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Rated 5 out of 5 stars

In a nut shell: price top, never issues with the delivery since years a lot of orders, quality as expected. The local shop is amazing as well. Thats why five stars

Company replied

Rated 5 out of 5 stars

My order was already packaged and handed to the courier an hour after I ordered! Unfortunately, the package ripped on it’s way and the guitar picks fell out. Although this is GLS’ fault, I contacted... See more

Company replied

Rated 4 out of 5 stars

Overall pretty good though parcel tracking was a bit hit and miss .. also small item missing in box but have been told its being replaced. English as an option would be nice even though Im in Austria... See more

Company replied

Rated 5 out of 5 stars

Besides the very good price: Very helpful and efficient comunication. Easy payment. Was always informed about the status of my order. Fast delivery (it took only 3 days from cleared order to receiving... See more

Company replied

Company details

  1. Musical Instrument Store
  2. Piano Store

Written by the company

Gitarren, Pianos, Keyboards, Schlagzeug, Sound uvm. Niedrige Preise, Waren ist morgen bei Ihnen Zuhause, 3 Jahre Garantie, Sorglos-Ratenzahlung. Musikinstrumente.


Contact info

4.8

Excellent

TrustScore 5 out of 5

505 reviews

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No history of asking for reviews

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4.8

All reviews

(505)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

smooth, fast, the best

it was beautiful. everything was mailed with care and come so fast i couldn't believe. Thank you very much.

May 13, 2025
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Reply from Kytary

Dear customer,
thank you very much for your positive feedback.
Team Kytary.at

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Rated 5 out of 5 stars

In a nut shell

In a nut shell: price top, never issues with the delivery since years a lot of orders, quality as expected.
The local shop is amazing as well.
Thats why five stars

May 12, 2025
Kytary logo

Reply from Kytary

Dear customer,
thank you very much for your positive feedback. We are glad that you are happy with us.
Team Kytary.at

Rated 5 out of 5 stars

Much better / KYRARY ist the Best!

Simply the best Online Music Shop for instruments

No comparison to the G4M which claim to be good.

November 26, 2024
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Reply from Kytary

Sehr geehrter Kunde,
Vielen Dank für Ihre positive Rückmeldung.
Team Kytary.at

Rated 4 out of 5 stars

Perfectly fine handling as usual

Perfectly fine handling as usual. There was one minor issue with a pickguard I have ordered which arrived slightly bent. Probably some additional cardboard stiffeners could have prevented this from happening. Nevertheless, the customer service was very helpful and friendly too but in the end I could resolve the issue on my own.

April 12, 2024
Rated 4 out of 5 stars

Overall pretty good though parcel…

Overall pretty good though parcel tracking was a bit hit and miss .. also small item missing in box but have been told its being replaced. English as an option would be nice even though Im in Austria its obvious my preffered language is English but all emails in German

April 19, 2024
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Reply from Kytary

Dear customer,
Thank you for your positive feedback.
Team Kytary.at

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Rated 5 out of 5 stars

great store

good prices, fast shipping!

January 31, 2024
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Reply from Kytary

Sehr geehrter Kunde,
Vielen Dank für Ihr positives Feedback.
Team Kytary.at

Rated 5 out of 5 stars

Super......

Super....... ...

January 21, 2024
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Reply from Kytary

Sehr geehrter Kunde,
Vielen Dank für Ihr positives Feedback.
Team Kytary.at

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Rated 5 out of 5 stars

highly recommended shop!!!

easy going deals, fast shipping, competitive prizes,
bought there repeatedly, never had any negative issues.
Very good alternative to the big T.. in Germany :-)

November 10, 2023
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Reply from Kytary

Dear customer,
Thank you for your positive feedback.
Team Kytary.at

Rated 5 out of 5 stars

Fast

Fast, reliable service

July 22, 2023
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Reply from Kytary

Sehr geehrter Kunde,
Vielen Dank für Ihr positives Feedback.
Team Kytary.at

Rated 5 out of 5 stars

Excellent customer support

I received a B-stock product which wasn't exactly as described, as it had more scratches and blemishes than expected. I contacted the customer service and they offered me a partial refund PLUS a special discount for my next purchase.

I will definitely order again from KYTARY.

May 3, 2023
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Reply from Kytary

Dear customer,
Thank you for your positive feedback.
Team Kytary.at

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Rated 5 out of 5 stars

very good service

My order was already packaged and handed to the courier an hour after I ordered! Unfortunately, the package ripped on it’s way and the guitar picks fell out. Although this is GLS’ fault, I contacted kytary and they sent me the missing picks right away!

Will definitely order here again, but choose Post and not GLS as courier, it’s worth the extra money.

April 20, 2023
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Reply from Kytary

Dear customer,
Thank you for your positive feedback.
Team Kytary.at

Rated 5 out of 5 stars

Leiwand!

Super Servies!

February 27, 2023
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Reply from Kytary

Sehr geehrter Kunde,
Vielen Dank für Ihr positives Feedback.
Team Kytary.at

Rated 5 out of 5 stars

Very nice Shop

Very nice Shop, all perfectly shipped. Thanks!

March 29, 2022
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Reply from Kytary

Sehr geehrter Kunde,
Vielen Dank für Ihr positives Feedback.
Team Kytary.at

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Rated 5 out of 5 stars

Really fast!

February 1, 2022
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 1 out of 5 stars

You never sent me my Guitar after I…

You never sent me my Guitar after I paid in full!!!

January 12, 2022
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Reply from Kytary

Dear customer,
Thank you for your feedback. Unfortunately we have to inform you that we have not received your payment. For this reason your order could not be shipped. Thank you for your understanding.
Team Kytary.at

Rated 4 out of 5 stars

good service

good service, quick transportation, cheap price

one thing to note, the guitar that was send had a buzzing low E string and the first fret was a little rough at the edges. So i had to adjust it a litte.

December 7, 2021
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Reply from Kytary

Dear customer,
Thank you very much for your feedback. We are very sorry that the guitar was not delivered in perfect condition. We will forward it to responsible colleagues.
Team Kytary.at

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