Ladder Loans Reviews 307

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making them feel at ease and understood. Many highlight the exceptional customer service, noting that representatives are understanding, patient, and provide clear explanations. The overall service is described as excellent, with people appreciating the smooth onboarding process and the feeling of being guided and supported through their financial decisions. However, some people mentioned issues with contact, experiencing unprofessional behavior, information about loan options versus debt settlement that was perceived as unclear or inconsistent, and being asked for sensitive information over the phone. There were also instances where customers felt pressured or that their concerns were not adequately addressed, leading to frustration with the process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, with many recommending it and expressing gratitude for the... See more

User experience

Customers consistently note positive experiences with user experience, describing it as straightforward,... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers appreciating the option to receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything,... See more

Rated 5 out of 5 stars

Andrew helped me change my finances!! He did an awesome job!! He was so up beat, kind, and knowledgeable. He explained everything to help me understand what would be happening. He gave me exact instru... See more

Rated 5 out of 5 stars

I spoke with Michael Amezquita and he was super understanding, kind, informative, patient and helpful! If you are struggling financially, I would highly recommend you speak with him! I was so stressed... See more

Rated 5 out of 5 stars

It was an absolute pleasure to work with Jyoti. She was very knowledgeable with all of the information of the program. Any questions or concerns that I had were answered and explained with clarifica... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Ladder Loans are invitation-only installment loans for responsible people like you who are looking to pay off higher interest loans. These fast and hassle free loans are designed to save you interest and help you pay off your existing loans faster.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(307)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joey was so helpful!

Joey was so helpful!! He explained everything in such detail and made me feel so much better about my debt!! He helped me get a payment option that will help me so much!! Thank you so much Joey!!!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Dealt with Joti

Dealt with Joti. Great to deal with very knowledgeable and friendly. Easy to talk to knew all the answers to all my questions

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Formerly and supportive customer service

Had the pleasure of speaking with Andrew H about my loan options. Not only was he friendly and polite but Andrew answered all of my questions. He did a fantastic job explaining everything and made me feel comfortable making a financial decision.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Michael A is awesome!

Michael A is awesome!! That’s what I can say about this whole process.. It’s never easy making these kinds of decisions and for once I felt like someone understood and had zero judgement.. He was very professional and clear on explaining all the details, plus had patience with every question I thrown his way. Even the next day I had questions and he was right there. So I want to thank him and this company for helping me in this stressful time!!!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Michael is a very kind man

Michael is a very kind man. He had alot of patience with me. When I called I was feeling like I just wanted to give up. After talking to him I feel like a big burden has been lifted.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

This has been a wonderful experience

This has been a wonderful experience. I received clear uplifting, respectful help from Andrew. He made me feel very comfortable and assured that I was making the right decision by giving me facts and answering all of my questions clearly. Thank you so much.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

The Best !!!

Was a great experience from start to finish my representative was the best thank you Joti for really listening!!!!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Helpful

Andrew was so much help to me and really talk me through things.He also had a lot of patience,when it came to waiting on me to do the things he needed me to complete for him.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Andrew Harrington

Andrew reached out to me immediately and had the answers that I needed! He didn’t rush me into anything but always kept in touch until I was ready to join!

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Ask for Michael Amezquita! He truly cares!

I spoke with Michael Amezquita and he was super understanding, kind, informative, patient and helpful! If you are struggling financially, I would highly recommend you speak with him! I was so stressed and I got off the phone feeling so much better. He truly cares and wants to help and that really comes across when speaking with him. I highly recommend this service!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Andrew was the BEST!!

Andrew helped me change my finances!! He did an awesome job!! He was so up beat, kind, and knowledgeable. He explained everything to help me understand what would be happening. He gave me exact instructions on how to navigate this process!! OUTSTANDING service!!

October 23, 2025
Unprompted review

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