10+ star for Customer Service! Lindee, Gloria were amazing! The excellent level of their service cannot be matched. The quick answer and transfer to a call was unbelievable! They were profe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Kuru shoes. I have worn them for at least the past 6 years. They have excellent support which is essential for my job which is pretty physical and requires standing on concrete for 8 hours a... See more
Company replied
I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
Company replied
Slippers extremely comfortable Achilles pain stopped on first step of wearing them. The Atom 2 was snug, I had to exchange for half size bigger. If a person has wide or needs more room half size bigge... See more
Company replied
Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.7
Excellent
834 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Was very helpful and fast to answer my…
Was very helpful and fast to answer my emails for exchanging shoes. Willing to help with all situations. Been really pleased so far!!
July 17, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your wonderful review! We're so glad to hear our team was able to help with your exchange quickly and provide the support you needed. We always strive to make the process as smooth and stress-free as possible, and it's great to know you've been so pleased with your experience. Thank you for choosing KURU!
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Great customer service!
There was an issue with the order we received. We called customer service and Jenene was so professional and courteous. She was able to immediately rectify the issue. We will definitely order again!
July 21, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! While we're sorry there was an issue with your order, we're so glad Jenene was able to resolve it quickly with the professionalism and care you deserve. We'll be sure to pass along your kind words to her. Thank you for giving us the opportunity to make things right, and we look forward to serving you again!
The gentleman was very helpful and…
The gentleman was very helpful and answered all my questions.
July 20, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your kind review! We're so glad to hear our team was able to answer all of your questions and provide the help you needed. We appreciate you taking the time to share your experience, and thank you for choosing KURU!
One of the few companies left who…
One of the few companies left who really cares about customer satifaction. The lady who helped me listened to my problem and really tried to guide me to the right shoe for my heel problem. She was great!
July 20, 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your thoughtful review! It means a lot to hear that you felt listened to and supported. We're so glad our team member took the time to understand your heel concerns and help guide you toward the right shoe. Providing personalized care is something we truly value, and we appreciate you recognizing that. Thank you for choosing KURU!
Shipping error
For some reason, my order from Kuru was shipped to the Netherlands, instead of the address on the order for Santa Rosa, California. The shipment was returned to Kuru, but no one from Kuru reached out to me to figure out the problem. Your customer service rep was able to ship a second order out quickly with expedited shipping. The sandals didn't fit so I tried to return them, but then the return was showing $0 for the refund. The same cust. serv. rep was able to aid me with a corrected return and was able to give me a store credit for future purchases as well as a full refund. Because of this good service, I'll still be a Kuru customer.
July 13, 2026
Unprompted review
Reply from KURU Footwear
We’re sorry for the frustration caused by the shipping mix-up and the return confusion, but we’re glad our GURU was able to step in and help resolve each issue. We appreciate your patience throughout the process and are happy we could get everything corrected, from the replacement shipment to your return and refund.
Thank you for giving KURU another chance. We truly value your continued support and look forward to helping you find a pair that’s the perfect fit!
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responsive customer service
My order was delayed/lost, and customer service responded promptly and made sure my order was resent. I have my order now!
July 9, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We know how frustrating it can be when an order doesn't arrive as expected, and we're glad our team was able to step in quickly and get a replacement sent your way. We appreciate your patience and hope you enjoy your new KURUs!
Kuru Footwear has the most impeccable Customer Service!
Kuru Footwear has the most impeccable Customer Service of any company I have dealt with lately! They allowed me to return the flip flops I ordered that did not fit even though the window for returning them had expired.
Kudos to Kuru‼️
July 17, 2026
Unprompted review
Reply from KURU Footwear
We truly appreciate you taking the time to share your experience. We understand that finding the right fit is important, and we're glad our team was able to help with your return and make the process a positive one. We'll be sure to pass along your kudos to the team. Thank you for choosing KURU, and we hope to keep you comfortable for many more steps ahead!
Customer Service was beyond my…
Customer Service was beyond my expectations. They took the time with both patience and professionalism to understand my reasons for calling. They actually stayed on the line to insure I received their email with what I needed
July 17, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your wonderful feedback! We're thrilled to hear our GURU team exceeded your expectations. Taking the time to listen, provide patient and professional support, and make sure you had everything you needed before ending the call is exactly the experience we strive to provide. We truly appreciate you sharing your experience and hope you continue to enjoy your KURUs!
Reply from KURU Footwear
Thank you for your feedback! We're so glad our GURU team was able to provide the help you needed quickly and efficiently. We appreciate you taking the time to share your experience and hope you continue to enjoy your KURUs!
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How customer service should be!
Emily was professional, easy to talk to and friendly. She handled my concern quickly and satisfactorily.
July 17, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your kind words! We're so happy to hear Emily provided friendly, professional service and was able to resolve your concern quickly. We'll be sure to share your feedback with her. Thank you for choosing KURU, and we hope you continue to enjoy every step!
The rep was very knowledgeable!
She had great communication and skills. I could understand everything she was saying. She set up a return for me and made it a breeze! Whereas in a previous phone call with a different rep she made me feel like I may have to jump through hoops to find the correct fedex for my returns.
July 16, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad to hear your GURU was able to provide clear communication, helpful guidance, and make your return process feel simple and stress-free. We appreciate you giving us the opportunity to improve after your previous experience, and we're happy your most recent interaction was a much smoother one. We'll be sure to share your kind words with our team, and we hope we can continue to provide the support you deserve!
My experience went well today
My experience went well today. I had a prompt response. And that resulted with me getting the help I needed.
July 16, 2026
Unprompted review
Reply from KURU Footwear
Thank you for taking the time to share your experience! We're so glad to hear you received a prompt response and the help you needed. Providing quick, thoughtful support is what our GURU team strives for every day. We truly appreciate your feedback and hope you continue to enjoy your KURUs!
Being on my eighth pair of KURU shoes
Being on my eighth pair of KURU shoes, I recently had an issue with my newest pair. Von, my customer service representative, was knowledgeable, answered all of my questions thoroughly, and walked me through the warranty process. I did run into a problem uploading my photos through the link, but Caren from the chat team stepped in and took care of everything on her end. The entire process took less than 15 minutes, and that means a lot because everyone’s time is valuable. Excellent customer service from start to finish!
Update: I received my replacement shoes, and I’m back to walking on cloud nine! Thank you for standing behind your products and making the warranty process so easy. This level of customer service is exactly why I’ll keep coming back. I’ll definitely be ordering my 9th pair in a few months. Thank you again!
July 14, 2026
Unprompted review
Reply from KURU Footwear
Thank you for being such a loyal member of the KURU family! Eight pairs is an incredible compliment, and we're so grateful for your continued support. While we're sorry your newest pair had an issue, we're delighted to hear that Von and Caren made the warranty process smooth and efficient. We'll be sure to share your kind words with both of them. Thank you for taking the time to recognize their efforts, and we hope your replacement pair has you back to comfortable steps in no time!
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Kuru always shows out!!
I’ve been happily purchasing Kurus for over 6 years now and there is no other shoe company as good as Kuru:) Their products are quality and last for years and Kuru customer service is top notch! 🇺🇸🥰🙌
July 15, 2026
Unprompted review
Reply from KURU Footwear
Thank you for being part of the KURU family for over six years! It means so much to know you've continued to choose us year after year. We're thrilled our shoes have delivered the quality and comfort you've come to expect, and that our GURU team has been there to provide top-notch service along the way. We truly appreciate your loyalty and look forward to keeping you comfortable for many more years to come!
Shoes very comfortable
Shoes very comfortable, fit well, look good. and priced well.
July 15, 2026
Unprompted review
Reply from KURU Footwear
That's exactly what we strive for. We appreciate your support and hope you enjoy every step in your new shoes!
Readily responsive
Readily responsive, understood the problem and offered a viable solution.
July 13, 2026
Unprompted review
Reply from KURU Footwear
We're so glad to hear our GURU team was responsive, understood your concern, and was able to offer a solution that worked for you. We appreciate you taking the time to share your experience and hope you continue to enjoy your KURUs!
Great customer service
Great customer service. The person that helped me listened to my issues and was able to help. I really appreciate that.
July 13, 2026
Unprompted review
Reply from KURU Footwear
We're thrilled to hear your GURU took the time to listen to your concerns and help you find a solution. Providing thoughtful, personalized support is what we strive for, and we're so glad you had a great experience. We truly appreciate your support and hope you continue to enjoy your KURUs!
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I purchased a pair of shoes for my…
I purchased a pair of shoes for my husband and they were game changers for his comfort and hip pain. I also ordered a pair that didn't fit quite right and customer service was quick to steer me in the right direction and manage a return/exchange.
July 13, 2026
Unprompted review
Reply from KURU Footwear
We're so happy to hear your husband's shoes have been a game changer for his comfort and even helped with his hip pain. It's also great to know our GURU team was able to quickly help you find a better fit and make the return/exchange process easy. We hope your new pair is exactly what you were looking for, and we appreciate you choosing KURU!
Kuru is always trying to improve and…
Kuru is always trying to improve and add new things, such as the new color they came out with in their Atom 2, and also Extra Wide. Love this company! Great shoes...I have 3 pair.
I'm also trying to get them to understand a lot of women wear wide, especially women who are pregnant or after, order women and athletes. That's a lot of women!! We would definitely like some of the newer colors in Wide! I would have 5 pairs of shoes instead of 3 right now if that was the case. I got a pair of slip ons, but I can't wear them a long time as they are not wide.. 🙄...DO 🤎 the color!
July 13, 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your thoughtful feedback and for being such a loyal member of the KURU family! It means a lot to hear that you're enjoying your ATOM 2s, the new colors, and our Extra Wide options.
We especially appreciate you taking the time to advocate for more Wide styles and colors. We know many customers would love to see our newest colorways offered in Wide, and feedback like yours helps our product team understand just how important that is. We'll be sure your comments are shared with them.
Thank you for your continued support and for already having three pairs. We hope we can earn those other two pairs in the future with even more Wide options!
Slippers extremely comfortable Achilles…
Slippers extremely comfortable Achilles pain stopped on first step of wearing them. The Atom 2 was snug, I had to exchange for half size bigger. If a person has wide or needs more room half size bigger helps. Shoes feel like you are wearing ortho inserts. Impressive shoe comfort.
July 13, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad to hear your slippers brought relief to your Achilles pain from the very first step, and that after exchanging for a half size up, your ATOM 2 became a much better fit. We appreciate you sharing your sizing insight as well, as it may help others with wider feet or those looking for a little extra room. Thank you for choosing KURU, and we hope you continue enjoying the comfort and support for many miles to come!
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