Games are slow, lost close to 1300.00 in 4 days with them. And im deleting the app from my phone. Seems like the games on there don't pay out much at all. And you win 10cent here and there. No massive... See more
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Cheats and liars is what they are refuse to accept government issued ID so they don't need to pay your winnings. DONT SPEND YOUR MONEY HERE. Over 2 month still trying to get my winnings why is my bank... See more
Company replied
Withdrew over £100 via cheque as this was the only option over two weeks ago, I'm still waiting for this cheque to arrive?? Spoke to someone last week who said to call back today if it hadn't arrived... See more
Joined site won over £930 and met wagering requirements but wouldn't allow me to withdraw so I rang them and the man on the phoned confirmed I met wagering requirements but wouldn't allow me to withdr... See more
Company replied
You should know
1.3
Bad
94 reviews
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AWFUL
Did what they said and called the "VIP" manager. Went through to same call centre as before.
Emailed the VIP address as they asked and they told me they would call me straight back. 9 and a half hours later, I get an email back from the same person I've been speaking to via the other email address. Still asking me to be patient even though there has been no update within the 24-72 hours I was originally given!
Funny how since I have posted these negative reviews, another five star review appears on this site!
The customer service is awful! They are holding on to my winnings due to a technical issue! It is not difficult to look at my gaming history and see I have already met wagering requirements!
If you use this site, I wouldn't recommend accepting any bonus from them. Far too much hassle.
UPDATE - Ladylucks - I have emailed that email address twice now! Are you suggesting that I am lying?!! Stop fobbing me off and give me my winnings. JOKE.
Nearly seven hours after sending yet another email to the email address they have referenced below, I am yet to receive an email or phonecall as they have promised several times!
May 17, 2016
Unprompted review
Reply from Ladylucks
Hi Susan;
You must have called when all the VIP team were off line and was diverted to the call centre. Please email vip@vipcasinomobile.co.uk with a contact number and we'll call you back right away.
Hi Susan. The VIP team have not had an email from you. If you could please email your full name, Address and registered Mobile number/email address and we will look into this for you right away along with a courtesy call back to assure you the VIP department now has your details. Please send to vip@vipcasinomobile.co.uk. Kind regards
Gone down hill
Gutted in the last hour I have spent £180 & won nothing! I have been with ladylucks for years and never experienced the losses I've had with them that I've had in the last few months! Something has definitely changed ie. Bonus rounds have gone from paying out a few hundred to around a few quid! Not just on 1 game but all of them esp the old ones, I really loved this site but as from tomorrow I am excluding myself! Word of advice don't waste your money!
March 25, 2016
Unprompted review
love the site
great games and customer service ! great vip manager always happy to help :) been really lucky a few times :))
March 22, 2016
Unprompted review
My gaming site
LadyLucks is the best site around always glad to help everyone is so easy to talk to if anything is unclear they are just a phone call away they always have time to listen and do what they can to help absolutely a wonderful site and the people and vip mangers are wonderful xx
March 22, 2016
Unprompted review
Ladylucks
Excellent casino. Sarah vip manager is amazing. Games are great
March 22, 2016
Unprompted review
Fantastic site
LadyLucks is one of the best Casino online . I have used a few sites but this one is far the best.
The customer enquiries is excellent they always try and help you out if your having trouble and give you good bonuses .
The games are really good i always play pots o plenty and I love that game would recommend this site to anyone
March 22, 2016
Unprompted review
Summary
I'd like to say what a great site this is,easy to use & prompt in every way,from depositing,withdrawals & marvellous customer support..with a wide variety of games to play.
March 22, 2016
Unprompted review
cant withdraw
Played through wagering requirements but won't let me withdraw winnings which are now in my cash account?? Phoned the 0333 number for customer service and they said I need to send a picture of my card to verify account. Find this highly unsafe and if they needed to verify card then surely it shouldn't let me pay deposits with it either?? Really unhappy with service received as no one getting back to me!
February 1, 2016
Unprompted review
Reply from Ladylucks
Hi;
This is a standard Anti Fraud measure, however I understand your concerns. Could you kindly get in contact with our VIP team on +447577950469? They will go through the process with you and provide any assurances that you may require.
Regards;
J.S.
Head of Marketing
No withdrawal
Joined site won over £930 and met wagering requirements but wouldn't allow me to withdraw so I rang them and the man on the phoned confirmed I met wagering requirements but wouldn't allow me to withdraw but changed it so the money I played and won with would then be transferred into my real money account, played through and won £315 withdrew it and emailed in my id so they could verify it, all went through and passed the verification process..was told my cheque would be sent out the next day..this was around 6 weeks ago..still waiting for the so called 'relevant department' to get back to the customer service team..just getting passed around. Terrible customer service!!
September 22, 2015
Unprompted review
Reply from Ladylucks
Hi;
Apologies for your poor experience. Could you kindly get in contact with our VIP team on +447577950469? I will ensure that this is resolved ASAP.
J.S.
Head of Marketing
love ladylucks
Like ladylucks.co.uk .be even better if there were no more errors on the site page ??
July 26, 2015
Unprompted review
just the best
Veu good altogether. My VIP Manager is always there sort things out for me.
April 15, 2015
Unprompted review
Something for everyone!
A brilliant, well laid out, easy to use website with everyone's favourite games!
March 18, 2015
Unprompted review
Absolutely amazing friendly site
Ladylucks is such a amazing site staff are very friendly and helpfull... The bonuses are well worth it... Not like other sites ladylucks is a loyal friendly site
March 16, 2015
Unprompted review
Customer services
Your customer service team are absolutely second to none , very professional , especially Sarah Quinan who rang me today to say if won a holiday to lanzarote, picked by herself still can't believe it thanks lady lucks xxxxx
January 19, 2015
Unprompted review
Perfect miss vip sarah xx
Ladylucks always surprises me there is something for everyone always good fair competitions and she always looks after her players yes sarah that's you your the best vip manager ever xxxx
December 1, 2014
Unprompted review
Fun site with helpful staff and genuine jackpots
Genuine site with brilliant jscjpits and rewards for playing. Helpful staff and immediate payouts of any winnings great games and spit prizes :))
November 17, 2014
Unprompted review
Want to get lucky try lady lucks
Hi you should try lady lucks,they have daily spins were you can win up to £500 ..it's fun so give it a try today xx
November 17, 2014
Unprompted review
Amazing week for me lol
Had a good win a few times this week & just been told I've won an iPad mini in there draw so that's me sorted for Christmas lol
November 15, 2014
Unprompted review
I rate ladylucks 5 star because they are :)
Gotta say ladylucks is the only online casino game I will play as I kno they will pay out when u win big or little amounts the hep I've received regarding my winnings is brilliant
November 15, 2014
Unprompted review
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