I ordered the new Jordan 4 black cats 2025. The original seller wasted my time in not sending the product but Laced put me to another seller to which my delivery came within 4-5 days. When putting me... See more
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About Laced
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About Laced
Laced is an online marketplace for buying and selling the world's most coveted items. Unlike a retailer, stock levels on Laced are entirely dependent on whether or not there are users selling the item. Laced acts as the middleman between buyer and seller, offering a streamlined authentication process and timely delivery. To ensure each item is guaranteed authentic, Laced has a dedicated team of in-house authenticators that thoroughly check every item for authenticity and quality before it's delivered to the buyer.Our Returns Policy
If you change your mind about your order, you’ll need to email help@laced.com with your order number and reason for returning, within 14 days. Our team will then get back to you within 1-2 working days (although we aim to reply to all queries within 24 hours) and arrange a returns label for your order. The cost of the return (£9) will be deducted from your refund.Delivery Times
Our average delivery time is 6-12 working days. Once you’ve placed an order, we’ll update you regularly and let you know as soon as possible if we or the delivery company expect any delays.Contact info
United Kingdom
- laced.com
Replied to 47% of negative reviews
Typically replies within 24 hours
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Easy to order
Easy to order, fast shipping. I had to return one item as it was too small which was easy to do, customer service was very helpful. Highly recommend and would use this company again
The item is as described I am very…
The item is as described I am very confident shopping at laced
Great customer service from Leziel
Great customer service from Leziel, quick & genuine responses.
professional to a fault
Unbelievable service & professional to a fault.
This be my first (but mosdef won’t be my last) time using their services & i must say I’m absolutely impressed.
Website’s Ease of use, time to process & deliver the item was smoother than Sade’s vocals.
Package was received within 3 days.
These cats really don’t give any reason to have any negative thoughts/ feedback.
Keep up the great work!
Excellent quality love the design of my…
Excellent quality love the design of my Jordan 4s white cements
Very quick
Very quick, laced never seem to disappoint. They are, quick with it no time wasted will be buying from again thank’s again laced
Amazing quality!!!
Terrible customer support I retuned a…
Terrible customer support I retuned a parcel on the 27th of November they refused to refund me due to Royal Mail loosing my parcel and even though I provided all proof of the return they refused to return my money and I had to make a dispute with my bank
Smooth transaction
Smooth transaction. I was updated on the status of my package till I received it. The item came in good condition
Delivery was a bit slow.
Delivery was a bit slow.. Especially as it was a birthday present it arrived after her birthday so it took a whole week to get here... Which I wasn't so pleased with as postage wasn't cheap... So I at least expect 48 royal mail... So was let down
I ordered the essentials fear of God…
I ordered the essentials fear of God hoodie, which came in great condition, thank you. However, the bag that it was inside was in very poor condition. It had many wrinkles and a few tears in it.
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