Lace & Lush Reviews 

654
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 393 reviews, reviewers had a great experience with this company. Customers frequently praise the products for being beautiful, high-quality, and exactly as depicted, often making them feel confident. Many also highlight the efficient and transparent delivery service, appreciating timely updates. The customer service team receives consistent acclaim for being exceptionally helpful, quick, and accommodating, particularly with sizing concerns. However, some customers noted concerns about product quality, describing items as feeling cheap, made of synthetic material, or having poor stitching. Others found sizing inconsistent, leading to items not fitting as expected. Additionally, some reviewers experienced significant delivery issues, including long waits or packages being returned, and reported unhelpful customer support regarding these shipping problems.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the gorgeous designs, good quality, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the good quality of products,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping and... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction and a willingness to reorder due... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, quick, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Recently ordered a set and curious as to if anyone could give some insight on their shipping experience with these guys? I am aware of the overseas shipping as well as the estimated shipping date, can... See more

Rated 5 out of 5 stars

I had an incredibly positive and productive experience with Anxhela from the Lace & Lush customer service team. I needed to replace my items due to sizing issues and it was dealt with quickly and ki... See more

Company replied

Rated 5 out of 5 stars

First time buying from this brand and delivery too a little to arrive to UK, however the lingerie is exactly as it looks like in the photos - stunning and high quality. Had an issue with part of... See more

Rated 5 out of 5 stars

Ordered few sets to my wife and ofc i choose couple of wrong sizes.. Who man shouldnt..😅 Amazing customer service solved this size problem right away and sended new pairs of lingeries (in a ri... See more

Company replied


Company details

  1. Lingerie Store
  2. Clothing Store
  3. Underwear Store

Written by the company

Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!


Contact info

4.0

Great

TrustScore 4 out of 5

654 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(654)

426 reviews in the last 12 months

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Rated 1 out of 5 stars

Never order from this website

Never order from this website! No customer service and consideration. My order arrived a month later and the lingerie was too small for my wife. When i asked to exchange the sizes, they said no because they have a 30 days exchange policy. It was their fault and were not responsive at all nor they wanted to be flexible…. Very bad lingerie company.

Order : LL87026

December 20, 2025
Unprompted review
Lace & Lush logo

Reply from Lace & Lush

Thank you for your feedback.

We are sorry to hear that the items did not fit as expected. However, we would like to clarify our policy to avoid any misunderstanding.

Our 30-day return and exchange period starts from the moment the order is delivered, not from the order date. According to our records, your order (LL87026) was delivered on December 27. We received your request for an exchange on February 12, which is outside of the 30-day period.

Therefore, this is not related to the delivery time, as the return window only begins once the parcel has been received.

We always aim to treat all customers fairly and consistently, which is why we apply this policy to all orders as stated on our website.

Kind regards,
Lace & Lush

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Rated 5 out of 5 stars

flash sale find that totally paid off

I ordered the mila set during a flash sale and didn’t expect much. When it arrived the lace looked gorgeous and the fit was surprisingly good. Delivery took about three days and everything came neatly packed. I’m impressed.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, luxe feel with fast delivery

My palmer set feels a bit luxurious actually. The satin fabric is super smooth and sits nicely on the body. Delivery took about four days and tracking updates were clear. It definitely feels like something I’ll keep wearing.

February 25, 2026
Unprompted review
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Rated 1 out of 5 stars

If I could do negative 100 I would

If I could do negative 100 I would. Hands down the WORST company to deal with regarding shipping and delivery. My package was incorrectly delivered, this was provided to them via photos, they insisted that I sort this out with their delivery service to get a refund.Over 6 emails to and fo to them stating this was not only their delivery service fault but that they confirmed it was their fault.i had to keep supplying the SAME INFORMATION for them to provide either a refund or resend. Stupidity got them to resend the package again…didnt send the shipping details for over 2 weeks. Then when requested revived a link to shipping… THERE IS NO FRICEKN COURIER!!! been sitting at a wear house for 10 days, when requested to find said parcel… they said to contact the courier… seriously not worth it been waiting now four months

March 25, 2026
Unprompted review
Lace & Lush logo

Reply from Lace & Lush

Thank you for your feedback.

We are sorry to hear about your experience and understand your frustration. However, we would like to clarify a few important points.

Upon your request, we arranged a new shipment for you, and the new tracking details were provided shortly after. Once a parcel has been handed over to the courier, the delivery process and any delays at their facilities are unfortunately beyond our control.

For this reason, we advised you to contact the courier directly to schedule a suitable delivery moment. This is standard procedure, as only the courier can arrange or adjust delivery once the parcel is in their network.

We also noticed that contact was made with 17TRACK, which is a tracking platform and not the actual courier responsible for delivering your parcel. The tracking we provided clearly indicates the correct courier. Once you contact the correct delivery company, they will be able to assist you in scheduling the delivery.

We remain willing to assist where possible and kindly ask you to contact the correct courier to move this forward.

Kind regards,
Lace & Lush

Rated 5 out of 5 stars

I bought the lois set as a treat for…

I bought the lois set as a treat for myself and it turned out lovely. The lace feels delicate but still sturdy and the fit is flattering. Shipping took about four days and everything arrived without any issues. It honestly feels boutique level.

March 14, 2026
Unprompted review
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Rated 1 out of 5 stars

IMPOSSIBLE TO GET A REFUND AND RETURN

I have been trying for over a week to return an order and have sent several emails and got no response. The product took over 3 weeks to arrive. Don’t buy here.

March 16, 2026
Unprompted review
Lace & Lush logo

Reply from Lace & Lush

Thank you for your feedback.

We are sorry to hear about your experience and understand your frustration. However, we would like to mention that we have reached out to you via Trustpilot requesting additional information regarding your order so we can assist you with your return. Unfortunately, we have not received a response so far.

Without further details, we are unable to proceed with your request. We kindly invite you to reply to our previous message or contact us directly with your order information so we can help you as quickly as possible.

Kind regards,
Lace & Lush

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Rated 4 out of 5 stars

The lingerie pieces are very beautiful…

The lingerie pieces are very beautiful and elegant, especially the ones with the gold metal details, which make them look very sophisticated.

However, I found the sizing to run a bit small. I have breast implants, so I will order new pieces in a bigger size.

Two models I chose (Georgina Lingerie Set) are very pretty, but I also found the front part of the panties a bit too small, so they don’t fit as well on me. I believe this model, regardless of the size chosen, could have a wider front part of the panties, similar to the Valeria Lingerie Set, which fits better.

The red bodysuit I bought (Micha Bodysuit) arrived with a loose seam on one of the sides. It is very beautiful, but I would prefer it with perfect stitching, so I will be returning it.

Overall, I do recommend the brand and I will buy again, but in a bigger size.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful

Order arrived fast. Lingerie was beautiful and fit true to form. Boyfriend is very happy, will definitely purchase again!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing service. Received initial order and unfortunately a couple of the items didn’t fit as well as desired. Got in touch with support team and they rectified the issue and then some! Very satisfied

February 16, 2026
Unprompted review
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Rated 4 out of 5 stars

Structured comfort done right

I ordered the celeste bustier because I wanted something structured but comfy. The fit turned out amazing and it doesn’t feel restrictive at all. Shipping took about four days and the box was discreet. I’ll probably order again.

February 13, 2026
Unprompted review

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