labbox.education Reviews 

9
TrustScore 2.5 out of 5

2.6

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2.6

Poor

TrustScore 2.5 out of 5

9 reviews

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2.6

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(9)

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Rated 1 out of 5 stars

Could be great…if they actually shipped their products

I love the pilot and expansion kit, but I ordered those kits through a 3rd party. This is the second time I’ve placed an order with labbox only to have it never ship. The first time was a year ago and I had to reach out to the company for them to inform me that they didn’t have the products in stock. I asked for a refund. Now, a year later, I decided to give it another try only to have the same thing happen. The difference is, I reached out weeks ago and I’ve heard nothing back. I want to like this company but they’ve been completely unreliable.

March 6, 2024
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Reply from labbox.education

Hi Krystin, Thank you for your positive review of the product. We apologize for the shipping experience. Some SKUs are still not available in the US - The pilot and expansion kits are the only SKUs being sold currently in the US. The music box you ordered is not available to be sold in the US and we tried to find a solution however the shipping infrastructure for a single delivery is not ready right now. We are working to streamline the delivery of these products as well. We issued a refund for the Music box, and I hope to continue to have your interest as we develop the logistics infrastructure.

Rated 5 out of 5 stars

Excellent

I had ordered a block ( a buzzer ) and the labbox education team did everything they could so i could get my order even when the post office declined the order because it was small, Thank you.

September 6, 2022
Rated 5 out of 5 stars

The kits are super

The kits are super! I had only on problem at the fairy wheel witch has a component made from plastic and it was very low qualitative. I did not write to the supplier otherwise for sure it was replaced.
Regarding the service i give 7 stars not 5. i ordered the kits with 2 days before Christmas and i spoke with them to send them quickly. Before Christmas i had them :). They are very good for children and they stayed very focused to build the robots. We had 4 kits.

January 7, 2022
Rated 5 out of 5 stars

“The best present you could ever get”

“The best present you could ever choose” - this was the reaction of my son (10). He was very excited and loved the whole process of building but also the fun part on website and collecting XP. We look forward to the new package next month. ☺️ Thank you Labbox! Keep up the good work!

December 28, 2021
Rated 5 out of 5 stars

My child loves Labbox

My child loves Labbox. He is always looking forward to the new project. The educational platform is very intuitive and interactive.

December 10, 2021
Rated 1 out of 5 stars

Dissapointed

I sent to you one email and a message on chat and You didn’t answer me. I want to buy a package from you and I asked witch one is better for my son. I even payd 1 euro for nothing.

September 7, 2021

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