I ordered the new Jordan 4 black cats 2025. The original seller wasted my time in not sending the product but Laced put me to another seller to which my delivery came within 4-5 days. When putting me... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really pleased with my Nike P6000 trainers. Been wanting them for ages. Great colour (pewter & grey) really comfy. Ordered a male size 7 and the fit is perfect. Good communication from laced re ord... See more
A really great pair of trainers- particularly good for the feet for tramping around in. It was a swifter service than I’ve previously had with Laced. However they were overpriced.
My trainers came fairly quickly, look new, and appear to be authentic – not sure about nike being on the back but jordan on the bottom though for 2025 gs – other than that the previous shoes I bought... See more
Company details
About Laced
Written by the company
About Laced
Laced is an online marketplace for buying and selling the world's most coveted items. Unlike a retailer, stock levels on Laced are entirely dependent on whether or not there are users selling the item. Laced acts as the middleman between buyer and seller, offering a streamlined authentication process and timely delivery. To ensure each item is guaranteed authentic, Laced has a dedicated team of in-house authenticators that thoroughly check every item for authenticity and quality before it's delivered to the buyer.Our Returns Policy
If you change your mind about your order, you’ll need to email help@laced.com with your order number and reason for returning, within 14 days. Our team will then get back to you within 1-2 working days (although we aim to reply to all queries within 24 hours) and arrange a returns label for your order. The cost of the return (£9) will be deducted from your refund.Delivery Times
Our average delivery time is 6-12 working days. Once you’ve placed an order, we’ll update you regularly and let you know as soon as possible if we or the delivery company expect any delays.Contact info
United Kingdom
- laced.com
4.1
Great
17K reviews
Replied to 47% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a great experience!
Always a great experience!
Really good communication and always the real deal. My go to every time.
January 20, 2026
Great everything was good
January 13, 2026
Impressive
I was genuinely impressed by the pace , tone and support offered to me throughout . Leziel was an absolute gent .
January 23, 2026
Unprompted review
Company have zero customer service…
Company have zero customer service skills, quick to take money but refuse to refund or even offer exchange on item brought for Christmas as was couple of days over the 14 day return policy (even thou most companies extend this at Christmas). First and last time using this company.
January 23, 2026
Unprompted review
Quick response to order and up to date…
Quick response to order and up to date information on progress of the purchase!
January 14, 2026
Excellent experience
Great communication and quick turnaround… shoes were genuine and were delivered quickly
January 15, 2026
Love my Undefeated Jordan 4s
Post time and quality of product was good
Great to know the trainers were authenticated
January 14, 2026
Customer experience failure — avoidable lost sale
Very poor.
These shoes were a birthday present for a young teen. In this climate of living costs families (who usually are the ones buying these expensive trainers for their children) are pushed to ever higher costs. The size bought was a little too small so I returned them with photos and postal receipt. I needed UK 9 - which IS in stock but instead of sending on the 9 Or asking for the £20 difference (the size 9 is £20 more expensive than the 8 - to make more money —- of course) - they refunded me MINUS £9 for their shipping fee.
This is not a company that cares about customers - this is a company with zero business sense — that is happy to not sell a £140 pair of shoes but would prefer to 1) get £9 on refunds 2) turn a customer (with 4 teens) against shopping with them again 3) ensure said parent informs their network via word of mouth/parenting forums 4) lose £120 rather than enquire if the customer is happy to pay the difference (yes, I was). What I’m *not happy to do* is reorder and pay £140 alongside losing £9 - so effectively pay £150. I’ll just buy a different colour / pair in another shop.
I am really fed up with companies that treat customers as pointless. The lack
of business sense is baffling — they are paying a salary to a “customer” service agent - to Not sell a pair of shoes they have IN stock.
January 7, 2026
Essentials top and bottom arrived fast…
Essentials top and bottom arrived fast great service, true to size. Happy son
January 14, 2026
DO NOT SELL THIS COMPANY ITEMS
DO NOT SELL THIS COMPANY ITEMS!
I have sold a labubu set to them and never received any payments!!! watch out everybody
September 4, 2025
Unprompted review
Great Service
Found the ones I wanted, ordered them and was kept informed via email throughout. They arrived in good time, exactly as advertised and authenticated by Laced.
January 6, 2026
Complete disaster and no support at…
Complete disaster and no support at all. Order arrived almost month later and Uggs are needed winter season. Had to chase as my delivery has been stuck at one of the Royal Mail hubs and they wouldn’t even move their finger as dispatcher to liaise and support.
January 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.