Terrible. Non existent customer service.
I contacted Kudos in June 2010 with a view to creating a professional website for my new company. Their price and portfolio seemed impressive.
However when it came to building the website, I felt that corners were cut, the service was slow and customer service wasn't always great.
I became very dissatisfied when they threatened to take my website offline due to an outstanding £300 SEO balance (works I asked them not to do in advance due to a slow patch in the business). This seemed particularly draconian once you consider I had already spent well over £3000 with them. This seemed a step too far and not very helpful for a business that was growing.
My other major gripe is that due to the breakdown in relationship I could move my website to another company to provide organic search engine optimisation. Kudos Web Design insist on charging 50% of what I originally paid just to copy the website on to discs. This seems to be a very unfriendly and outdated practice.
I don't doubt Kudos Web Design's abilities but I feel their customer service and efficient delivery of orders is somewhat lacking.
They offered us abysmal service, used bullying tactics towards us in my opinion and I was happy to leave them. Not recommended.