I had an incredibly positive and productive experience with Anxhela from the Lace & Lush customer service team. I needed to replace my items due to sizing issues and it was dealt with quickly and ki... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered few sets to my wife and ofc i choose couple of wrong sizes.. Who man shouldnt..😅 Amazing customer service solved this size problem right away and sended new pairs of lingeries (in a ri... See more
Company replied
First time buying from this brand and delivery too a little to arrive to UK, however the lingerie is exactly as it looks like in the photos - stunning and high quality. Had an issue with part of... See more
The product is well made. As beautiful in person as in the pictures. Arrives beautifully packaged. The tracking is informative from shipment to doorstep. I contacted customer service about the order... See more
Company replied
Company details
Written by the company
Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!
Contact info
Netherlands
- laceandlush.com
4.0
Great
660 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really poor quality
Really poor quality — I’m very disappointed, as it doesn’t match the price at all.
I bought 5 sets and they don’t fit well on the body, are made of cheap synthetic material, and just look cheap — not something I will end up using.
It looks like something you can buy for 1/10 of the price on sites like Temu.
I’m very disappointed with my purchase and cannot recommend others to buy from here.
February 17, 2026
Unprompted review
Reply from Lace & Lush
Thank you for your feedback.
We are truly sorry to hear that the items did not meet your expectations and that you are disappointed with the quality and fit. This is certainly not the experience we want our customers to have.
We would also like to mention that we have not received any message from you through our customer service so far regarding these concerns. We genuinely encourage you to contact us directly and include clear photos of the items and the issues you described.
Once we receive your email and review the images, we will carefully assess the situation and do our best to offer a suitable solution.
Kind regards,
Lace & Lush
Advertisement
Perfect fit and service … excellent and…
Perfect fit and service … excellent and highly recommended
February 22, 2026
Unprompted review
God oplevelse
Good price, Quality product and delevery as promised.
February 17, 2026
Unprompted review
Poor quality garments cheap material…
Poor quality garments cheap material sizes are very small waited weeks and weeks and weeks for delivery don’t waste your money.
February 22, 2026
Unprompted review
Reply from Lace & Lush
Thank you for sharing your feedback.
We are sorry to hear that you were disappointed with the quality, sizing, and delivery time. This is certainly not the experience we aim to provide.
In order to better understand your concerns and work together towards a suitable solution, we reached out to you via Trustpilot requesting additional information about your order. Unfortunately, we have not received a response so far, which means we are currently unable to review the situation further.
We would genuinely appreciate the opportunity to look into this for you. Please feel free to reply to our previous message or contact us directly with your order details so we can assist you properly.
Kind regards,
Lace & Lush
I’m very happy with my purchase
I’m very happy with my purchase. The lingerie is beautiful, the quality is excellent, and the fit is perfect. The material feels comfortable and well-made, and everything looks exactly as described.
The ordering process was smooth and straightforward, and the delivery was fast and reliable. Everything went perfectly from start to finish.
I would definitely order again and highly recommend this company.
February 17, 2026
Unprompted review
Advertisement
Great quality for the price
Great quality for the price - was really expecting something a lot cheaper feeling but they fit nicely and feel good on
February 20, 2026
Unprompted review
Top quality lingerie
Wide selection of quality lingerie, easy web site to buy from, quick delivery and high quality product
February 20, 2026
Unprompted review
Quality doesn’t reflect pricing
So didn’t know they were based I china, so delivery was 1 week+, no worries there.
But seriously the quality felt really cheap, payed around 30-40$ a pice, feels like Temu 4-9$ items. And the funniest thing is it’s was ”on sale” previously 60-80$ 😂
Next time ill do my research before, actually thought the price tag would reflect the quality in some sort of way.
Any ways good luck everyone hope this helps you in your decision making
February 19, 2026
Unprompted review
Reply from Lace & Lush
Thank you for your feedback.
We’re sorry to hear that the items did not meet your expectations. We always strive to offer products that balance quality and price, and we understand that perceptions of value can differ from person to person.
In order to better understand your concerns and work together towards a suitable solution, we reached out to you via Trustpilot requesting additional information about your order. Unfortunately, we have not received a response so far. Without further details, we are unable to review the situation properly.
We would genuinely appreciate the opportunity to look into this for you. Please feel free to reply to our previous message or contact us directly with your order details so we can assist you further.
Kind regards,
Lace & Lush
As a husband was a bit hard to choose
As a husband was a bit hard to choose, not them fault,but for sure recommended.
February 19, 2026
Unprompted review
Advertisement
Astonishingly poor
We paid £80 for 3 sets, they took over 2 weeks to arrive and when they got here we were extremely disappointed with the quality. None of the bra’s fit properly and clasps were broken.
The quality in stitching is really poor. These are likely mass-produced sweat shop garments that will fool folks again and again.
You can see where the cuts are and where the materials are poorly aligned and stitched, likely super quickly and by hand.
Do not buy/shop here if you are looking for quality undergarments.
This whole experience was a sham from start to finish
February 16, 2026
Unprompted review
Reply from Lace & Lush
Thank you for sharing your feedback.
We are truly sorry to hear that this was your experience and that you are disappointed with the quality of the items received. This is certainly not the standard we aim to deliver.
However, we would like to mention that we have not received any email or message from you regarding these concerns. We always encourage customers to contact us directly so we can review the situation and offer an appropriate solution.
Could you please send us an email including clear photos of the reported damages and quality issues? Once we receive the images, we will carefully review them and provide a suitable solution as quickly as possible.
We look forward to resolving this for you.
Kind regards,
Lace & Lush
Nice, good quality and very sexy!
The lingerie sets are very nice and pretty good quality for the price. The sizing guide is accurate and I was pleasantly surprised at how well they fitted my body. The delivery was prompt and I’d definitely recommend these to anyone wanting to get something special and sexy!
February 18, 2026
Unprompted review
High quality product
Quality of the products that were perfect were very high end and feel great! Shipment came in ahead of scheduled date and company was great to deal with!
February 17, 2026
Unprompted review
Ordered 2 sets
Ordered 2 sets
The package case within the esitmated timeframe. Nice quality.
Want to return one of the sets since my girlfriend didnt like the look.
They are helpful with the return!
February 12, 2026
Unprompted review
Advertisement
First time ordering from this company
First time ordering from this company. Ordered the wrong size, have attempted to email customer service three different times with no response.
I was frustrated and finally got a hold of customer service by replying directly to my order email rather than a direct email to customer service.
Lace & Lush apologized and sent me another set of the size needed, and included a garment bag.
I orginally rated them 1/5, but have since increased it to a 4/5.
I would recommend they clarify how to contact their customer service team more clearly.
January 26, 2026
Unprompted review
Reply from Lace & Lush
Thank you for your feedback.
We are sorry to hear about your experience. However, we would like to inform you that, unfortunately, we have not received any emails from you so far.
To ensure your request reaches us correctly, we kindly advise you to use the official email address listed on our website or submit your request via the contact form. This way, we can properly receive your message and start the exchange process for you as soon as possible.
We look forward to assisting you.
Kind regards,
Lace & Lush
Fast delivery
February 12, 2026
Unprompted review
shipping was quick
shipping was quick. return issue was corrected immediately. Items fit great and are really good quality
January 7, 2026
Unprompted review
Advertisement
Chinese products
Beware all these products are from cheap Chinese websites and sold on at inflated prices. Poor fitting not at all custom made. Please don’t waste your money
February 14, 2026
Unprompted review
Reply from Lace & Lush
Thank you for sharing your feedback.
We’re sorry to read that this is your impression of our brand. In order to better understand your concerns and work together towards a suitable solution, we reached out to you via Trustpilot requesting additional information about your order. Unfortunately, we have not received a response so far.
Without further details, we are unable to review the situation properly. We would genuinely appreciate the opportunity to look into this for you and address any issues you may have experienced.
Please feel free to respond to our previous message or contact us directly with your order details so we can assist you further.
Kind regards,
Lace & Lush
Great quality and look!
The pieces look fantastic and are high quality. Shipping was fast and tracking was accurate. Will buy from again.
February 6, 2026
Unprompted review
I ordered on 22 January
I ordered on 22 January. Today is 13 February and I still don’t have my order.
No one contacted me to explain the delay. No proper updates. My emails were basically ignored.
And now your solution is that I should contact China Post myself? Seriously? You’re telling your customer to chase your courier in China, ask them to send it to a depot or different address, and if they can’t deliver it, it goes back to you?
That is absolutely ridiculous.
I paid you. Not China Post. It is NOT my job to manage your shipping problems. That’s what I paid for.
The tracking clearly shows the parcel is still in China in customs. It hasn’t even left the country. And instead of fixing it, you push the responsibility onto the customer.
This is terrible customer service. Completely unprofessional. I would strongly advise people to think twice before ordering from this company.
February 13, 2026
Unprompted review
Reply from Lace & Lush
Thank you for your review.
We completely understand your frustration and sincerely apologize for the delay. After checking your order, we can confirm that the parcel is currently being held by customs in Spain due to the fact that this is an international shipment. Unfortunately, customs procedures are handled by local authorities, and we do not have influence over the processing time or speed of clearance.
As mentioned in our email communication, we are actively trying to contact customs/the shipping partner to request a status update on your parcel. We are doing everything within our possibilities to obtain more information for you.
We kindly ask for a little more patience while the customs process is being completed. As soon as we receive any update, you will immediately be informed.
Kind regards,
Lace & Lush
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.