label.co.uk Reviews 

39
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Terrible product - we ordered transparent stickers and what arrived was nowhere near transparent. Only AI email replies offering a 15% discount on the next order. Do not use this company.

Rated 1 out of 5 stars

Saw advertisement regarding these glasses that work for long distance and reading. RUBBISH. DON'T BOTHER, it didn't work for me. I don't need glasses for long distance, nevertheless I do need gla... See more

Rated 5 out of 5 stars

I have been working with this printer for a number of years. Their service, label quality and speed of delivery is second to none. 100% recommended. I will be ordering more labels again... See more

Rated 1 out of 5 stars

BEWARE, SCAM!! Another foreign company using cheap materials making out they are UK based!! The worse company Ive EVER dealt with online, they also make the file setup so impossible that you have to... See more

Company replied

Company details

  1. Custom Label Printer
  2. also in
  3. Packaging Store
  4. Print Shop

Written by the company

label.co.uk is a B2B label printing company that operates internationally in the Web2print sector. In addition to high quality printing, we offer individual advice, a creative design service and the possibility to calculate and order labels online. Thanks to the best print quality and transparent pricing, not only is our customer base growing steadily, but so is the company: Meanwhile label.co.uk employs over 90 people. For years, numerous companies from all over the EU have been among our satisfied customers and trust in our many years of experience. Our highest goal is to ensure that you present your products excellently and that your customers can recognise high-quality content at first glance. Increase your sales now with professionally produced and attractively designed labels. Because these not only convey information, but also emotions. In addition, you increase the recognition value of your products! We will advise you on all questions and decisions on the way to the perfect label. Our customer service is always available for you between 9:00 and 17:00 on Mondays to Fridays by telephone on +44 20 3588 1080 or by e-mail to info@label.co.uk. We are also happy to answer your questions on Instagram, Facebook or here on LinkedIn. Your benefits at label.co.uk at a glance: 🔹 Best print quality 🔹 Calculate & order online 🔹 Short delivery times 🔹 Free choice of shape, colour & size 🔹 Free sample book with all materials 🔹 Hot foil, blind & relief embossing


Contact info

2.2

Poor

TrustScore 2 out of 5

39 reviews

5-star
4-star
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1-star

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2.2

All reviews

(39)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

We love Label.co.uk!

We love Label.co.uk, have used them for our business for 7 months, the labels are always bang on and the quality unrivalled! Top customer service too, always very easy to speak to a person. We are Yep Kitchen, feel free to check out our website to see the labels produced by label.co.uk as a reference.

January 15, 2024
Unprompted review
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Reply from label.co.uk

Thank you very much for your kind words and for taking the time to write your review. We also appreciate the partnership and look forward to many more years to come!

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Rated 5 out of 5 stars

Excellent customer service and support

Excellent customer service and support! We've had several labels printed through label.co.uk, and the design team is really good at making sure the online order form lines up with what is actually printed. Don't hesitate to ask for help- they are good at getting it right. Fast and efficient, they can meet a tight deadline and do a great job.

November 15, 2023
Unprompted review
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Reply from label.co.uk

Thank you very much for your kind words and for taking the time to write your review. We also appreciate the partnership and look forward to many more years to come!

Rated 3 out of 5 stars

Don't Confuse with Label Products BVPLEASE DO NOT Confuse...

PLEASE DO NOT Confuse.... this company with Label Products BV, Germany. They just have a similar name. It is the German company who are the scammers, also known as GoGoGadgets. BEWARE. I got caught by them today, being charged £122.87 for something I don't even know about, and no way to cancel or phone them and no reply to my email.
Before reviewing, check you have the correct company.

November 27, 2023
Unprompted review
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Reply from label.co.uk

Dear reader,
this review is not a review of label.co.uk. We have NOTHING to do with Label Products BV, Germany or GoGoGadgets. Many of the reviews here have nothing to do with label.co.uk.

If you need high-quality roll labels, you can reach our customer service by email at info@label.co.uk, in chat or by phone on +44 (0) 203 588 1080, Monday to Friday from 9am to 5pm.

Rated 1 out of 5 stars

Tried to cancel my order as soon ass I…

Tried to cancel my order as soon as I purchased it Sent them numerous emails They said an agent would get back to me but never did I posted product via the post office to the return address on the package Got an email saying they would not be refunding my refund £122 87 as I didn’t follow procedure no agent ever got back to me

October 21, 2023
Unprompted review
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Reply from label.co.uk

Dear reader, this review is not a review of label.co.uk. We have NOTHING to do with Label Products BV, Germany or GoGoGadgets. Many of the reviews here have nothing to do with label.co.uk.

If you need high-quality roll labels, you can reach our customer service by email at info@label.co.uk, in chat or by phone on +44 (0) 203 588 1080, Monday to Friday from 9am to 5pm.

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Rated 1 out of 5 stars

Total scam

Total scam. Cancelled order seconds after placing. Refused to cancel it - why?! Unable to return and they promised a partial refund 2 months ago- no sign of it yet....

May 23, 2023
Unprompted review
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Reply from label.co.uk

Dear reader,
this review is not a review of label.co.uk. We have NOTHING to do with Label Products BV, Germany or GoGoGadgets. Many of the reviews here have nothing to do with label.co.uk.

If you need high-quality roll labels, you can reach our customer service by email at info@label.co.uk, in chat or by phone on +44 (0) 203 588 1080, Monday to Friday from 9am to 5pm.

Rated 1 out of 5 stars

BEWARE SCAM

BEWARE, SCAM!! Another foreign company using cheap materials making out they are UK based!!
The worse company Ive EVER dealt with online, they also make the file setup so impossible that you have to pay for their design team to do a simple thing like a bleed. End product was cheap and we was to embarrassed to give to client .

March 8, 2022
Unprompted review
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Reply from label.co.uk

Dear Andy, We are sorry that you have negative thoughts regarding our company.
Can you confirm that you have actually received a product from us, with the relevant order number, to be able to justify the quality of the materials as I am unable to find and order with your name. I can clarify that we use only the best materials including Avery and Tyvek brand names.
I understand that the bleed was not included in the file and we have provided you with the information on what is required as well as offering one of our design services for this where our in-house design team will check and add that for you for a fee.
And finally, we are not based in the UK but in Europe where we can offer better turnaround times, prices and of course quality materials sourced easily from our neighbouring countries. Please do get in touch with my colleagues in Customer Care on info@label.co.uk if you have any further questions.

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Rated 5 out of 5 stars

Very happy with the quality of my…

Very happy with the quality of my label! It looks great! The service I have received from Sewwandi and Ara was very friendly and professional! I definitely recommend it!

May 25, 2021
Unprompted review
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Reply from label.co.uk

Thank you for your review. We're glad you enjoy the labels.

Rated 1 out of 5 stars

Awful service ,they send you email your…

Awful service ,they send you email your artwork approved but 10 days later you contact them and they tell you you didn't approve it . every email has a different response , i am really sorry i used them , never ever again

April 15, 2021
Unprompted review
Rated 2 out of 5 stars

Nice website, very poor service

It's not acceptable to upload a job on September 26th, and get your order on 20th October. Their website clearly states 5-7 working days...yet I waited a lot longer.

And this isn't an isolated incident.

This kind of thing is common from this company (I've had similar issues with them in the past), which is why I won't use them again.

This time, I was waiting for an apology for the delay...a credit note...or something else.

But got nothing - except heavily delayed production.

I love their label upload service, but their general service is really poor. Be careful. Whoever is managing this company needs to be replaced.

October 21, 2020
Unprompted review
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Reply from label.co.uk

Dear Oliver,

We do apologise for the delay to your order. We are currently experiencing unprecedented order demand so orders are taking longer than usual. We have put steps in place to rectify this namely new machinery and increased staff numbers which will all come into play soon.

In the meantime, please can you contact us directly at info@label.co.uk with your order details and we will be in touch?

Regards label.co.uk

Rated 1 out of 5 stars

Awful quality prints

Awful quality prints, £1500 worth of labels straight in the skip. Support offers no resolution at all.

Cheap nasty inks used, not fit for any purpose i can think of, you only have to look at them and the ink smudges or wipes off. How they can get away with selling this garbage is beyond me.

Avoid.

September 23, 2020
Unprompted review
label.co.uk logo

Reply from label.co.uk

We are sorry you had a bad experience with your recent label order. We do endeavour to make the customer experience as streamline as possible hence the online ordering system, however, we are always on hand at the end of the phone or by email for specific questions with our experienced customer care associates.

When using a PP film for ordering labels, we always recommend using a varnish and this was pointed out at the point of sale as this can prevent against colour damage etc. Some other label companies you have used may have this added automatically or perhaps printed in ink-jet and not laser for a different finish.

We do also have a proofing service available where we print a small run of labels for you to test before ordering the final required amount and we also offer sample books for free to check the type and feel before placing a final order.

Your label.co.uk team.

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Rated 1 out of 5 stars

Automated

They run an automated order system. Beware if you are ordering 3 kinds of labels with slight differences, they will not work a cost effective price like other printers but three full prices! Graphic design professionals be aware they will approach your client direct and offer a knock-down 'paste-up' approach to doing the artwork as part of their printing costs. Under-hand and unprofessional.

August 27, 2020
Unprompted review
label.co.uk logo

Reply from label.co.uk

Thank you for your review.

If all kinds of labels are the same size, style and type and the only difference might be the name of your product for example, dry roast columbian coffee, Kenyan coffee then the cost will be the same. However, if there are different size labels or different finishing options to print then this will be a separate job for the machine and therefore a different cost is applied.

Also, we apologise if we went directly to your customer. This is not intentional. If you can contact us directly for further information we will find out the full details.

Your label.co.uk team

Rated 5 out of 5 stars

Ara Balde

Great company and I want to single out Ara Balde who has been a truly outstanding professional. Ara, since day one, has been a kind, knowledgeable, quick responder and simply a great person to work with. She provides great recommendations and does it in a friendly, effortless and efficient manner. This company is highly recommended, and we at Newgate, rely fully on Ara and her team to make our business a success too. Thank you Ara and the team at Label!

June 15, 2020
Unprompted review
label.co.uk logo

Reply from label.co.uk

Thank you Laith for your review

Your label.co.uk team

Rated 1 out of 5 stars

An extremely negative experience…

An extremely negative experience following the purchase of 5,000 labels for a start up sauce business. Terrible customer service, awful communication and poor quality printing.

The labels we received are unusable on account of blurred text and pixelated imagery. Nothing like the quality of the example samples provided or design files sent over by our brand consultant.

The company offered no reprint or refund and simply blamed our professional team, washing their hands of the problem entirely.

We have since had the same design file printed perfectly - exposing the validity of their reasons given for unusable prints.

Needless to say a very bad, stressful and costly experience at the embryonic stage of our business. We have learnt from our mistake and will be avoiding this organisation at all cost in the future!

June 14, 2020
Unprompted review
Rated 5 out of 5 stars

I love working with this company

I love working with this company. They are so friendly, helpful, professional and they provide quality finish labels. I have already ordered one batch of labels from them that included gold hot foil in the design, as I will be selling a premium quality luxury food product. The finish was perfect and the gold foiling came out amazing. Delivery was quick and the Label.co.uk team helped me every step of the way, as I am a new start-up business with little experience in the area of label printing. I cannot recommend them enough if you are looking for a great quality label printing company with wonderful customer service and professionalism!

January 22, 2018
Unprompted review
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