I have no idea how well these work. I’m hopefull they beat what your basic air purifier does not do. Instructions say can take 4-6 weeks for noticeable improvement so we shall see. If these do no be... See more
Company replied
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Review summary
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We received our air purifiers on time and put them to work right away. After about 6 weeks, one of them began humming — noticeably louder than ever. So we chatted online and connected with one... See more
Company replied
I have noticed a change in my air quality which is what I needed. However my husband thinks that it is really noisy and the lights bother him st night when I placed near his bed. I personally don’t ha... See more
Company replied
The ionizer is simple to setup. I was concerned initially that it wasn’t working as I expected to feel a breeze coming out of the sides where the vents are. It turns out it comes out round the sides... See more
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Contact info
5826 New Territory Blvd. #731, 77479, Sugar Land, United States
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3.7
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Less dust and allergy related symptoms
Less dust and allergy related symptoms. You still haven’t told me what to do about the light if I run it at night. Hard to sleep.
April 22, 2026
Unprompted review
Reply from labcharge.com
Hi Nadine,
Thank you for sharing both your experience and your concern—we’re glad to hear you’re noticing less dust and fewer allergy-related symptoms, but we’re sorry the light is affecting your sleep.
The light you're seeing is actually a built-in feature of the Ionic Air Purifier. It plays an important role in supporting the unit's air-cleaning function while it’s running.
At the moment, this light cannot be turned off separately from the purifier. If you find the glow a bit too bright for your bedroom or sleep environment, you might consider:
- Placing the unit in a nearby area, like just outside your bedroom door, or
- Gently covering the light with a small piece of opaque tape or fabric — just be sure not to block any vents or airflow.
This way, you can still enjoy the full benefits of cleaner air without the light being a distraction. 😊 If you have any other questions or need help with placement, feel free to reach out — we’re always happy to help!"
I bought the 4 pack
I bought the 4 pack. 2 days ago one of them started making a loud noise. I’ve turned it off, let it sit, turn it back on. Still making the noise. It’s quite annoying ! The others, you don’t even know that they are there.
Order #354051 purchased on 3/14
Cynthia Ross
April 20, 2026
Unprompted review
Reply from labcharge.com
Hi Cynthia,
Thank you for sharing your experience, and we’re really sorry to hear about the issue with one of your units. We understand how frustrating it can be—especially when the others are working quietly as expected.
We appreciate you providing your order number, and we’d like to make this right for you as quickly as possible. This isn’t the experience we want for our customers. Please reach out to us directly at hello@labcharge.com so we can locate your order (#354051) and arrange a prompt solution, whether that’s troubleshooting further or setting up a replacement.
We truly appreciate your patience and the opportunity to resolve this for you.
So far so good
So far so good! I share my home with one dog and 2 elderly cats of which one has allergies.
I’ve used the units for just over a week and she is definitely sneezing noticeably less now and there is a real difference the times I need to dust the furniture.
April 21, 2026
Unprompted review
Reply from labcharge.com
Hi Elizabeth,
Thank you so much for sharing your experience! 😊 We’re really glad to hear things are going well so far.
It’s especially wonderful to know your elderly cat is sneezing less—that must be a big relief for you both. We’re also happy the units are already helping reduce dust around your home, especially with your furry companions sharing the space.
We truly appreciate your update after just over a week of use, and we’re here anytime you need support or have questions.
Unfortunately never received the…
Unfortunately never received the package and waiting for the customer service response.
April 21, 2026
Unprompted review
Reply from labcharge.com
Hi Al,
Thank you for letting us know, and we’re very sorry to hear that you haven’t received your package yet.
We understand how frustrating it is to be left waiting, especially when you’re also waiting on a response from customer service. That’s definitely not the experience we want for our customers.
We’d really like to help you resolve this as quickly as possible. Please reach out to us again at hello@labcharge.com with your order details and we will prioritize checking the shipment status and making sure this is properly addressed for you.
We truly appreciate your patience, and we’re here to make this right.
I hav slept like a baby every nite…
I hav slept like a baby every nite since I got, hope it continues. Hard 2 believe but only time will tell, just honest! Have bad allergies,from lawncare business, really blown away at resuls
April 20, 2026
Unprompted review
Reply from labcharge.com
Hi Sonny,
Thank you so much for sharing your experience! 😊 We’re really glad to hear you’ve been sleeping better since using the units—that’s a wonderful improvement, especially when dealing with strong allergies from lawn care work.
It’s completely understandable to be a bit cautious and see how things continue over time, but we’re truly happy that you’re already noticing such positive results. Your honest feedback means a lot to us.
We really appreciate you taking the time to update your experience, and we’re here anytime you need support or have questions.
There was a great deal online
There was a great deal online so it made it a little bit more affordable. These are very expensive purifiers but so far I’m happy.
April 13, 2026
Unprompted review
Reply from labcharge.com
Hi Valeria,
Thank you for sharing your experience 😊 We’re really glad you were able to take advantage of a great deal and make it more affordable for you.
It’s great to hear that you’re happy with the purifiers so far. We understand they’re an investment, so it means a lot to know they’re meeting your expectations.
We truly appreciate your feedback and hope they continue to serve you well over time. If you ever need any assistance or have questions, we’re always here to help.
I’m still not sure these help with my…
I’m still not sure these help with my asthma/allergies. Still coughing up stuff.
April 8, 2026
Unprompted review
Reply from labcharge.com
Hi Pat,
Thank you for sharing your experience, and we’re sorry to hear you’re still dealing with coughing and asthma-related discomfort.
We understand how important relief is, especially when you’re trying something specifically to support breathing and overall air quality. While many customers report noticeable improvements in dust and airborne particles, results can vary depending on individual sensitivities, room conditions, and other environmental factors.
We also want to be honest that air purifiers can help reduce airborne particles, but they are not a medical treatment and may not directly resolve underlying asthma or allergy symptoms.
We’d really like to help you get the best possible performance from your units—things like placement, room size coverage, and airflow direction can make a meaningful difference. If you’d like, please reach out to us at hello@labcharge.com, and we can review your setup with you and assist further.
We appreciate your feedback and the opportunity to support you.
I am excited to get these compact…
Update: I am less than one month in, and I can definitely notice a difference in my house, especially in the bedroom where our two dogs insist on sleeping with us. I am giving five stars to these ionizors as they are most certainly working! ✔️
I am excited to get these compact ionizers which will hopefully replace my 20 yr old ionizer. However, you lost one star because of your own wording in your product instructions. You indicate that it could take 4 - 6 weeks to notice a difference, but you only give a 30 day guarantee. How do you reconcile that?
April 5, 2026
Unprompted review
Reply from labcharge.com
Hi Renee,
Thank you for your thoughtful feedback and for giving our ionizers a try—we really appreciate it.
We completely understand your concern, and you’re right to point out the timing mismatch. The 4–6 weeks refers to the typical timeframe many customers need to notice the full, cumulative effect in their environment, especially in larger or more heavily affected spaces. However, we also recognize that this can feel inconsistent with a 30-day guarantee.
We’re always working to improve clarity in how we communicate expectations, and your comment is very helpful in highlighting where we can do better. We never want customers to feel uncertain about what to expect or feel at a disadvantage because of timing differences.
We truly hope you start seeing the results you’re looking for, and if you have any questions along the way or need support optimizing placement or usage, we’re always here to help.
Thanks again for your honest review—it means a lot.
I am loving my air purifiers
I am loving my air purifiers! I am breathing better at night, the allergens aren't as bad in my house and I can tell a difference! I am probably going to buy more, one for every room. Bonus, the charging ports on each one!
April 20, 2026
Unprompted review
Reply from labcharge.com
Hi Janet,
Thank you so much for sharing your experience! We’re truly happy to hear that you’re breathing better at night and noticing a difference with allergens in your home—that’s exactly what we aim for. It’s also great to know you’re enjoying the added convenience of the charging ports.
We really appreciate your support and are excited for you to have one in every room. If you ever need any assistance or have questions, feel free to reach out—we’re always here to help!
It does exactly what it says it will…
It does exactly what it says it will do. My house would show new dust in a day. My glass tops, my wood, all dust free for a couple of weeks. It’s also very quiet. I have to be right next it and trying to listen in order to hear it. Thank you.
April 19, 2026
Unprompted review
Reply from labcharge.com
Hi Gail,
Thank you so much for sharing your experience 😊 We’re really glad to hear the unit is performing exactly as expected and making a noticeable difference in your home.
It’s wonderful that you’re seeing much less dust buildup on your surfaces and enjoying a cleaner space for longer. We’re also happy to know the quiet operation is working well for you—that’s something many of our customers really appreciate.
Your kind feedback means a lot to us. If you ever need anything or have any questions, we’re always here to help.
Well I am a senior and live in a small…
Well I am a senior and live in a small space so I got 2 of these and no difference in almost 3 weeks wanted to return and they have a restocking fee and have to pay for shipping I guess I will just donate but could of used my money back
April 19, 2026
Unprompted review
Reply from labcharge.com
Hi Joanne,
Thank you for taking the time to share your experience, and we’re truly sorry to hear that the units haven’t met your expectations.
We understand how disappointing it can feel—especially after giving the product a few weeks of use—and we also completely hear your concern about return costs like shipping and restocking fees. We know that when a product doesn’t deliver the results you were hoping for, the return process can feel frustrating on top of that.
We appreciate you giving the units a try in your space, and we’re sorry it didn’t make a noticeable difference for you. If you’re open to it, we’d still be happy to review your setup to make sure the units were positioned in a way that allows them to perform as effectively as possible.
Even if you decide to move forward with donating them, please know your feedback is genuinely valued and will be shared with our team as we continue working to improve both our product and customer experience.
If there’s anything else we can assist you with, we’re here to help.
I’ve had it on in a small room for over…
I’ve had it on in a small room for over a week now and I don’t feel any different at all.
April 19, 2026
Unprompted review
Reply from labcharge.com
Hi Barbara,
Thank you for sharing your honest feedback, we really appreciate it.
We’re sorry to hear you haven’t noticed a difference after a week of use. With air purification, results can vary from person to person depending on factors like room size, airflow, existing dust/pollen levels, and individual sensitivity. Some users notice changes quickly, while for others it can take a bit longer to observe noticeable effects in comfort or symptoms.
That said, we do want you to feel confident in your purchase. If you’re open to it, we’d be happy to help review your setup (placement, room coverage, and usage settings) to make sure you’re getting the best possible performance from the unit.
Please feel free to reach out to us at hello@labcharge.com with your order details, and we’ll be glad to assist you further. We truly appreciate your feedback and the opportunity to help.
Don't waste your money
I bought 9 of these. The warranty starts the day you receive the box. The machines give lots of light whether on (green) or off (red) you have to unplug to get the light off! Not conducive for good sleep. Right after the first one was plugged in, it started making a loud noise, loud enough that you hear it from the room and in the hall. The other ones all make noise! Open these as soon as you receive as you only have 30 days to return from the day they reflect received so if you have a delay due to personal reasons, you are screwed. They will send you a replacement, but will charge you an additional $15 to get a new one even though it was that way when you received. Oddly enough when you go back and read their warranty it is pretty clear. Read it closely before you buy because there is no mercy!
February 18, 2026
Unprompted review
Reply from labcharge.com
Hi Michelle,
Thank you for taking the time to share your detailed feedback—we’re very sorry to hear about your experience.
We understand your concerns regarding the light, noise, and the warranty/return process. This is certainly not the experience we want for our customers, especially after purchasing multiple units.
Regarding the noise, that is not expected behavior, and we’d like to properly review this for you. We also understand how the indicator lights may be disruptive in certain settings like bedrooms, and we appreciate you bringing that to our attention.
In terms of the warranty and replacement process, we apologize for any confusion or frustration caused. We aim to be transparent with our policies, but we also want to ensure our customers feel supported and treated fairly.
Please reach out to us directly with your order details so we can escalate your case and work toward a more suitable resolution for you.
We truly appreciate your feedback and the opportunity to make this right.
The setup was simple…
The setup was simple and they seem to be working, need a little time with them.
April 13, 2026
Unprompted review
Reply from labcharge.com
Hi Gilbert,
Thank you for your feedback! We’re glad to hear the setup was simple and that things are off to a good start. You’re right—giving it a little more time can help you see the full benefits.
Feel free to keep us posted on how it goes. We are here to help.
I absolutely love labcharge
I absolutely love labcharge! I have one in my den & one in my bedroom & it is so quiet & works great. I would definitely recommend this product. Thank you
April 10, 2026
Unprompted review
Reply from labcharge.com
Hi Susan,
Thank you so much for your wonderful feedback! We’re delighted to hear you’re loving your units and that they’re working so well in both your den and bedroom.
Your recommendation truly means a lot to us—thank you for your support.
It seems to be helping..however with…
It seems to be helping..however with the purchase we were to receive free gifts and nothing came...sent email and no response to this
April 16, 2026
Unprompted review
Reply from labcharge.com
Hi Debra,
Thank you for reaching out to us!
We're glad to know that you were enjoying your purchase. With regards your free gift, please email us at hello@labcharge.com together with your order number so we can work into this together.
We appreciate your time and patience with us while we work into this matter.
I’m amazed at how fast we could tell if…
I’m amazed at how fast we could tell if was working!!! My husband has super bad allergies and he is actually sleeping with NO sleep guard and NO snoring!!!!!! We both are getting a very good sleep schedule down. It’s a blessing!!!
1 in our master bedroom and one in the living room for now, I’m going to order more for the upstairs and into the game room. Thank you so much!!!
April 7, 2026
Unprompted review
Reply from labcharge.com
Hi Brandy,
That’s amazing to hear—thank you so much for sharing!
We’re thrilled that you and your husband are already noticing such a big difference, especially with better sleep and relief from allergies. It truly means a lot to us.
We’re so glad the units are working well in your bedroom and living room, and we’d love to support you when you’re ready to add more upstairs.
Thanks again for your kind words.
Pet dander and dust practically gone
We have a dog and 4 cats so we get plenty of dander. Also like everyone I have dust.
These iconic air fresheners are great. Sneezing not as much and don’t have to dust everyday.
April 11, 2026
Unprompted review
Reply from labcharge.com
Hi Linda,
That’s wonderful to hear—thank you so much for sharing! 😊 With pets at home, we know how challenging dander and dust can be, so we’re glad to hear you’re sneezing less and not needing to dust as often.
We truly appreciate your feedback!
I feel like the odors and bacteria are…
I feel like the odors and bacteria are effectively removed as it kept me from getting a stuffy nose within hours of setting it up. However of my 4 units 2 started making a high pitched noise and a rattle within a month-two when I emailed the company they wanted my Amazon order number, some I purchased one was a gift all from Amazon. All outside return window and nobody honors the 2 year warranty so we just turn them off and hope when they are turned back on the rattle is gone. Not seeing a big difference in dust.
April 13, 2026
Unprompted review
Reply from labcharge.com
Hi Marilyn,
Thank you for sharing your experience—we truly appreciate your honest feedback.
We’re glad to hear the units have helped with odors and comfort. However, we’re very sorry about the noise issues you’ve encountered with two of your units—that’s definitely not expected.
Regarding the warranty, we understand the concern, especially with items received as gifts. We’d still like to take a closer look at your case and see how we can help.
Please reach out to us directly with any details you have (such as approximate purchase date or any available order info), and we’ll do our best to assist you further.
Thank you again for bringing this to our attention
THE PRODUCT CAME WHEN PROMISED IN WELL…
THE PRODUCT CAME WHEN PROMISED IN WELL PACKAGED BOX.NO FILTERS IS A HUGE SELLING POINT.JUST PLUG IT IN PUSH TO START.VERY QUIET OPERATION & DOESN'T TAKE A LOT OF SPACE,IN.FACT YOU HARDLY NOTICE IT.
April 15, 2026
Unprompted review
Reply from labcharge.com
Hi Shirley,
Thank you so much for your feedback! We’re glad to hear your order arrived on time and well packaged.
It’s great that you’re enjoying the no-filter design, quiet operation, and compact size—those are some of our favorite features too.
We truly appreciate your support!
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