Laced Reviews 17,107

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, with many items arriving quickly and even earlier than expected. People are consistently satisfied with the quality of the products received, noting that items are authentic, well-packaged, and in brand-new condition. The service is also highly regarded for its professionalism and good communication, keeping customers informed throughout the ordering and delivery process. However, some people experienced issues with their orders, including delays in receiving updates or products, and occasional problems related to product quality or verification. A few customers also mentioned dissatisfaction with the product itself, citing defects or receiving the wrong size.

What people talk about most

Product

Consumers find product authenticity and quality to be ambiguous. While some reviewers are very happy with... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising fast shipping and... See more

Quality

People report positive experiences with quality. Many customers are pleased with the authenticity and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as orders being sent to the... See more

Service

Customers had positive experiences with service. Many reviewers praised the amazing, professional, and... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered the new Jordan 4 black cats 2025. The original seller wasted my time in not sending the product but Laced put me to another seller to which my delivery came within 4-5 days. When putting me... See more

Rated 4 out of 5 stars

Really pleased with my Nike P6000 trainers. Been wanting them for ages. Great colour (pewter & grey) really comfy. Ordered a male size 7 and the fit is perfect. Good communication from laced re ord... See more

Rated 4 out of 5 stars

A really great pair of trainers- particularly good for the feet for tramping around in. It was a swifter service than I’ve previously had with Laced. However they were overpriced.

Rated 5 out of 5 stars

My trainers came fairly quickly, look new, and appear to be authentic – not sure about nike being on the back but jordan on the bottom though for 2025 gs – other than that the previous shoes I bought... See more


Company details

  1. Shoe Store
  2. Online Marketplace

About Laced

Written by the company

About Laced

Laced is an online marketplace for buying and selling the world's most coveted items. Unlike a retailer, stock levels on Laced are entirely dependent on whether or not there are users selling the item. Laced acts as the middleman between buyer and seller, offering a streamlined authentication process and timely delivery. To ensure each item is guaranteed authentic, Laced has a dedicated team of in-house authenticators that thoroughly check every item for authenticity and quality before it's delivered to the buyer.

Our Returns Policy

If you change your mind about your order, you’ll need to email help@laced.com with your order number and reason for returning, within 14 days. Our team will then get back to you within 1-2 working days (although we aim to reply to all queries within 24 hours) and arrange a returns label for your order. The cost of the return (£9) will be deducted from your refund.

Delivery Times

Our average delivery time is 6-12 working days. Once you’ve placed an order, we’ll update you regularly and let you know as soon as possible if we or the delivery company expect any delays.

Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

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Replied to 47% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to order

Easy to order, fast shipping. I had to return one item as it was too small which was easy to do, customer service was very helpful. Highly recommend and would use this company again

February 24, 2026
Rated 5 out of 5 stars

professional to a fault

Unbelievable service & professional to a fault.
This be my first (but mosdef won’t be my last) time using their services & i must say I’m absolutely impressed.
Website’s Ease of use, time to process & deliver the item was smoother than Sade’s vocals.
Package was received within 3 days.
These cats really don’t give any reason to have any negative thoughts/ feedback.
Keep up the great work!

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very quick

Very quick, laced never seem to disappoint. They are, quick with it no time wasted will be buying from again thank’s again laced

February 25, 2026
Rated 1 out of 5 stars

Terrible customer support I retuned a…

Terrible customer support I retuned a parcel on the 27th of November they refused to refund me due to Royal Mail loosing my parcel and even though I provided all proof of the return they refused to return my money and I had to make a dispute with my bank

November 27, 2025
Unprompted review
Rated 3 out of 5 stars

Delivery was a bit slow.

Delivery was a bit slow.. Especially as it was a birthday present it arrived after her birthday so it took a whole week to get here... Which I wasn't so pleased with as postage wasn't cheap... So I at least expect 48 royal mail... So was let down

February 10, 2026
Rated 3 out of 5 stars

I ordered the essentials fear of God…

I ordered the essentials fear of God hoodie, which came in great condition, thank you. However, the bag that it was inside was in very poor condition. It had many wrinkles and a few tears in it.

February 18, 2026

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