Kumocos Reviews 131

TrustScore 3 out of 5

2.9

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers express mixed feelings regarding the product itself, its quality, and the ordering process. Some found certain products to be fantastic aids, easy to use, and appreciated their softness and effectiveness. Others received items that did not fit, were not as expected, or were of lower quality than anticipated. However, some people mentioned significant dissatisfaction with the company's marketing practices, noting discrepancies between product representations and the actual items received. There were also concerns about delivery services, with some orders taking a long time to arrive or some orders not being delivered, despite notifications.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers express disappointment, citing discrepancies... See more

Quality

People report ambiguous experiences with quality. Many customers express disappointment, particularly with... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues with orders not being received,... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers received their orders... See more

Marketing

Users describe negative interactions with marketing, frequently citing false and deceptive advertising. Many... See more

Based on these reviews

Rated 3 out of 5 stars

I tried contacting them about 3 times and they never responded. It was supposed to be sent to my grandson in California. I didn’t realize that they were overseas

Rated 2 out of 5 stars

I ordered one black funnel for the kitchen aid mixer and one purple. Now I am receiving 2 white funnels and one black and purple. That’s too many. I tried to cancel the orders before they were shipped... See more

Company replied

Rated 2 out of 5 stars

The blanket on the site appears to have 3 D animals on the blanket. The blanket comes and it was just a regular blanket with no dimension as shown in the pictures and videos online. This is considered... See more

Rated 4 out of 5 stars

I was so happy to receive it as it came two hours before I went on a holiday. It was for my grandsons birthday. It was only after I purchased it that the ad came with the message 3D only for adverti... See more

Company replied

Rated 5 out of 5 stars

I made a mistake in ordering more than I needed and contacted the company immediately to ask for a refund. They answered within a couple of hours, fixed my order and issued a credit nite. My refund wi... See more

Company replied

Rated 5 out of 5 stars

The product I purchased did not fit, I emailed the company for a credit or refund, and my purchase was refunded promptly. This company is true to their word, will order more products in the future.... See more

Company replied

Rated 1 out of 5 stars

Their advertising is very deceiving. I purchased an expandable clothes hanging pole that I thought would be seven feet long, but turned out to be 39". The videos show longer versions, but the website... See more

Rated 1 out of 5 stars

This company sent me the one thst was not in their commercial. RIP OFF NEVER EVER BUY FROM THEM BECAUSE THEY ARE NOT TRUE TO THEIR COSTUMERS!!! I PURCHASED 4 BLANKETS, SO EXPENSIVE! POOR MATERIALS. I... See more

Company replied

Rated 5 out of 5 stars

The purchase was simple using your site. The product was delivered soon after ordering. My grandson loves the dinosaur blanket. It's comforting and soft.

Rated 1 out of 5 stars

I ordered a dinosaur blanket for my autistic grandson and was very disappointed. It was shown as 3d, advertised to be 2d but was just a cheap flat 1d blanket with bright colors that look like they wou... See more

Company replied

Rated 4 out of 5 stars

I just received the flour funnel today - March 23 - we do not go to the Post Office every day and tracking would have meant adding an app or some sort of enrolment. I also did not realize it is from C... See more

Company replied

Rated 1 out of 5 stars

Emailed them several times and also messages through website. I want to cancel order and no one has responded to me yet. Very bad. It's been days since messages sent. I WANT TO CANCEL MY ORDER.

Company replied

Rated 1 out of 5 stars

Well, first your ad signed me up for a monthly subscription WHICH I DID NOT KNOW IT WOULD NOR DID I WANT, then when the "product" arrived, it didn't fit in my sink. You refunded all the money, but yo... See more

Company replied

Rated 1 out of 5 stars

I was never so disappointed in a product as when i received the blanket I ordered. I was expected a 3D blanket that was shown in the advertisement and raved about in the comments from people wh... See more

Rated 1 out of 5 stars

I ordered a blanket and made a mistake with the shipping address. I immediately made attempts to cancel the order but there was no instructions or opportunity to do so. I then sent no less than th... See more

Company replied

Rated 4 out of 5 stars

Received wrong product. After contact customer service, they promptly refund funds back into my account. Thanks for taking care of this matter.

Company replied

Rated 5 out of 5 stars

Received in a timely manner. Soft and cute. Just wished it looked like what was in the advertisement. I bought this for my youngest grandson for his birthday. I think he's gonna love it!

Rated 1 out of 5 stars

i THOUGHT THAT I WAS GETTING WHAT WAS ON THE WEBSITE, A BLANKET WITH PUFFY DINOSAURES BUT INSTEAD I GOT A FLAT BLANKET WITH PICTURES OF DINOSAURS. I AM RETURNING IT.

Company replied

Rated 5 out of 5 stars

I saw your ad and knew my grandsons would love it. It got delivered on one of their birthday. Which was perfect since I live in another state then my grandchildren.

Rated 5 out of 5 stars

The product works well in one sink, but doesn't fit in the other. The shipping was a little slow, but it came from outside the US so that is nothing new. I'm happy with the product.

Rated 4 out of 5 stars

I like that this product doesn’t give any clumping on the lashes & extends as advertised. Even as a senior it makes my lashes look & feel healthier.

Rated 5 out of 5 stars

I bought a product that was not right for me and I was given a prompt refund. Very professional in this day and age!

Rated 4 out of 5 stars

Arrived in a timely manner. I bought this as a gift and it was well received. They loved how soft it was and it was the perfect size.

Company replied

Rated 3 out of 5 stars

I didn't like the blanket had NO 3-D affect like it SHOWED in the ad. I like the brilliance but not the deceit.

Company replied

Rated 2 out of 5 stars

The product got to the destination. It was not seen fir a couple days because it was my son's house. Got it unpacked and like everyone else found that it wasn't a 3d blanket which is very disappointin... See more

Rated 4 out of 5 stars

The sink Strainers that I ordered was priced right and the delivery was pretty fast

Rated 1 out of 5 stars

False advertising. It showed a blade but is a flat surface. I already have that and it is not satisfactory. I can’t seem to contact the company to return these. Service stinks.

Company replied

Rated 3 out of 5 stars

I ordered the telescopic clothing rod from kumocos/Luxe Lane but did not receive it. I appreciate that they made it right and sent me a full refund of my payment.

Company replied

Rated 1 out of 5 stars

The blanket received was NO WHERE NEAR WHAT WAS advertised! Based upon this experience, we would never order from this organization again.

Rated 1 out of 5 stars

You really need to watch what you are buying, much like Temu. Their video displays do not show what you are buying, false advertising. And for the price, very ordinary.

Rated 1 out of 5 stars

Order not received until 3/9/2026! No longer needed, purchased elsewhere and received in a timely manner.

Rated 3 out of 5 stars

Shipping took a long time. And unit does not fit in bathroom sink. And the bottles of sink clogs, very small and it didn’t even bubble. I don’t know if it worked. Update: stay away from this bu... See more

Company replied

Rated 1 out of 5 stars

I order the dinosaur blanket and I am very disappointed. When I was looking at the online description it showed that the nap blanket had actual stuff dinosaurs made into the blanket. That is not what... See more

Rated 3 out of 5 stars

The order took a long time to arrive. Also, the ads for the product made the dinosaurs on the blanket appear to be 3-dimensional, which is my reason for purchasing it. However, the actual product that... See more

Rated 4 out of 5 stars

The sink stoppers look good and the idea is great for sinks such as mine where the stopper has come off the stem. However it seals too well and water can't drain. I have to pull it out each time so I... See more

Rated 4 out of 5 stars

I got a nail file instead of a nail grinder . The nail file is quite good and would be better if the were instructions in English .I had thought it was a grinder for nails.

Rated 4 out of 5 stars

When using the website, ensure you have entered all info fully as their contact details are not evident.

Company replied

Rated 3 out of 5 stars

The item advertised which was 3 dimensional in nature was not what I received. I considered this to be false advertising, I was very disappointed in the dinosaur blanket as it was flat.

Company replied

Rated 3 out of 5 stars

I like the feel of the blanket and the colors. I was looking for the dinosaurs to be in 3D the way it’s advertised.

Company replied

Rated 1 out of 5 stars

This blanket looks nothing like what I ordered. You clearly used AI to fraudulently advertise it.

Company replied

Rated 1 out of 5 stars

the blanket was a misrepresentation the pic was deceiving and the blanket was not worth the purchase price

Rated 1 out of 5 stars

The blanket was NOT 3D as advertised and feels and looks very cheap. I bought two them for my grandsons and they were so bad that I didn't give them to my grandsons and instead used them for my dogs.... See more



Contact info

2.9

Average

TrustScore 3 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

This blanket looks nothing like what I…

This blanket looks nothing like what I ordered. You clearly used AI to fraudulently advertise it.

April 9, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

SAME OLD CRAP, JUST A DIFFERENT COMPANY NAME

If you read the complaints, every single one of them has the same reply, and the email address is a gmail account, very suspicious, you’d think a company advertising all those goods would have a proper business email. Same old Chinese crap under a different business name.

April 9, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 4 out of 5 stars

The Unit Number was not included in…

The Unit Number was not included in address

April 9, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 2 out of 5 stars

I ordered one black funnel for the…

I ordered one black funnel for the kitchen aid mixer and one purple. Now I am receiving 2 white funnels and one black and purple. That’s too many. I tried to cancel the orders before they were shipped but no one looked into my claim. Now I am being shipped more than I wanted.

April 3, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

Emailed them several times and also…

Emailed them several times and also messages through website. I want to cancel order and no one has responded to me yet. Very bad. It's been days since messages sent. I WANT TO CANCEL MY ORDER.

April 6, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 5 out of 5 stars

Thank you thank you thank you thank you…

Thank you thank you thank you thank you thank you

April 7, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Product was great

Product was great - delivery was prompt - and the kids loved the blankets

March 9, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Soft, colorful, lovable, beautiful

Soft and very colorful…. My kid really loves it.

April 3, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 4 out of 5 stars

Website needs better contact onfo

When using the website, ensure you have entered all info fully as their contact details are not evident.

March 27, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Dinosaur blankets

This company sent me the one thst was not in their commercial. RIP OFF NEVER EVER BUY FROM THEM BECAUSE THEY ARE NOT TRUE TO THEIR COSTUMERS!!! I PURCHASED 4 BLANKETS, SO EXPENSIVE! POOR MATERIALS. IT'S SO FRUSTRATING!

March 26, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Poor Customer Service/No direct way to Contact Comoany

I ordered a blanket and made a mistake with the shipping address. I immediately made attempts to cancel the order but there was no instructions or opportunity to do so. I then sent no less than three different emails requesting contact and assistance with my order and there is no other way to contact them. I never received any reply and now I’m out approximately $51 and no product. I definitely would recommend against purchases from this company.

UPDATE: I was recently contacted by a company representative who offered an apology for this incident. This was in response to my review and not my emails. They refunded my money in full to my account. The representative indicated my issue was relayed to management and they are working on changes to address the concerns from my transaction. They did not specify what changes they may be making and I sent a subsequent reply with my concerns and suggestions. I do appreciate finally having a chance to get my concerns out there and I do appreciate their having returned my money. I think that was a fair solution.

March 23, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 3 out of 5 stars

My own opinion- but stay away

Shipping took a long time. And unit does not fit in bathroom sink. And the bottles of sink clogs, very small and it didn’t even bubble. I don’t know if it worked.
Update: stay away from this business. I have sent 3 emails to return the drain filters. No reply on any of them. If I could change stars to 1, I would
Update: 4-15-26...company refunded money, will move back to 3 stars. Not going higher, too much hassle

March 31, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 4 out of 5 stars

Took a while to receive my purchase but…

Took a while to receive my purchase but it works really well

March 12, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 3 out of 5 stars

Dinosaur Blanket

The item advertised which was 3 dimensional in nature was not what I received. I considered this to be false advertising, I was very disappointed in the dinosaur blanket as it was flat.

March 17, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

This company is a scam I want my refund…

This company is a scam I want my refund back on my credit card asp

March 30, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 4 out of 5 stars

I like the product.

March 25, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Everything was smooth

Everything was smooth and I received what I ordered in a timely manner

March 27, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

False advertising

False advertising

March 5, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 5 out of 5 stars

Immediate response to my problem, even if they are in the USA and I in Australia.

I made a mistake in ordering more than I needed and contacted the company immediately to ask for a refund. They answered within a couple of hours, fixed my order and issued a credit nite. My refund will be transferred within days. Great work, I was very impressed with the service

March 27, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 4 out of 5 stars

Took a while to get

Took a while to get, but just ok fit.

April 1, 2026
Unprompted review
Kumocos logo

Reply from Kumocos

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

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