Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it s... See more
Company replied
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Review summary
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The scooter showed upon time. 5 days after ordering. Love the scooter so far had for 2 weeks. Unfortunately my rear wheel rim snapped and is in 2 pieces. Sent email yesterday for parts still waiting o... See more
Company replied
Hello, I bought a G2 max last year. And 14 months later i got an error E-pp7. I have tried to join the client service on whatsapp and never replied, i also sent a request on your website... See more
Company replied
Ordered a scooter had an email to send pic of bank card. Cannot get hold of company to confirm that this could be scam. 29.10.25 After review had contact with company and discussed email whic... See more
Company replied
Company details
Written by the company
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer. Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com. Trustpilot Guideline: This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
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2.8
Average
535 reviews
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This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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SCAM!
SCAM!
Do not order from them they are not official website
Ordered 2 weeks ago had nothing from
Them
Then today got email saying item out of stock need to wait of course replied back to them and now nothing
Service is shocking! In the process of taking this further!
June 23, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Amy,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
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Не отправили мой заказ! Up. We received it! Everyone is happy!
Заказал и оплатил 05.06. С отправкой в начале июня...уже 23.06...нечего еще не отправили....сколько мне еще ждать?
Update: Thank you! I received my order, albeit a little late. I had to wait for it, but it was out of stock. The seller offered a discount for the wait. He's very responsive and trustworthy. Thank you, my child is delighted!
June 5, 2026
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
We sincerely apologize for the inconvenience and the experience caused.
We have actively followed up on your case with our support team.
We understand your concern regarding the lack of tracking updates. Please kindly continue to monitor your email for further progress, and also check your spam/junk folder in case any messages have been filtered.
You can also contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Warm regards,
Support Team-for kukirin-scooter.com
STAY AWAY!
STAY AWAY!
Ordered a G4 they got it finaly shipped, then the shipment got reverted back to the sender warehouse by the shipping company DPD who stated the sender had filled the shipping papers wrongly.
The customer services and the Agent on Chat "Dory" promised to expedite a new G4 and have it shipped upon they receiving the G4 from the shipper, but now 5 days after they got the parcel back from the shipping company they haven´t sent a new or responding on my mails and the chat agent has been offline or not responding to my queries.
June 19, 2026
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
We sincerely apologize for the inconvenience and the experience caused.
We have actively followed up on your case with our support team.
We understand your concern regarding the lack of tracking updates. Please kindly continue to monitor your email for further progress, and also check your spam/junk folder in case any messages have been filtered.
You can also contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Warm regards,
Support Team-for kukirin-scooter.com
I Ordered my son a Vipcoo VS6 scooter…
I Ordered my son a Vipcoo VS6 scooter through kukirin for Christmas gift 2025 as after ordering a kukirin G2 the order was processed to be then contacted and told that was no Longer available and Vipcoo vs6 would be a similar replacement. So I agreed as needed the gift for Christmas. By May 2026 on his way to school one morning it cut out - with a fully charged battery that morning so he knew it wasn’t a flat battery - pushed it to my
Mams and I took charger round to double check this. Surely enough not charging .. not turning on.
I contacted kukirin via email via messenger and via what’s app - they replied eventually to my what’s app message.
They Assured me it was still under warranty but asked for videos of the scooter ‘charging’ and trying to turn it on- to both it’s obviously it did nothing. Then replied and all they would offer me was parts - ‘a switch and an instrument’
What these parts are - I’m
Still yet to find out and how they know the actual fault by a 20 seconds video of an electric scooter not charging and not turning on I am amazed !!
They said they would send me links of videos how to install these parts - I told them this is not acceptable after paying £560 for a scooter 5 months ago. But if this is all they can offer me .. my brother is a very good electrician and hopefully he’d be able to help with ‘parts’ installation and repair.
They asked me for £30 for this.
I stupidly paid this.
I’m still a month later yet to receive these parts or any videos with instructions how to install these parts. Now with zero further correspondence from kukirin.
But today after lots of frustration and my upset son my brother looked at the scooter today to open it and find pooled ‘battery fluid’ in the scooter underneath the lithium battery. It has not been overcharged, over used, no physical damage or exposure to extreme temperatures to cause damage to the battery. The scooter was just 5 months old from first use December 25th 2025!!
I have sent yet another message via what’s app to kukirin today with photos. Still to hear from them I have informed them I want a new battery sent out free of charge. As they are clearly not going to replace the scooter. I am hoping this review will encourage them to respond to my messages and help my son and me with a scooter that stopped working after 5 months. The support and aftercare we have been given from kukirin is a disgrace. I’d advise anyone to think twice before ordering from this company.
June 21, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Zoe,
Thank you for your message.
After checking, the order number you provided (starting with “KUK”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com.
We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
Absolutely horrible customer service
Absolutely horrible customer service. My son ordered and paid for a scooter over a month ago. Supposed to be shipped in 5 business days. To date, no reply from them and no scooter. Over $1100 spent and nothing to show for it. Horrible company and impossible to get a response from. Do not buy from here!
June 19, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Kristi,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
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they are great and helpful
June 19, 2026
Unprompted review
Is there a place to put zero stars
Is there a place to put zero stars ! Ordered on may 10 th and nothing ! Beginning to think this is a scam . Sent emails and they keep sending me an order number created ! Which gives me no info !
May 10, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
Very disappointing after-sales service
Very disappointing after-sales service. I purchased a new scooter which developed a fault, and the process to resolve it has been extremely slow and frustrating. I have spent weeks going back and forth, provided multiple photos and videos, paid for a diagnostic assessment, and still do not have a working scooter.
Communication has been inconsistent, and I have repeatedly had to follow up for updates. Rather than providing a clear resolution, I have been asked to continue troubleshooting and replace parts without certainty that the issue has been correctly identified.
I expected much better support for a product under warranty. Unfortunately, my experience has been stressful, time consuming, and disappointing.
June 17, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Nass,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
Legit site.
Legit site.
Delivery from Poland to Eastern Romania for G2 Pro VMP in less than I expected (8 days).
Don't panic over comments that customer support is bad, or delivery was not made in xx days. Some orders need to be shipped first to Poland.
The scooter is in good condition.
Estimated autonomy for me (120 kg) is 40 km, on average 21-22km/h speed.
June 2, 2026
Unprompted review
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Sent a broken product i they said they…
Sent a broken product i they said they can send parts for me to repair it myself i requested a refund now they stopped responding to me do not buy
June 10, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Zuzanna,
Thank you for your message.
After checking, the order number you provided (starting with “KUK”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com.
We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
I had an issue with my KuKirin G2 Max…
I had an issue with my KuKirin G2 Max scooter after an accident. The support team was very helpful throughout the entire process. They provided a prepaid return shipping label, inspected and repaired the scooter free of charge, and returned it to me in working condition. Communication was clear and professional. Thank you for your support.
June 9, 2026
Unprompted review
best service
June 10, 2026
Unprompted review
My son’s scooter was bought in June…
My son’s scooter was bought in June 2025. The motor needed replacing and is under the 1 year warranty. I’m still waiting on the parts I have paid for shipping -
Order number for scooter is
GB00001950
Order number for shipping part is Order No. GB00006292
Order for shipping deck tape - GB00006837
My son has had no scooter since 21st May and there have been many many emails, but I’m still waiting and I’ve paid the shipping and had no confirmation.
May 21, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Tash,
Thank you for your message.
After checking, the order number you provided (starting with “GB”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com.
We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
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Terrible customer service
Terrible customer service. Ordered a KuKirin G4 weeks ago, they promised it would ship last Friday, but now they are completely ignoring my emails. Still no tracking number. Avoid this shop!"
May 27, 2026
Unprompted review
Reply from kukirin-scooter.com
Dear Luka,
Thank you for your message.
After checking, the order number you provided (starting with “FF”) does not belong to our website. Our order number begins with Kukirin. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/
We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
Is it a scam? No here is why
I will answer question that i had when i was looking to buy kukirin product. There are 10 websites all claming to sell them and i was like this must be scam. Well i took a chance and used this one kukirin-scooter it was looking nice and clean and i clicked buy. It was perfect i got email to download some app to track it it had map it was fast it took only 5 days to ship to germany. It came without any traces of mistake. I still havent driven it but its looking good. So yes this one is safe go buy that scooter for your self.
Yesterday I ordered one more kukirin g3 sofar its looking good they shiped it i will update with quality of it. I ordered from correct website kukrinin-scooter and i hope it will be good
June 5, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi Ismail，
Thank you so much for your wonderful feedback! We're thrilled to hear that you're satisfied with our service.
If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
Warm regards,
Support Team-for kukirin-scooter.com
I ordered 2 sets of hydraulic brakes…
I ordered 2 sets of hydraulic brakes and they sent me 1 set of tube connections and then they refuse to send another set of connections claiming the weight on the package was correct. These connection merely weigh a few grams, how ridiculous is that!
June 6, 2026
Unprompted review
Reply from kukirin-scooter.com
Dear Toni,
Thank you for your message.
After checking, the order number you provided (starting with “KEU”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/
We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
Charger doesnt work, won't respond to me
Ordered a scooter which seems to be fine. Issue is with the charger - stopped working after one charge. Notified Kukurin via email and WhatsApp - 10 days later zero response. Have had the scooter over 2 weeks - havent been able to use it for 16 of the 18 days I've had it.
Order number - KUK00025771. Looking at other reviews it seems like this is the only way to get their attention, maybe I'llactually get a response.
May 18, 2026
Unprompted review
Reply from kukirin-scooter.com
Dear Glen,
Thank you for your message.
After checking, the order number you provided (starting with “KUK”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Additionally, we do not provide service in the UK. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/
We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
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Reply from kukirin-scooter.com
Hi Rattana，
Thank you so much for your wonderful feedback! We're thrilled to hear that you're satisfied with our service.
If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
Warm regards,
Support Team-for kukirin-scooter.com
Terrible costumer support
Terrible costumer support, ordered a bike, they didnt mention it was out of stock and now they are not answering emails anymore.
June 1, 2026
Unprompted review
Reply from kukirin-scooter.com
Dear customer,
Thank you for your message.
After checking, the order number you provided (starting with “FF”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/
We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
Do not under any circumstances buy off…
Do not under any circumstances buy off this company. When there’s a problem they will tell you it was not ordered from there company, yet I replied to the confirmation email they sent me, how can it not be them. Stop one minute and look at all the reviews. Every negative review they reply by saying the order number does not match there company.you must have bought it from a uk site. We cannot help you Please remove your review. Yet every positive review. The exact same company thanks you for using there company. Now how can every single positive review be using the right company. And every single negative review use the wrong company. It’s impossible. I’ve had a terrible time with these guys. I am just warning people out there. This company are an absolute nightmare if you complain about anything.do yourself a favor and Just shop elsewhere and get your product protected. They will reply to this message saying exactly what I have written. Just wait and see. I have accepted that the scooter I have bought with paint running all over it and my child refuses to use it. Well I’ve accepted kukirin will do zero to help. Like I say they will say after looking at my order number. It’s not there site I got it from. It’s amazing really because I bought it off there official site. Had 4 emails off them. I replied to the emails they sent me,And every thing was fine until I complained. Now they don’t know who I am. How can it not be them, I replied to the emails they sent me, look at there negative reviews 45 per cent bad. Surely that tells you something, I only wish I looked at them myself before purchasing this scooter. BEWARE Having just read the reply from this company. It is exactly what I said they would say I E. It’s a different company with the same name. They are all working together from china. Look at all the other bad reviews. Have every single onesie us used the other company. Yet every good review have managed to use the right company. It’s totally impossible for this to happen that way. BEWARE
May 26, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Joe,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. This profile, you left the review with is only for kukirin-scooter.com, are not the brand owner or manufacturer. We are an independent authorized distributor, and we only have access to orders placed through our own store/system.
We fully understand that this can be confusing, especially when confirmation emails appear similar. However, receiving an email does not always mean the order is managed by the same sales entity, as different authorized sellers operate under different platforms and support channels.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will do our best to direct you to the correct support team or assist within our capacity. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
We also take product quality concerns seriously. If your product has any defect, we encourage you to contact the correct seller or official service channel so that a proper warranty assessment can be carried out.
We regret that your expectations were not met and appreciate your feedback. It helps improve clarity for future customers.
Warm regards,
Support Team-for kukirin-scooter.com
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