Beautiful dresses, packaging could improve
The dresses themselves are stunning and clearly well made. I only think the unboxing experience could be improved a bit to better match the pricing.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Label-Lahra is a boutique-inspired fashion brand designed for confident women who know their style.
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The dresses themselves are stunning and clearly well made. I only think the unboxing experience could be improved a bit to better match the pricing.
Really happy with my experience with Label Lahra. I ordered a dress for a wedding and it arrived very quickly. The quality was excellent and I was so pleased with how it looked. Unfortunately, the fit wasn’t quite right for me, so I chose another style instead. The exchange process was smooth and easy. I had also entered the wrong email address by accident, and the customer service team sorted it out straight away. Fast shipping and very helpful support. I would definitely recommend Label Lahra to others.
Loved my order! My dress arrived as expected and the fabric is really good quality. Super happy with it! 😍
the dresses are so elegant!! i ordered a beautiful wrap dress for my birthday and im really excited to see how it looks on!!
This company is a absolute scam! The dress i ordered cost me $80, when it arrived i realised it was cheaply made in China! After emailing them for a refund- they said they could only request 10% of my money back.
After continued emails I got them to 40%, and they would stop communications unless I accepted or returned the item. Do not buy from here. Label Lahra is a scam!
If I could give a negative I would. Sent the wrong size. Zero communication. Please don’t buy from this site you will lose your money as I have
Do not trust this website! I never received a confirmation. I have been emailing with an AI customer support who wouldnt refund my card, claiming my item had already shipped. No tracking number was advised and the number listed on their website does not exist with Fedex.
Its been over 2 weeks and I have received nothing. Even though this is a legitamately registered company, GIVE THEM A MISS!!
Purchased a size L dress after trying on friends M. Arrived and was same size as M. Dress was posted from Australia but was required return to China. $30.00 postage. After emails offering 10% of price & keep dress to save postage.. finally agreed on 30%. Very disappointing and wouldn’t recommend anyone dealing with this company.
MASSIVE SCAM. Do not buy from this site. The $90 item I received is not even the same as the one pictured. Website looks legit but is completely AI. They will respond to emails but a big waste of time and money.

Reply from Label Lahra
Had a typical tracking number not working-type scenario, and realised this might not be what I thought. The items look good, the price is nice... and the site looks quite legit. even had a https: address.
I have been having exchanges with customer service but the tracking numbers sent don't work. They then stopped writing back to my questions entirely.
Will see if my bank will reverse the charges, but over a week ago now (after saying 2-3 day delivery), and I think delay is tactic #1, so a chargeback is harder.
--
Edit: the item did come in the end and I'm amending my initial review. There is no way the 2-3 day Aus/NZ shipping is legit. Makes it seem local when it's not. Came from China, took like two weeks. Product is not great.

Reply from Label Lahra
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.