I have no idea how well these work. I’m hopefull they beat what your basic air purifier does not do. Instructions say can take 4-6 weeks for noticeable improvement so we shall see. If these do no be... See more
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Review summary
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We received our air purifiers on time and put them to work right away. After about 6 weeks, one of them began humming — noticeably louder than ever. So we chatted online and connected with one... See more
Company replied
I have noticed a change in my air quality which is what I needed. However my husband thinks that it is really noisy and the lights bother him st night when I placed near his bed. I personally don’t ha... See more
Company replied
The ionizer is simple to setup. I was concerned initially that it wasn’t working as I expected to feel a breeze coming out of the sides where the vents are. It turns out it comes out round the sides... See more
Company replied
Contact info
5826 New Territory Blvd. #731, 77479, Sugar Land, United States
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3.7
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Lab Charge air purifier
This small air purifier is great and is doing the job. I was surprised but very glad I finally decided to purchase this piece of equipment for my home.
February 7, 2026
Unprompted review
Reply from labcharge.com
Hi there,
Thank you for your positive feedback. We’re pleased to hear that the air purifier is performing well and meeting your expectations. We appreciate your trust in our product.
Only have had them for 4 days
Only have had them for 4 days so not sure how well they are working…
Will update in a couple weeks.
February 17, 2026
Unprompted review
Reply from labcharge.com
Hi Kim,
Thank you for your review! We appreciate you giving the units a try. Results can sometimes take a little time, and we look forward to hearing your update in a couple of weeks. Please feel free to reach out if you have any questions in the meantime!
I ordered 3 labcharge units on…
I ordered 3 labcharge units on 1/4/2026. Never received merchandise a month later. I contacted customer service and got 1 response that they were working on my order, this was approximately 2 weeks after my initial order. Finally, had to dispute the charge with my bank to get a refund. Still looking for another products.
January 3, 2026
Unprompted review
Reply from labcharge.com
Hi Nancy,
We sincerely apologize for the delay and frustration you experienced with your order. That is not the service we aim to provide. Please contact us at hello@labcharge.com with your order details so we can review this matter and ensure it has been properly resolved.
I was so glad I found these
I was so glad I found these. They are great and so easy to set up and care for. They have made such a difference with the air quality in our apartment. So much easier to breath and no more having to dust daily to keep things cleaner. Love them. We have 4 of them and highly recommend them for everyone.
February 2, 2026
Unprompted review
Reply from labcharge.com
Hi Calvin,
We love hearing feedback like this—thank you! We’re so glad the purifiers are helping you breathe easier and keep your home feeling cleaner. It’s wonderful that you’re enjoying them so much. We really appreciate your support!
We are so happy that we bought them
We are so happy that we bought them. We have told our family and friends.
February 21, 2026
Unprompted review
Reply from labcharge.com
Hi Paula,
Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your purchase and that you’ve been sharing your experience with family and friends. Your support and recommendation truly mean a lot to us!
Great Product
Great product from Lab Charge. Received my set of 4 quickly and they're working great. Looking for to some quality air! Thank You!
February 21, 2026
Unprompted review
Reply from labcharge.com
Hi Matt,
Thank you so much for your wonderful review! We’re delighted to hear that your order arrived quickly and that your units are working great. We truly appreciate your support and hope you continue to enjoy cleaner, fresher air in your home!
I use to wake up every morning sneezing…
I use to wake up every morning sneezing and now that does not happen.
February 21, 2026
Unprompted review
Reply from labcharge.com
Hi Lawrence,
Thank you so much for sharing your experience! We’re truly happy to hear that you’re no longer waking up sneezing and that the purifier is making such a positive difference in your daily comfort. That’s wonderful to hear, and we really appreciate your feedback and support!
The ionizer is simple to setup
The ionizer is simple to setup. I was concerned initially that it wasn’t working as I expected to feel a breeze coming out of the sides where the vents are. It turns out it comes out round the sides of the circle. The flow was similar to my old ionizer so I was happy. I use one for my bedroom to help me sleep. The only question I have is this, my old ionizer had to be cleaned to get rid of dust that collected on the anode so I don’t know if it doesn’t collect dust or if it’s burnt off somehow?
February 20, 2026
Unprompted review
Reply from labcharge.com
Hi Michael,
That’s a great observation! Traditional ionizers often collect dust on internal parts that need cleaning, but this unit is designed differently and doesn’t require internal maintenance. There are no plates or anodes that collect dust—just wipe the outside from time to time and you’re all set.
LabCharge qty 2
I’ve had this for about a week and ran 2 of them in the same room. I feel it has made a difference and plan to purchase more.
February 13, 2026
Unprompted review
Reply from labcharge.com
Hi Taunya,
Thank you for your positive review. We’re pleased to hear that you’re experiencing noticeable results after a week of use. We appreciate your trust in our product and your continued support.
Lab Charge Scam is terrible
customer service is terrible. i purchased 4 air purifiers with lifetime warranty and two of them are now defective. I have called numerous times and emailed Sarah at customer service with now response. will never purchase anything from them again and will be contacting my lawyer for any repercussion.
February 2, 2026
Unprompted review
Reply from labcharge.com
Hi Gary,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is not the level of service we strive to provide.
If two of your units are defective, we absolutely want to review this and assist you under your lifetime warranty. We also regret that you have not received timely responses to your calls or emails — that is not our standard of care.
Please contact us directly at hello@labcharge.com
with your order details so we can locate your case and prioritize your replacement request immediately. We truly want to make this right for you.
My recent experience with lab charge…
My recent experience with lab charge has been awful. I emailed lab charge multiple times to report a broken device, and to ask for a replacement. Lab charge has not responded to my multiple emails.What is going on with their customer service, They used to have wonderful customer service but now I'm extremely disappointed
February 18, 2026
Unprompted review
Reply from labcharge.com
Hi Gail,
We sincerely regret your recent experience and apologize for the lack of timely communication. This does not reflect our customer service standards. Please contact us directly at hello@labcharge.com with your order information so we may review your case promptly and provide the appropriate assistance.
Quiet and nice looking
Quiet and nice looking, I'm going to get one for every room in the house.
February 20, 2026
Unprompted review
Reply from labcharge.com
Hi Dave,
Thank you for your positive feedback. We’re pleased to hear that you appreciate the quiet performance and design of the unit. We value your support and look forward to continuing to serve you.
EXTREMELY DISAPPOINTED IN PRODUCT AND COMPANY
I bought 4 units in December 2025 and currently all 4 are not usable. 1 stopped working after less than 12 hours. The 2nd stopped working after a few weeks. The 3rd and 4th had to be turned off due the noise level. The longer they ran the louder they got. The units are so bright they can be used for a nightlight. We had to turn it off at night until it quit working then it wasn't an issue anymore. There is also no way a single unit covers 250 sq ft, the units I have (the ones that work) barely covers 100 sq ft.
The only thing more disappointing than the product is the customer service. I have reached out multiple times to get a refund and return the product. The canned response is a copy and paste troubleshooting guide all of which have already been tried. Simply put this is a subpar product in all ways. I do not have buyers remorse I just want to return a bad product and have my hard earned money returned. Just to have a company stand by the product they sell, but I doubt it. My guess is it will be an education in who not to trust but I still hope they will step up.
December 18, 2025
Unprompted review
Reply from labcharge.com
Hi Jennifer,
We sincerely regret your experience and apologize for the inconvenience and dissatisfaction you have described. The concerns you raised regarding product performance and customer support are taken seriously.
Please contact us directly at hello@labcharge.com with your order information so we may review your case promptly and provide the appropriate resolution.
Works Great!
I was fortunate enough to get a nice bundle of 4 LabCharge Ionic Air Purifiers at a great price! Score!!!
My husband suffers from COPD & we live in a very old house that seems to stay dusty. Plus we have cats & a big dog that shed dander, fluff & outside dirt all over.
We have been using these LabCharge Ionic Air Purifiers for a week. The air in our kitchen, living room & bedrooms feels fresher. My husband is having fewer bouts of coughing & I am having less allergy problems. I have also noticed that there is a significant reduction in dust on TV screens & furniture.
So far I am very pleased with the purchase of LabCharge Ionic Air Purifiers.
February 18, 2026
Unprompted review
Reply from labcharge.com
Hi Brenda,
Thank you for your kind and detailed feedback. We’re pleased to hear that the units are helping improve comfort in your home, particularly in reducing dust and supporting better breathing. Your experience is very meaningful to us, and we appreciate you taking the time to share it.
I would give no stars if I had the…
I would give no stars if I had the chance to. I had a reaction to this product. Eyes started to burn and itch and my chest started to burn. I have tried multiple times to contact customer service on how to proceed to return the purifiers and have gotten no response. I wrote emails and called multiple times with no one getting back to me. Very unprofessional.
January 31, 2026
Unprompted review
Reply from labcharge.com
Hi Mila,
We sincerely regret your experience and apologize for the lack of timely response. Your concerns are important to us, and we would like to address this matter promptly. Please contact us directly at hello@labcharge.com with your order details so we may review your case and provide the appropriate assistance.
I have ceiling fans
I have ceiling fans, living room and bedrooms and the dust clinging to the popcorn ceiling has decreased... yaaay ❤️
February 13, 2026
Unprompted review
Reply from labcharge.com
Hi Trudy,
Thank you so much for sharing your experience! We’re thrilled to hear that you’re noticing less dust buildup—even on your ceilings—that’s wonderful news! It’s always great to know the purifiers are helping create a cleaner, more comfortable home. We truly appreciate your feedback and support.
I got a six pack of Ionic Purifiers.
I received all six of my ionic Purifier and four of t g e generate some level of noise. Is this normal?
February 13, 2026
Unprompted review
Reply from labcharge.com
Hi Eddie,
Thank you for reaching out. A very soft humming or light buzzing sound can be normal during operation due to the ionization process. However, the units should not produce loud or unusual noise.
If several of your purifiers are making noticeable noise, we’d like to take a closer look. Please send a short video demonstrating the sound along with your order number to hello@labcharge.com
, and our team will review it and assist you with troubleshooting or replacement if needed.
Company does not honor warrant or guaranty-
After having them for less than a month, 2 of the 4 started making loud noises. I contacted lab charge and they sent me troubleshooting instructions none of the worked. Then the say I had to send a video of each which I did. Still hadn’t heard from the for 2 weeks and sent them4 more emails . They finally answered saying my videos were too short and to redo them showing it is plugged in( even though the top light was clearly on. )
I did and sent them in 8 emails and a month lATER, RADIO SILENCE. I EVEN CALLED THE PHONE NUMBER ON THE BOTTOM of their site. Of course it was just a voice mail which I left a long message. No return calls. So here we are a month later and 8 emails since sending in the second set of videos and no response. Stay away from them they clearly do not honor their warranty or guarantee. My advise STAY AWAY
February 17, 2026
Unprompted review
Reply from labcharge.com
Hi Mark,
We sincerely apologize for the delay and frustration you’ve experienced. This is not the service standard we aim to provide.
Please email us directly at hello@labcharge.com with your order number so we can locate your case and assist you immediately with your warranty request.
After a couple of months 2 started…
After a couple of months 2 started making a loud noise and saw no difference in dust. Don't waste your money.
February 9, 2026
Unprompted review
Reply from labcharge.com
Hi Sonya,
We regret to hear about your experience and apologize for the inconvenience caused. Excessive noise is not expected, and we would like to review your case. Please contact us at hello@labcharge.com with your order information so we may assist you promptly.
Can leave it on constantly
February 9, 2026
Unprompted review
Reply from labcharge.com
Hi Kenneth,
Absolutely 😊 You can safely leave it on all the time. Continuous use helps it work more effectively to keep your air fresh and clean.
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