A partial refund was eventually made for totally inferior glasses sent. They will not refund the original postage and the cost of returning, though. Criminal business policy by this company selling in... See more
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This company have zero integrity. A product was delivered which is clearly faulty and I have spent over 6 hours dealing with their customer service teams (multiple people over several hours) constantl... See more
Company replied
The two constant wind speed tower fans I ordered, arrived late, having used for a couple of weeks one completely failed, the other the connector broke in the fan so unable to power. I have emailed s... See more
Company replied
Their response to reviews are automated almost identical every time. I included my order number in the review but no response or follow-up. Please stay clear from this scammer. Order: PRE1709... See more
Company replied
No recent history of asking for reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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I had trouble with this site from day…
I had trouble with this site from day one. I didn’t notice that they had several order options of the number of Jet Sprayers. I inadvertently ordered 3 Sprays at a cost of approx AU$455. When I realised the error, I reached out to them and I received a very quick reply that they had cancelled my order and I could reorder another one.
Well that’s when I started to get suspicious because I tried to order a new one, the screen just stayed on the Redirecting page promising to take only 5 secs. Two days later I’m still waiting. I found that they operate under several names which just confused me more and I went back to Safari to find out what was going on. So here I am and feel sick reading all the reviews!!
Sally G - Western Australia.

Reply from Labelproducts
AVOID AT ALL COSTS!
Label Products first refused to give a return address; when they finally did, and I returned the product, complete with notification of tracking number, they kept making excuses for why they couldn’t refund me. I eventually got my money back through PayPal’s buyer protection, and the company were still lying to me, because they weren’t aware I had received the refund and they argued with me for a MONTH! Too much happened to list it all here, but they are a scam company you should NEVER deal with! This company replied to my review with their usual platitudes. Do not believe them.

Reply from Labelproducts
Nothing Like What I Ordered
The item that was sent in no way performed as described. It did none of the functions it should have. After a great deal of difficulty trying to contact the company, they offered a partial refund. When I said no, they offered a higher refund. This happened twice more before they offered a 50% refund. By this time, I was prepared to cut my loses and take it as I had suffered an injury and couldn't focus on anything else. Huge rip off.

Reply from Labelproducts
Complete and utter scammers
Complete and utter scammers. Weeks of misleading emails saying wait longer, product is coming. Tracker now says “abnormal, closed item lost off station”. No explanation for what that means but here’s the best part - the just offered me a replacement “at no charge” - um it’s not at no charge when no item has ever been received. I asked for a full refund and was offered 20%. I am reporting to Australian consumer affairs. Do not use this company whI trade under multiple names

Reply from Labelproducts
Angry for being duped (again).
Seeing all these reviews that say they wish they'd read reviews before purchasing anythingn fro this company, makes me feel less angry with myself.
I should have known better. I also bought 3 of these , tried to connect them and no luck. Left them until I had more time to play around with them and no way will they connect. They are going in the trash.

Reply from Labelproducts
Ordered a light box mid November
Ordered a light box mid November . Email saying dispatched 17/11 and tracking available in 48 hours . It’s now 28 Nov cannot track no item and they have said it will
Be with me in two more weeks . Have asked for full re fund but doubt I will get anywhere . Also contacted back to claim back the funds due to no show id any item

Reply from Labelproducts
Buyer beware
Trying to get a refund for a missold product that is unsafe to use, is a joke. Initially offered 20% refund which has now risen to 30%. I asked for a full refund. Their original advert and the goods delivered have different safety advice making the heaters unsuitable for use.

Reply from Labelproducts
Label BV are scammers- AVOID and report…
Label BV are scammers- AVOID and report to regulatory and enforcement bodies.
I have given one star because that is the only way I can give a review, but the rating should be zero, or less.
I believe this company are knowingly and deliberately defrauding customers, enabled by misleading internet advertising and use of inflated sales taxes, after purchase. They should be banned.
I purchased some ultrasonic pest deterrent devices as advertised; the advert also linked to BV Label contact information.
The advert also carried what seemed like testimonials from the Guardian and Independent newspapers, among others, and I wonder if this outfit is also misusing their logos without permission and fraudulently.
Lable BV actually sent me cheap, chinese insect repellent devices and after some probing admitted these are not meant to be used as rodent deterrents, despite their advertising stating the opposite.
They have offered a 20% refund, meaning they would still make a huge profit from a misselling. Seeing what others have experienced, this seems to be their business model.
Their advertising states a 30 day money back guarantee, so I expect a full refund.

Reply from Labelproducts
Avoid this company like the plague I…
Avoid this company like the plague I waited nearly 8 weeks for my so called heater to arrive which was completely miss sold trading standards have allready been on to them about this. If only I had checked the reviews first. Lesson learnt. I have asked for a full refund via PayPal so we will see what happens. The product is called Handy Heater and is a joke.
The company have offered me a full refund without any argument or hassle which is pretty impressive I will update when I receive the refund

Reply from Labelproducts
LABEL PRODUCTS BV IS A DESPICABLE COMPANY
LABEL PRODUCTS BV IS A DESPICABLE 'COMPANY'....A total con.
Bought an electric ceramic instaheat room fan heater £61. Guaranteed to heat your space at a fraction of the cost. Paid for it then amazingly an unannounced additional £20 was lumped on for USA Tax and postage (now the cost is £81)
3 weeks later and the heater had failed to arrive. No contact number only email. After my 3rd complaint and my demand for a full refund, it suddenly turned up 3 days later. It wasn't the Instaheat product that I expected. It was a cheap Chinese useless piece of crap available for £19.99 on ebay. Label Products BV is an apalling company. I await their generic response to this reveiw
(Sorry for your bad experience, our dedicated customer service team are here to resolve your issue. Please "Reach Out" to us if you haven't already). Well, shove it. You should be banned as a trader. PLEASE DO YOURSELF A FAVOUR, STEER CLEAR OF THESE CROOKS. BUY ELSEWHERE, ANYWHERE, BUT DO NOT BUY OFF THIS SHOWER OF CHARLATANS.

Reply from Labelproducts
DO NOT BUY FROM Label Products BV
I purchased from Label Products BV an ultraXtrend WiFi Repeater Booster which once setup and installed actually cut the speed of my broadband WiFi by over two thirds. When I contacted the company to try and effect refund, their initial response was to offer 30%. I rejected that and insisted on a full refund. They then countered with an offer of 50%. And they made a point of mentioning their "Refund Policy" so I countered with not only escalating the issue with Paypal, but also reporting the continued false advertising and sale of the faulty product with Australia's consumer protection organisation, the ACCC. Low and behold 100% refund was given. Do not buy anything from this company, they know their products under perform and yet they continue to advertise and sell them.

Reply from Labelproducts
Label Products BV - Scam Company
I wish I’d read the reviews before purchasing from Label Products BV
They are a scam, I purchased 3xTrue Form Back Correctors, the items couldn’t be put on, not worth the money spent, no back support let alone correction. Total scam company, I accepted their 20% offer, pursuing them for a total refund was unworkable and to many hurdles put in your way. This company is a total scam and I can’t believe PayPal allows them to continue to do business with them

Reply from Labelproducts
Avoid Label Products and ihealthpro.co
Anything under their clever advertising is not worth thetrouble you will have to go to to get a refund (normally because it's either flimsy, inoperative, non-functional or an evident scam. They are worldwide and flog the same rubbish via very expensive advertising. eventually they will get back to you and offer a $one-third refund and advising that you can keep their product. Their reputation is so bad that Paypal automatically refunds the purchase price within a day. However that leads you holding the bag for freight and GST etc. Their refund policy is that you will have to wear return freight, GST, restocking costs and handling fees. There are also other off-putting strictures such as "must be returned in original packaging and in original packed condition as received". They also disguise themselves under numerous different guises. My challenge was to eventually identify which of their outlets I had received the package from. Do yourself a favour and avoid these misleading advertisements that are spring up all over msnbc.com and elsewhere. Theey make their money by refunding, not having you return the junk, keeping the GST and running an overpriced freight-forwarding. Losing a third of what you paid (following Paypal's refund) is par for the course...

Reply from Labelproducts
I wish I could leave less than one…
I wish I could leave less than one star. I ordered a WIFI extender after seeing what now appears to have been a fake advert from a so called tech team. The website claimed delivery within three days, but it took over a week to arrive.
When it finally did, the product was clearly inferior to what had been advertised. I tried to cancel several times, but the provided email address bounced back every time.
After requesting a return, I was twice offered a partial refund to keep the item even though I made it clear I had already purchased a replacement elsewhere. I was then told I would have to pay the return shipping myself, plus a £5 handling fee and an additional £9.96 for the original delivery.
This company’s practices feel completely misleading. Please avoid them at all costs.
UPDATE: i received an email as promised stating that a full refund of £51.90 would be refunded on the return of the product to then only receive a refund of £33.95. STAY WELL CLEAR OF THIS COMPANY AS THEY ARE NOTHING BUT SCAM ARTISTS!

Reply from Labelproducts
Label Products Buyers Beware
I purchased a product through this company having been informed on the web site that the item I ordered will be posted from within Australia. Well that is not the case. And as soon as I asked for the order to be cancelled which was done the next day, money having been processed the day after that, they said on the third day that it can’t be done. Buyers beware as ethically this company leaves a lot to be desired. And of course they replied with a generic answer. However according to the reply I got from them the process was going to be a long winded one that could have been avoided if they were ethical. They just make it look like they are willing to help but the money they got is more important.

Reply from Labelproducts
It took far to long for the product to…
It took far to long for the product to reach me nearly 2 weeks , in the mean time i purchased another lock which arrived the next day , i am now sending various e-mails to get a fefund , feels like pushing an elephant uphill

Reply from Labelproducts
Fraudulent company
Fraudulent company. They changed my order from one packet of TeaTox tea at $28.00 to three for $81.28. When I tried to change this back to my original order or cancel, I was blocked. They are not trustworthy.

Reply from Labelproducts
Purchased a signal booster
Purchased a signal booster which took 2 weeks to arrive despite complaining after the first week. Apparently they said it had been dispatched but their courier only received it 3 days later. When I finally took receipt of the item the box had been previously opened. I had to pay £3.90 to return it. Despite asking for a full refund they decided to deduct £9 shipping and £5 handling costs.

Reply from Labelproducts
Cooljet cooling fan - don't buy from this company
Cooljet cooling fan - very inferior product, very expensive price - feel I've been completely conned have been asking to return it - still not received a return address from them after 3 days - will be handing this over to my credit card company in the hope they can help -

Reply from Labelproducts
I've contacted them on several…
I've contacted them on several occasions but I've had NO reply. Beginning to wish I never got involved with this company.

Reply from Labelproducts
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