Ladder Loans Reviews 307

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making them feel at ease and understood. Many highlight the exceptional customer service, noting that representatives are understanding, patient, and provide clear explanations. The overall service is described as excellent, with people appreciating the smooth onboarding process and the feeling of being guided and supported through their financial decisions. However, some people mentioned issues with contact, experiencing unprofessional behavior, information about loan options versus debt settlement that was perceived as unclear or inconsistent, and being asked for sensitive information over the phone. There were also instances where customers felt pressured or that their concerns were not adequately addressed, leading to frustration with the process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, with many recommending it and expressing gratitude for the... See more

User experience

Customers consistently note positive experiences with user experience, describing it as straightforward,... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers appreciating the option to receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything,... See more

Rated 5 out of 5 stars

Andrew helped me change my finances!! He did an awesome job!! He was so up beat, kind, and knowledgeable. He explained everything to help me understand what would be happening. He gave me exact instru... See more

Rated 5 out of 5 stars

I spoke with Michael Amezquita and he was super understanding, kind, informative, patient and helpful! If you are struggling financially, I would highly recommend you speak with him! I was so stressed... See more

Rated 5 out of 5 stars

It was an absolute pleasure to work with Jyoti. She was very knowledgeable with all of the information of the program. Any questions or concerns that I had were answered and explained with clarifica... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Ladder Loans are invitation-only installment loans for responsible people like you who are looking to pay off higher interest loans. These fast and hassle free loans are designed to save you interest and help you pay off your existing loans faster.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(307)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Received pre-approved letter - SCAM

Received pre-approved letter. Called and was told I owe too much and need to use their partner company Beyond who will pay off my debts by negotiating with all the companies I owe. The downside is my credit cards are cancelled and credit destroyed in the process. False advertising from their initial offer letter. Avoid!

February 18, 2025
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 1 out of 5 stars

Scam

This company is a scam,they mail you that youve been pre approved for a consolidation loan they waste a hour of your time telling you they can't.
Get you a loan but try and lure you into a debt relief program that charges huge fees

January 31, 2025
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 2 out of 5 stars

Not loan company

This company will not give you any amount of loan . They will waste your time and then will guide you to put you in debt consolidation. Be careful

January 22, 2025
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 1 out of 5 stars

They’re not a lender

They’re not a lender, they’re brokers who share your info with actual lenders. Don’t fall for it.

December 6, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 1 out of 5 stars

This is NOT a loan company

This is NOT a loan company. Dont believe the fake BS reviews. This is a Debt Relief Program

December 2, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Super Easy

Super easy loan experience with Ladder Loans! The terms were clear, and the team was helpful every step of the way. No confusion or delays, just smooth service. Highly recommend for anyone needing quick funds!

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service!

The customer service at Ladder Loans exceeded my expectations, and made sure that I was totally and completely satisfied with their service! Thank you so much!

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Still sending unwanted mail

January 27, 2024, I kindly asked to be removed from their mailing list. Today, not even 11 months later, they are sending me more item in the mail. If I did not ask for your assistance and/or asked that you stop stending information why do you continue to do so? These companies like to reply that there is a third party company responsible for distribution, but it seems that companies like the Ladder are incompetent when it comes to managing their distribution. I asked kindly, please stop sending me information and no I do not want to discuss your products and services.

November 2, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Exceptional customer service!

I am so pleased with my entire experience! From speedy and reliable customer service, to the friendliness of every person I encountered along the way. I’m very thankful to have been involved with this company and have people genuinely care about my situation and help me through the entire process!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Hello! I just wanted to write a review saying how wonderful my experience with Ladder Loans has been. The customer service exceeded my expectations. Thank you again

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

Unethical Company

They use shady and unethical practices to gain customers

October 21, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

They get the job Done!

I needed a loan to catch up on bills between jobs after layoffs, and they got the job done! Easy process, low rates and manageable payments. I will definitely be using them again!

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I had such a great experience with Ladder Loans. They made a normally stressful process easy and stress free. I haven’t experienced customer service as quick and helpful as I did with this team! 10/10 recommend using Ladder Loans for all your loan needs!

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible. Company

These guys are absolute trash!!! I worked for them for 5 months and was their top producer. They have lost three of their top producers due to their poor management and THEY STEAL commissions from agents that work for them. Be VERY CAREFUL!!!!

October 4, 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

Ladder Loans is offended by this false and slanderous statement from this ex employee that was recently terminated. Our customers and employees are of utmost importance to us.

Rated 5 out of 5 stars

A+ Customer Service

Overall I had an excellent experience and the customer service was exceptional. The customer service I’ve had at similar companies in the past has been terrible and this was a breath of fresh air and I was very happy with this company.

September 16, 2024
Unprompted review

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