Laguna Motorcycles Reviews 

Dealing with Ryan over the last couple of days concerning KTM service history, glad to say very he was very helpful and is an asset to Laguna motorcycles.
Thanks
Tim.

Last week I popped over and saw a Triumph Sprint 1050 on the forecourt for sale. The bike is on their website and autotrader. This morning I called to arrange a test drive but was asked do I know what the weather was like as it was raining. I said I did but I wanted to take the ride in the afternoon. Having 20+ years riding/touring experience I was not daunted by the weather. I was then told the bike had not been through the workshops and it wasn’t declared safe to ride and ride come back later in the week.
Are you really selling bikes that have not been safety tested or is your salesman lying?

Great dealership with amazing customer service. Jim certainly goes the extra mile to help. I'm based 150+ miles away and as a distance buyer any request I made while looking to buy my triumph bonneville bobber black was sent through quickly and felt like nothing was too much trouble. I Highley recommend. I used laguna as they had the bike I wanted but I will stay because of the customer service.

I wanted to leave a quick review on these guys as I have viewed a bike with them recently and found them to be an absolute pleasure to deal with. I called up, the sales guy Mark was polite friendly and helpful with my questions on the bike. They took £100 to hold it for me and unfortunately when I went to see the bike it wasn't quite right for me. Mark gave me a few days to think about it, applied no pressure at all and when I decided it wasn't for me, he refunded me straight the way and wished me all the best in my bike search. It was the most pleasurable buying experience I have had with bike/car dealers - I just wished I could have repaid them by buying the bike!

My experience with Laguna has been ok, apart from I paid over 2k in repairs, and a month later I'm still waiting on m bike, they however got it running only to discover a fault code that they can't turn off, I need my bike to get to and from work, and as they've had it a month, I've been unable to work, affecting my finances and my mental health, I think KTM have questions to answer when ordering pars all apparently was ordered at the same time yet some wasn't sent until I started asking questions, which has added to the delay in getting my bike back,

Bought a second hand Triumph Tiger. Discussed over phone, sorted trade in, nightmare to find the showroom but probably my fault, nice blokes to deal with in difficult times with covid. Felt they were straight and decent.

Just purchased new tiger sport could not fault anything from initial contact to finally picking the bike up . John Whitehead made the experience an absolute pleasure friendly helpful informative nothing was too much trouble .

Can't praise this company enough.
I was let down on a bike on the day it was due to be delivered by another dealer. I called around a few dealers to try a find another and then remembered that many years back I purchased a Hayabusa from Laguna.
So I decided to give them a call at the Maidstone branch and spoke with Jonathan Whitehead.
4 days later.. My new bike is in the garage, everything was completely hassle free.
Buying a bike should be a pleasurable experience and Jonathan made it straight forward, negotiated a great deal and went the extra mile by arranging delivery on the day before Christmas Eve.
I would not hesitate to deal with Laguna again and highly recommend them.
Thanks Jonathan for all your help and amazing service, a true gent.

This is a fantastic company who have gone out of their way to help me. Can't recommend them enough and will definitely return to them in the future for any more purchases.
Keep up the god work

Excellent customer service and attention to detail. Very friendly staff. Big thanks to Andy, Henry, and Adam for their help.

Fantastic service! I bought a Ducati 1198S from Laguna 2 months ago and had mechanical problems with the clutch and gearbox and battery and a de. I live 100 miles from Ashford but the team there collected my bike in a van, replaced the clutch and battery and brought the bike back to me. it now runs like a dream and the V Twin sound is pure heaven! Big thanks To Bill in the tech team, Ryan for 2 trips up to me and Andy in the sales team - great bunch of guys and first rate service. Thoroughly recommend the sales and service team at Laguna Ashford. Big thanks Steve R.

Great service & very friendly staff. Immediately approached and pointed in the right direction when looking for a gift.

First class service. Efficient, competent and friendly.

Bought a used Triumph from Laguna Maidstone. Haven't bought a motorcycle from a dealer before so this experience was well above expectations. Lawrence was a pleasure to deal with and I'm very happy with the bike.

Mark Hall I spoke to on the phone about a bike I was interested in, due to work commitments and the location of Laguna Motorcycles it wasn't possible for me to view the bike beforehand, putting my full trust in Mark and buying the bike over the phone was a gamble but it was one that was worth making not only was the bike more than what he described he also got me a cost effective delivery to my home address some what 200 plus miles away, if there was more stars to give I would without hesitation Mark was a true gent and can only recommend him to anyone who is serious about buying a bike from Laguna.

Very happy! Thank you for the great service.

Excellent reception from Liga for giving me advice on which tyres to go for !! And a fast turn around from Brian in the workshop fitting my tyres !!

Popped down for the demo day! Had a great day being very well looked after by Liga, a friend had a issue with his bike and Brian kindly helped us out with it. Couldn’t fault either of them!
I popped into the clothing side and to say the staff where unsatisfactory. Everywhere else was absolutely fab but the clothing could use some improvement.

Brought an mt09 last week and it was a pleasure to deal with this dealership from start to finish! Many thank to Liga, Brian and mark

Fantastic service beyond expectations from Laguna Ashford - really the best
Paintwork polished to perfection and other work carried out faultlessly whilst I had a demo bike supplied
Highly recommended
Big thanks to Jim
Five stars all round