lafetravel.com Reviews 

878
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the affordable pricing and exceptionally helpful staff members who readily assist families with stressful last-minute travel arrangements. Travelers regularly note that the booking process and overall service are remarkably smooth, reliable, and designed to guarantee complete peace of mind. However, some people mentioned experiencing unexpected price increases that occurred shortly after successfully completing their initial online reservation. Furthermore, several reviewers were dissatisfied with unhelpful communication and very rude customer support representatives encountered during discussions. Others also expressed frustration regarding difficulties in reaching support and obtaining proper confirmation details immediately after payment.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that they consistently find very reasonable rates,... See more

Staff

Consumers find staff to be positive, professional, and very helpful during travel arrangements. Reviewers... See more

Service

Clients share deep satisfaction with the reliable and professional service provided. Reviewers frequently... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting efficient and organized... See more

Booking process

Reviewers express mixed feelings regarding the booking process. Many consumers praise the experience, stating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice people & everything went well. Very responsive 24/7, answered every question immediately!

Company replied

Rated 4 out of 5 stars

The service was good. I was given a fair price and was happy with the offer.

Company replied

Rated 4 out of 5 stars

Very nice and helpful. Answered any questions self or family had. Only thing I don’t like is we don’t get our tickets until the day before. Other then that worked well with us and got us really great... See more

Company replied


Company details

  1. Airline Ticket Agency
  2. Flights Search Site
  3. Travel Agency

Written by the company

Our commitment to our clients does not end once they have booked a trip. We continue to stay in touch with them during their journey, after they return, and even between trips. We focus on building lasting relationships with our clients rather than treating them as just another commission. We train our professionals to assist passengers with kindness and care, treating them like friends and valued members of the Lafe Travel family, rather than simply performing a duty.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

878 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(878)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On Sept 20 I was given excelent…

On Sept 20 I was given excelent attention to my request and Mr esteban solares gave me patients and understanding of the special items I wanted on my ticket. thank you.

September 20, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Mirella,
It was pleasure serving you and thank you so much for taking out time to write this excellent review.
We look forward to your next booking. Hurry Back!
Regards,
LafeTravel

Advertisement
Rated 5 out of 5 stars

Nathalia Gomez gave me excellent…

Nathalia Gomez gave me excellent service
Was verry patient with me

September 12, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Daniel,
It was pleasure serving you and thank you so much for taking out time to write this excellent review.
We look forward to your next booking. Hurry Back!
Regards,
LafeTravel

Rated 5 out of 5 stars

He was very profesionnal

He was very profesionnal. I Will recommend it. Thank you for the good job.

September 11, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Gisele,
It was pleasure serving you and thank you so much for taking out time to write this excellent review.
We look forward to your next booking. Hurry Back!
Regards,
LafeTravel

Rated 5 out of 5 stars

Juan Lopez

Juan Lopez , muchisimas gracias 🙏🏻 por su servicio y paciencia.eficiencia y calidad humana.🙏🏻

September 11, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hola Jessica,
Fue un placer servirle y muchas gracias por tomarse el tiempo para escribir esta excelente reseña.
Esperamos su próxima reserva. ¡Date prisa en volver!
Saludos
LafeTravel

Rated 1 out of 5 stars

Fake prices on webpage / Precios falsos en Pagina web

Colocan un precio de tickets en su web y en menos de 24 horas me llaman a decirme qu eel precio es el doble. No son serios, No recomiento comprar los tickets aqui.
They put a ticket price on their website and in less than 24 hours they call me to tell me that the price is double. They are not serious. I do not recommend buying tickets here.

September 4, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Pablo,
We have reviewed your booking and would like to inform that all the information and policies have been clearly mentioned on our emails shared with you and if passengers wont able to respond us back on time then that's an obvious scenario with time fares changes whether you check with us or directly with airline or any other platform. However, we still offerred the best available itinenary with you. We want to apologize for any bad experience you faced and pleasure would be ours if you would like to have another itinenary on which we can compensate you with extra discount plus a voucher. Please email us anytime and our sales manager will be in touch with you immediately.
Thank you and regards,
LafeTravel

Advertisement
Rated 2 out of 5 stars

I made a reservation for 4 round trip…

I made a reservation for 4 round trip tickets from Mexico City to Chicago por next month
Everything went innitialy smoothly and the charged me 24612.42 mexican pesos for the 4 round trip tickets.
But after 2 days of not receiving my e tickets and confirmation order I contacted them and they told me that for me to receve the tickets I had to pay an extra difference of 17290.63 mexican pesos making it a total of 41903.05 MEXICAN PESOS
Reluctantly I paid them through pay pal
They told me I would receive my tickets and confirmation number i about 6 hours time
I don´t knowe what to tjhink but I felt cheated
Miguel Foncerrada M.D
Mexico City

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely great

Absolutely great, Natalia Gomez was really helpful and pacient. I like how she pause check on all the data needed to book my flight to Mexico from Costa Rica.

Appreciate the assistance ans support and the constant assistance. I am definately recomming you all to my friends and family.

August 27, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Winston,
Thank you for your positive feedback and we are glad to know our travel consultants were able to meet your expectations.
We look forward to assisting you again.
Regards,
LafeTravel

Rated 5 out of 5 stars

Natalia was very helpful in assisting…

Natalia was very helpful in assisting me with the best deal for my trip. I appreciated it very much

August 18, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Petal,
It was pleasure serving you and we appreciate you taking out time to share your feedback and being so open with us. We look forward to your next booking. Hurry Back!
Regards,
LafeTravel

Rated 1 out of 5 stars

Scam, scam, scam alert

My aunt bought airfare to travel from NY to FL roundtrip for $170. lafetravel never sent a confirmation code neither e-tickets. One day before departure, my aunt confirmed that the tickets were never purchased and lafetravel now wants $600!!!

August 15, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Chris
Can you please provide your booking number ?
Thanks
Lafetravel Team

Advertisement
Rated 5 out of 5 stars

Very good customer service from Esteban

I had an excellent service from Esteban.
My only downside is the strating price on the website I went. I saw a price, then called, then the flights tickets couldn't be available for this price. I took the deal even if it was higher price. After explanation, I understood that the price was out of control of the agent... and it was depending on the airline company.
I still had a professional, very polite, cordial and helpful customer service.

August 8, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Dear Olivier ,
Thank you for your patience and understanding,We really Appreciate it .
Thank you for taking the time to share you positive experience with us.
Look forward to serve you even better next time .
Thank you
Lafetravel Team

Rated 1 out of 5 stars

Scammers in India

We paid 300$ per passenger for flights on the website. Next day we called them to get the tickets : an Indian guy (extension number 1001) answered the phone and told us those tickets were sold out... of course.

He said the cheapest alternative he found was 750$ per passenger, which we generously accepted even if this price was more than two times as expensive as what we signed for. This time, we specifically asked agent 1001 if the price was guaranteed, he verbally confirmed that it was guaranteed and that we should not worry and that he would handle everything (we asked the question three times and recorded the call as proof). He even made us sign a written contract with the pricing. The flight's price would establish whether we would book a more expensive hotel at our destination. Because of the written contract and his constant reassurance that the price was now confirmed, we trusted his word and booked an expensive hotel at our destination... What a mistake.

He called us 4 hours later, came up with an idiotic excuse that he did his 'level best' to get us the flights, but ended up failing doing so. The new price was now 800$ per passenger. We still accepted the offer, because at this point we already booked the hotel so we didnt have a choice to go through. We went through the same process again : verbal acknowledgement that the price is now final, written contract with the increased price (again, we recorded the phone call because we didnt trust the guy at this point).

He called us 4 hours later and guess what? He did his so called 'level best' and the price was now 1050$ per passenger...

Prices on other trustworthy flight websites were around 900 to 1000$ and his 'level best' was to come up with a more expensive offer after wasting our whole day.

Not only this guy wasted our time, our money, but on top of that he was extremely rude when we ended up refusing his ridiculous last offer. He was telling us that it's impossible that we found a better deal... What a clown. He kept on trying to get our money and spam called us, we had to block the phone number.

If you're unsure about going through with LafeTravel : do not, you will get scammed, lose a lot of money and a lot of time. Lessons learned. I would gladly pay more with a trustworthy booking agency.

By the way, I'm pretty confident all those positive reviews are fake, so don't get fooled and spend your money elsewhere.

August 6, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST THIS COMPANY ITS A SCAM

DO NOT TRUST THIS COMPANY. ITS A COMPLETE SCAM. You are WAAAY better off booking from trusted websites. These guys will try to hook you with cheap prices then tell you that other people already booked the given cheap price so they have to find other flights (even if you already paid for the cheaper price).

Once you paid, they will send you an email with a pseudo-confirmation stating that the prices are not guaranteed until you receive the official e-tickets. Let me make it easy for you : the prices you paid for are completely made up and you will NEVER get your tickets. Their business model is lying to customers to get them hooked.

They will then increase the prices continuously while always coming up with lame excuses until you're above average market price. Conclusion : you wasted your time and money.

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience, because I bought a ticket in a price and after 48 hours, I don't received the booking, and ask in many times for email and WhatsApp, customer service call me and said the price is no possible, is 100% more expensive. I don't recommended this company.

August 6, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

They were really helpful and sorted out…

They were really helpful and sorted out my problem in couple of minutes.

June 25, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Dear camila ,
Thank you for your kind words :), it motivates us to do better .
We appreciate your business and would love for you to visit us again soon.
Regards
LafeTravel Team

Advertisement
Rated 5 out of 5 stars

The experience was great

The experience was great, really good service.

June 19, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Dear Carla ,
Thank you for your kind Feedback ,We truly value your business.
Look forward to serve you again :)
Best
Lafetravel Team

Rated 5 out of 5 stars

Esteban was really patient and…

Esteban was really patient and helpfull. He took the time to find the best option for me. Thank you

May 24, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Edi,
Thank you for your time to write such an amazing review and appreciate our agent. We hope to assist you with same level of excellence in future too.
Regards,
Lafe Travel

Rated 5 out of 5 stars

good customer service

Good experience

May 23, 2024
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Michelle,
We are happy to know you liked our services and would be happy to continue the same efforts for any of your future bookings.
Regards,
Lafe Travel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look