Lagan Homes England Reviews 60

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach throughout the home-buying process. Many highlight the ease and efficiency of the service, noting that the team goes above and beyond to ensure a smooth and stress-free experience. The quality of the homes is frequently described as excellent, with a high standard of finish and construction. However, some customers experienced issues with the completion of their homes, including cleanliness upon moving in and unaddressed external features like roads. A few people were also dissatisfied with the initial viewing experience, finding it less welcoming compared to other developers. Additionally, there were instances where the final product differed from what was initially presented, such as garage configurations or landscaping elements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the sales advisors and site... See more

Service

People report positive experiences with service. Customers are very happy with the process, from the first... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of the homes,... See more

Location

Clients share ambiguous opinions on location. Many customers express satisfaction with their new homes in... See more

Product

Consumers have mixed feelings about the product. Many reviewers express satisfaction, praising the... See more

Based on these reviews

Rated 5 out of 5 stars

Me and my sister moved into our home one week ago, Louise was great. We were first time buyers and she made the whole process of buying our house so easy for us, keeping us updated every step of the w... See more

Company replied

Rated 5 out of 5 stars

We have reserved the Wedderburn plot in Ravenshead, and have been extremely impressed with how Sam and the team have helped us in this process from the very beginning. Whenever I call to arrange a vi... See more

Company replied

Rated 5 out of 5 stars

I’ve recently purchased my first home through Lagan Homes and couldn’t be happier with the process! From start to finish I was looked after and had a quick move in date, site manager Jason has been... See more

Company replied

Rated 5 out of 5 stars

We love our new home thank you Lagan homes. Ollie was fantastic from start to finish and can not thank him enough, kept us up to date with everything happening and was always quick with responding... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Lagan Homes England is part of the Lagan Homes Group with three regions across the UK and Ireland. As a family run homebuilder, we pride ourselves on being innovative and sympathetic to the areas we build in, whilst transforming creative designs into practical and stylish homes. This is reinforced by our commitment to design-led projects and receiving a number of prestigious awards, maintaining our focus on delivering complete customer satisfaction. Creating homes designed for all lifestyles for over 40-years.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

60 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I moved into my new home a few weeks…

I moved into my new home a few weeks ago and I ve had a great experience with Lagan. Louise and David in sales were both brilliant and the site manager Jason is excellent, always on hand to help and goes above and beyond!

March 9, 2026
Unprompted review
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Reply from Lagan Homes England

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’ve had such a positive experience moving into your new home.

It’s great to know that Louise and David in our sales team made the process smooth and enjoyable for you, and we’ll be sure to pass along your kind words to them. We’re especially pleased to hear that Jason has been so helpful and supportive on site—he’ll be thrilled to know his efforts are appreciated.

We hope you’re settling in well and enjoying your new home. If there’s ever anything you need, please don’t hesitate to get in touch.

Wishing you many happy years ahead in your new home!

Rated 5 out of 5 stars

Professional and friendly. Do not listen to negative reviews

We recently purchased our home in Brackley in September 2025. Honestly could not recommend them more. Ollie was an absolute superstar from start to finish, he could not have been friendlier or more accommodating. Did everything possible to help us secure our purchase, helped with our interior choices by giving honest advice and opinions (when asked for!) We have moved with our newborn, and they made the whole process such a lovely experience. Since moving in we have been so looked after, site manager Jeff has checked on us quite a few times to ask if there’s anything we need, snagging has been sorted within a week. We had an issue with our dishwasher not draining properly and it was fixed the next day. Very professional, very friendly and excellent quality home, haven’t even needed a lot of snagging. Do not listen to negative reviews! Would give them 10 stars if we could, thank you for our dream home.

September 25, 2025
Unprompted review
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Reply from Lagan Homes England

Thank you so much for taking the time to leave such a wonderful review. We’re absolutely delighted to hear about your experience and that you’re enjoying your new home in Brackley—especially at such a special time for your family. Congratulations on your move and your newborn!

It’s fantastic to hear that Ollie was able to support you so well throughout your journey, and we’ll be sure to pass along your kind words to him. We’re also really pleased that Jeff and the wider team have continued to look after you since moving in—providing prompt support and making sure everything is running smoothly is exactly what we aim for.

Knowing that you felt supported every step of the way, from choosing your home to settling in, truly means a lot to us. Thank you again for your trust and recommendation—it’s wonderful to hear you’re so happy in your new home.

Wishing you and your family many happy years ahead!

Rated 5 out of 5 stars

First home

I’ve recently purchased my first home through Lagan Homes and couldn’t be happier with the process! From start to finish I was looked after and had a quick move in date, site manager Jason has been brilliant throughout and always around should any issues of popped up.

Great process & a great team to go with it!!

March 25, 2026
Unprompted review
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Reply from Lagan Homes England

Thank you so much for your wonderful review and for choosing Lagan Homes for your first home—what an exciting milestone!

We’re delighted to hear that you had such a positive experience from start to finish, and that the process felt smooth and well-supported throughout. It’s especially great to know that Jason made such a strong impression—he’ll be thrilled to hear your kind words.

Wishing you many happy years in your new home, and if there’s ever anything you need, we’re always here to help.

All the best,
The Lagan Homes Team

Rated 5 out of 5 stars

Lagan homes have been the best builders…

Lagan homes have been the best builders we have ever bought from. We have had 6 new builds with 5 builders including Lagan. Barry and Joe the site mangers have always gone above and beyond what would be classified as their job. Sales staff was great to with giving us as much time to make choices and offer suggestions.

June 16, 2025
Unprompted review
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Reply from Lagan Homes England

Thank you so much for your kind words and for taking the time to share your experience. It means a lot, especially coming from someone who has purchased multiple new-build homes over the years.

We’re delighted to hear that Barry and Joe made such a positive impact during your journey. Our site teams work incredibly hard to support homeowners, and it’s great to know their efforts went above and beyond your expectations. We’ll be sure to pass your feedback on to them.

It’s also wonderful to hear that our sales team were able to give you the time and guidance needed when making your choices — building a new home should be an enjoyable and supported experience.

Thank you again for choosing Lagan Homes, and we hope you create many happy memories in your new home.

Rated 5 out of 5 stars

Sam is amazing

Purchasing a new build house at Ravenshead reach at Ravenshead Nottinghamshire NG15. The sales advisor Sam has been amazing , in fact if it wasn’t for Sam we would not be buying the house . Sam goes out of her way and above and beyond her duties to ensure everything is done right and to meet your expectations. Thanks Sam , Lagan homes should consult you on more as you clearly know your job and customer services so well . Julian & Jo

March 15, 2026
Unprompted review
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Reply from Lagan Homes England

Thank you for your fantastic review and congratulations on purchasing your new home at Ravenswood Reach.

We’re delighted to hear how positive your experience has been and that Sam has made such a difference throughout your journey. Providing helpful guidance and excellent customer service is something we take great pride in, so it’s wonderful to know that Sam has gone above and beyond to support you and ensure everything has gone smoothly.

We’ll be sure to pass your kind words on to her — she’ll be thrilled to hear how much her support has meant to you.

Thank you again for taking the time to share your feedback, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

Plot purchase

I’ve recently reserved a plot on the Ravenswood Reach development and just wanted to say how helpful and knowledgeable Sam in the Sales office has been. She has kept me informed of progress and answers any queries promptly and efficiently. She strikes a good balance between being a friendly face yet professional at the same time. Thank you.

March 15, 2026
Unprompted review
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Reply from Lagan Homes England

Thank you for your wonderful review and congratulations on reserving your new home at Ravenswood Reach.

We’re delighted to hear that Sam has been so helpful and knowledgeable throughout your experience so far. Keeping our customers informed and supported during the reservation process is really important to us, so it’s great to know Sam has been able to answer your queries promptly while maintaining that perfect balance of friendliness and professionalism.

We’ll be sure to pass on your kind feedback to her. Thank you again for taking the time to share your experience, and we look forward to supporting you throughout the rest of your journey in your new home.

Rated 5 out of 5 stars

THANK YOU!

We love our new home thank you Lagan homes.
Ollie was fantastic from start to finish and can not thank him enough, kept us up to date with everything happening and was always quick with responding to any questions.
Even now after moving in always friendly and there if needed.
Jeff the site manager has been amazing nothing ever a problem and always there to help.
Thank you all very much.

March 15, 2026
Unprompted review
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Reply from Lagan Homes England

Thank you for your lovely review and for taking the time to share your experience.

We’re delighted to hear that you love your new home and that your journey with us has been such a positive one. It’s wonderful to know that Ollie provided fantastic support from start to finish, keeping you informed throughout the process and always being available to answer your questions. We’ll be sure to pass on your kind words to him.

We’re also pleased to hear that Jeff has been so helpful on site and that nothing has ever been too much trouble. Our team works hard to make the whole experience as smooth and enjoyable as possible, so it’s great to know this has been reflected in your journey.

Thank you again for your kind feedback, and we wish you many happy years in your new home.

Rated 5 out of 5 stars

This is our first time buying a new…

This is our first time buying a new build after been put of by some of the larger developers, all of our doubts went away quickly after our first meeting with Ollie, He was fantastic and put us at ease almost immediately, his knowledge and guidance left us in no doubt that Lagan was the right fit for us. We love our new home and have had a great experience throughout the process.

The quality of the build is great and any snags were solved almost instantly by Jeff and his team

Even now 5 months after completion if we see any of the team they will stop and ask if everything is ok and more importantly how are we

A special shout out to Ollie as without him we would not be in our beautiful new home, Ollie kept us up to date with weekly calls / meetings
And if we need to pop down and take measurements would always find time in his busy schedule to fit us in

Thank you to all involved

March 14, 2026
Unprompted review
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Reply from Lagan Homes England

Thank you so much for your wonderful 5-star review! We’re delighted to hear that your first experience buying a new build has been such a positive one.

It’s fantastic to know that Ollie was able to put you at ease from the very first meeting and support you throughout the process with regular updates and guidance. We’ll be sure to pass on your kind words to him. We’re also pleased to hear that Jeff and the team were able to resolve any snags quickly and that the overall build quality has met your expectations.

Providing a supportive experience from the first meeting through to well after completion is something we strive for, so it’s great to hear that the team is still checking in and making sure everything is going well five months on.

Thank you again for taking the time to share your experience, and we hope you continue to enjoy many happy years in your beautiful new home!

Rated 5 out of 5 stars

Highly Recommend!

We absolutely love our new home and have had a really great experience throughout the whole process. The quality of the build is great, the standard specification is really high, and there were no hidden fees along the way.

Ollie from the sales team has been absolutely amazing from start to finish. He was always friendly, helpful and really patient with us, especially around the exchange process, which made everything feel a lot less stressful. Even now we have completed, I know Ollie would help with any questions we have. A real asset to the team.

Jeff, the site manager, has also been brilliant. He’s really approachable, takes pride in the build, and was always happy to listen to any feedback we had along the way. It was clear that our comments were taken on board during the build, which we really appreciated.

Overall we’re so happy with our new home and really grateful to the team for making it such a positive experience. We’d definitely recommend Lagan Homes for anyone considering a new build!

March 12, 2026
Unprompted review
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Reply from Lagan Homes England

Thank you so much for your fantastic review. We’re delighted to hear how much you love your new home and that you had such a positive experience throughout the entire journey.

It’s great to know that you’re happy with the build quality and the high standard specification, and that the process felt clear and straightforward with no unexpected surprises along the way.

We’re especially pleased to hear your kind words about Ollie. Providing friendly, supportive guidance throughout the buying process is so important, and it’s wonderful to know he helped make the exchange process feel less stressful and continues to be there if you need any support after moving in.

Thank you also for highlighting Jeff’s work on site. He takes great pride in the homes being built, so he’ll be really pleased to know that his approachability and attention to feedback made a difference during your build.

We truly appreciate your recommendation and your kind feedback about the team. We hope you enjoy many happy years in your new home.

Rated 5 out of 5 stars

This was my second purchase of a Lagan…

This was my second purchase of a Lagan Home. I was apprehensive at first as the second time I was purchasing on my own. I needn’t have worried Oliver the Sales Agent took me through it step by step. If I had a query he would answer promptly in detail and was very patient if I didn’t understand. On Moving in day I was close to tears, the front door was draped in ribbon, a basket of goodies and even 2 Screwdrivers! The house was finished to a good standard and was very clean. I am absolutely delighted with my new home.

June 1, 2025
Unprompted review
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Reply from Lagan Homes England

Thank you so much for taking the time to share your experience, and for choosing to purchase a Lagan home for the second time – that truly means a lot to us.

We completely understand that buying a home on your own can feel a little daunting, so we’re really pleased to hear that Oliver was able to guide you through the process step by step and provide the support and reassurance you needed along the way. His patience and clear communication are exactly what we aim to provide for every customer.

We’re also delighted that the small touches on moving day helped make the moment special for you. It’s wonderful to hear that you were happy with the finish of your home and that everything was presented to such a high standard.

Congratulations on your beautiful new home, and we wish you many happy years there.

Rated 5 out of 5 stars

Fantastic experience and a stress-free move!

We couldn't be happier with the service we received from start to finish. A huge thank you to Ollie, who was incredibly patient and kept us updated every step of the way. Having someone so professional to guide us through the process made a world of difference and ensured a smooth move into our beautiful new home.

The build quality is excellent, and we were also very impressed with Jeff, the site manager. He has been incredibly proactive since we moved in, sorting out the few minor snags we found immediately. It’s rare to find such a dedicated team, and we would highly recommend them to anyone looking for a stress-free experience!"

October 20, 2025
Unprompted review
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Reply from Lagan Homes England

Thank you so much for taking the time to share such a lovely review. We’re thrilled to hear that you had such a positive experience with us from start to finish.

It’s wonderful to know that Ollie’s patience, professionalism and regular updates helped make the journey smoother for you. Buying a new home is a big milestone, so we’re really pleased that he was able to guide you through the process and help make your move into your new home such a positive one.

We’re also delighted to hear your feedback about the build quality and the support you’ve received from Jeff. Ensuring any minor snags are dealt with quickly is very important to us, and Jeff will be pleased to know his proactive approach made such a good impression.

Thank you again for your kind words and for recommending us. We hope you enjoy many happy years in your beautiful new home.

Rated 5 out of 5 stars

St James View, Brackley

We were looking to upsize on our current home and we love the estate at St James View,Brackley, so we headed to the sales office to see what they had available.
From the moment I went into the sales office both Ollie and Leigh were so kind, showing me plots, giving me information and advice and even taking me around to see the plots.
We fell in love with a house and from there the journey has in my opinion been 5*.
We have been kept UpToDate with the progress, had meetings with Jeff the builder and chosen all our options for the extras with Leigh.
Ollie has been awesome, showing us around the house over the last few weeks, ensuring we know whats happening and generally just being reassuring.
We are super excited to move into our home and the sales team are a credit to the site.Thank you for making our journey so special.

February 2, 2026
Unprompted review
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Reply from Lagan Homes England

Thank you so much for your wonderful 5-star review! We’re delighted to hear how positive your experience has been at St James View in Brackley.

It’s fantastic to know that Ollie and Leigh made such a great impression from the moment you walked into the sales office, and that they were able to guide you through the available plots and help you find a home you truly love. We’re also pleased to hear that meeting Jeff and choosing your extras with Leigh has been an enjoyable part of the journey.

Building a new home is an exciting process, and we’re really glad that Ollie has been able to keep you updated, show you the progress on your home, and help make the experience reassuring and enjoyable along the way.

Thank you for your kind words about the team — they’ll be thrilled to hear your feedback. We’re so excited for you as you get closer to moving into your new home, and we wish you many happy years there.

Rated 1 out of 5 stars

Disappointing, look elsewhere for your dream home

Purchased from Lagan and completed June 2025. By February 26 the list of damage that was in the kitchen BEFORE completion has still not been attended to and they have now stopped replying to emails. They pressure you to complete paper copies of snagging lists (you’ll never see them again) so you have to take copies of EVERYTHING to prove what you wrote down. On completion our house was FILTHY! We had an apology, not the dream you hope for on moving day. Oh and still no road despite some of the houses being occupied for 18 months, so good luck with you car negotiating the kerbs and raised iron works on a daily basis. AVOID like the plague!!

Lagan have replied below. Unfortunately they do not reply to emails. They are just ignored. Please provide your best contact number on here and we can contact you! This week marks exactly a year since we viewed the completed property and pointed out the kitchen damage. A year later this is still not rectified. A YEAR!

February 7, 2026
Unprompted review
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Reply from Lagan Homes England

Thank you for taking the time to share your feedback. We are very sorry to read about your experience and to learn of the issues you’ve outlined following completion of your home in June 2025.

This is certainly not the standard of service or aftercare we aim to provide, and we understand how frustrating it must be to feel that outstanding items have not been addressed. We also regret to hear of your disappointment regarding the condition of the property at handover and the ongoing concerns about the roadworks.

We take all feedback seriously and would very much like the opportunity to review your case in detail and work towards a resolution. As we are unable to identify your specific property from this review, we kindly ask that you contact us directly so we can investigate the matters raised.

We welcome any further discussion and invite you to reach out to us directly with any questions or concerns at home.info@laganhomes.com
. Our team will ensure your concerns are reviewed promptly.

Please can you call 01295 201050 to discuss this further.

Many thanks,
The Lagan Homes Team

Rated 5 out of 5 stars

Excellent experience and wonderful team

We recently moved into a new house at Ravenswood Reach and wanted to share the excellent experience we’ve had.

From the first viewing, through all the organisation leading up to our move and even now after moving in, we’ve been extremely impressed with the service. Sam from the sales office has been wonderful. Always informative, very knowledgeable and great at keeping us updated while we were waiting to move in. She made us feel supported throughout, especially when we wanted to understand what was happening. She is friendly, welcoming and a real credit to the team. Thank you as well to Sharon, who helped us in the last few weeks prior to our move. Between them, they made what could have been an incredibly stressful time so much easier.

Not only has the buying process been a great experience, but we’ve also been very happy with the aftercare since moving in. Simon, one of the site managers, has been so proactive in helping us deal with snags. He has organised everything efficiently and the small issues we’ve had, have been fixed almost immediately.

We would recommend Lagan Homes to anyone considering buying a new property. Thank you again to the whole team for your support and for making the move into our new home such a smooth and positive experience 😃

December 19, 2025
Unprompted review
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Reply from Lagan Homes England

Thank you so much for taking the time to leave such a wonderful review — we’re absolutely delighted to hear about your positive experience at Ravenswood Reach.

It’s fantastic to know that Sam and Sharon were able to support you so well throughout the buying process and make what can often be a stressful time feel smooth and reassuring. We’ll be sure to pass on your kind words to them — they’ll be thrilled to hear how much their efforts meant to you.

We’re also really pleased that the site team have been able to take care of any snags quickly and efficiently. Providing great aftercare is just as important to us as the initial purchase, so it’s lovely to hear that this has met your expectations.

Thank you again for your recommendation and for choosing Lagan Homes. We hope you enjoy many happy years in your new home 😊

Rated 5 out of 5 stars

4 generations on one site!

Moved to the new Ratby site back in March of last year, my son also bought a property on the estate too! and now my grandson with his son buying too! sales/site/after service been excellent all the way through. 100% recommend.

January 21, 2026
Unprompted review
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Reply from Lagan Homes England

Hi Gary,

Thank you so much for taking the time to leave such a wonderful review! It’s incredibly rewarding to hear that not only you, but your son and grandson too, have all chosen to make their homes at our Ratby site – that really means a lot to us.

We’re delighted that you’ve had such a positive experience with our sales team, site team, and aftercare service, and we truly appreciate your 100% recommendation. Wishing all three generations many happy years in your new homes!

Kind regards,
The Lagan Homes England Team

Rated 1 out of 5 stars

Cancelled my reservation and not returned all fees

AVOID!!!
Lagan Homes cancelled my reservation and did not return all fees associated with the reservation process.
At the time, I was told that I would be able to reserve the same plot again shortly; however, after waiting around one year and repeatedly approaching the company to re-reserve the plot, the price was increased by £15,000. This resulted in a sudden and material increase in the asking price, meaning that the custom-build plot which was originally the cheapest became the most expensive, with no clear justification provided.
Because I relied on these assurances, my family missed multiple opportunities to purchase other properties during a period when market conditions were more favourable, and in total we waited approximately 18 months for this property.
During this time, the plot remained advertised on Lagan Homes’ website for over a year as “ready to reserve”, yet when I attempted to proceed with the reservation, I was not permitted to do so.
The Sales Director I dealt with was AR.
I subsequently raised a formal complaint, which was acknowledged but not substantively responded to, despite the company’s complaints procedure stating that a response should be issued within 20 working days; it has now been over four months with no communication.
As a result, I am now issuing a Small Claims Court claim to recover the money owed.
The complaint procedure was handled by SR and MW.
Edits: I had to remove the names of the sales director and complaints team due to privacy rules.

January 29, 2026
Unprompted review
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Reply from Lagan Homes England

Thank you for your feedback. We understand how frustrating this situation has been and regret that the experience did not meet your expectations.
We aim to communicate clearly and handle complaints in line with our procedures, and we are sorry that you feel this did not happen in this instance. As this matter is now the subject of a formal complaint, we are unable to discuss the specifics publicly.
Your comments have been shared with senior management, and we remain open to direct contact if appropriate.

Rated 5 out of 5 stars

Exceptional experience!

We are thrilled to announce that we have just completed the purchase of our stunning home in the St James View development in Brackley.

The quality of workmanship and finishing is exceptional, and the entire process has been remarkably smooth.
Although there was some pressure to finalise everything before Christmas; Jeff, Ollie and the rest of the team worked diligently to ensure we met that goal, and we are delighted to have reached this milestone.

In particular, we would like to extend our heartfelt thanks to our outstanding salesman, Ollie. His thoroughness and commitment to finding answers (if he didn’t already have them) made a significant difference, and he consistently went above and beyond to make our experience enjoyable. Ollie's knowledge and competence were invaluable, and we couldn't have asked for a more cheerful and supportive guide throughout this journey. Thank you, Ollie, for your exceptional service from start to finish.

We are eager to embark on our new life in Brackley and wholeheartedly recommend the Lagan team at Brackley to anyone looking for a new home.

Best wishes, from two very happy Christmassy customers! 🏠🎅🧑‍🎄

December 19, 2025
Unprompted review
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Reply from Lagan Homes England

Thank you so much for taking the time to share such a wonderful review. We are absolutely delighted to hear how happy you are with your new home at St James View and that the quality, finish, and overall journey met your expectations.

We appreciate you acknowledging the efforts of Jeff, Ollie, and the wider team—especially given the added pressure of completing before Christmas. It’s fantastic to know their dedication helped make the process smooth and enjoyable for you. Your kind words about Ollie’s professionalism, knowledge, and commitment will mean a great deal to him, and we’ll be sure to pass on your thanks.

We wish you every happiness as you begin this exciting new chapter in Brackley and hope you make many special memories in your new home. Thank you again for your recommendation and for being such lovely, festive customers! 🎄✨

Rated 1 out of 5 stars

Sent away before we could even view

Unbelievably rude! We had made an appointment to view the Brackley properties at 1 o’clock on a Saturday.

My husband and I were looking for a large retirement home (cash purchase) and my daughter and her family for a three or four bed (mortgage pre approved), so we were there potentially to buy 2 medium to large houses, if we liked what we saw.

We had not even got inside the door of the marketing suite when the man behind the desk said “what are all these people doing here? We can only have two people at a time“.

If this is the case then why was it not specified when the appointment was made (which would have saved us time and travel costs)?

It couldn’t have been more different to David Wilson Homes and Dorchester Living, whose properties we recently viewed - they were welcoming and eager to show us round, even without knowing we wanted 2 houses.

Needless to say we relieved Lagan of our unwelcome million-pound-plus purchasing intentions and will NEVER go anywhere near one of their developments again.

We will never know whether we would have liked what we saw because we didn’t even get that far. Quite extraordinary behaviour and deeply upsetting.

December 13, 2025
Unprompted review
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Reply from Lagan Homes England

Thank you for taking the time to share your experience, and we are sincerely sorry for the way you were treated during your visit to our Brackley development.

This is absolutely not the standard of service we expect to deliver, and we fully understand how upsetting and disappointing this must have been. We also apologise that any restrictions around appointment numbers were not clearly communicated in advance, which understandably added to your frustration.

Please be assured that your feedback has been taken very seriously. Your details have been passed to the adviser’s line manager, who will be in contact with you directly to address your concerns.

Once again, we are very sorry for your experience and for the poor impression this visit has left.

Rated 5 out of 5 stars

Ravenswood reach, Ravenshead, Nottingham

I do not usually write reviews but we have been so impressed with the service that we had from our sales negotiator Sam. From the first time we enquired about our purchasing our home to completion, she has been outstanding. She explained everything in such great detail and took her time to ensure that everything ran smoothly. We can not thank her enough. Buying a home is always stressful but she literally went above and beyond to help us through the process. A huge thank you goes out to Sam who is a huge credit to Lagan homes.

December 4, 2025
Unprompted review
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Reply from Lagan Homes England

Thank you so much for taking the time to share your experience! We are thrilled to hear how impressed you were with Sam and the outstanding support she provided throughout your home-buying journey. We pride ourselves on ensuring every step of the process is as smooth and clear as possible, and it’s wonderful to know that Sam went above and beyond to make that happen. Your kind words mean a lot, and we’ll be sure to pass on your thanks to her. Congratulations on your new home, and we wish you many happy memories in it!

Rated 5 out of 5 stars

Lagan Homes

We have recently moved into a Lagan Home in Willow Grove,Pickford Green. Being my first new build I can honestly say the experience was made easier by Louise and site manager, Jason. Both lovely and extremely helpful and will always do what they say they are going to do and put your needs first. Always on hand to answer any queries you may have - no matter how small or silly they might sound. The actual buying process was very smooth. Louise was there every step of the way and could be called on at anytime and made the whole process as stressfree as she could. Since moving in Jason has been lovely. Checking in.making sure everything is OK and that I'm happy with everything. Always visible so you know if you do need anything you can get to him straight away. He is very professional,very knowledgeable and an absolute pleasure to deal with. Overall lovely house and a great team. Highly recommend.

October 31, 2025
Unprompted review
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Reply from Lagan Homes England

Thank you so much for taking the time to share your wonderful review. We're delighted to hear that your first new-build experience has been such a positive one and that your new home at Willow Grove is everything you hoped for.

Louise and Jason will be thrilled to know how much their support meant to you throughout the process. We’re very proud of the care and dedication they bring to their roles, and it’s fantastic to hear that they helped make your journey smooth, stress-free, and enjoyable.

It’s great to know that you’re settling in well and that Jason’s ongoing support has continued to provide reassurance after moving in. Your kind words about the house and our team mean a great deal to us.

Thank you again for your recommendation. We wish you many happy years in your new home!

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