Product Failed Just After Warranty – Zero Support. Avoid!
My electric toothbrush stopped working just over a year after purchase. I reached out to the company about one month after the warranty expired, expecting at least some goodwill support.
Instead, they flat-out refused to help — no repair, no replacement — just an offer to buy a new one with a discount. That’s not support, that’s a sales trick.
A reliable company stands behind its products even slightly beyond warranty. This one clearly doesn’t. If something breaks right after warranty, you’re on your own.
Poor product quality, terrible service. I’ll never buy from them again, and I’ll make sure others know what to expect.
Reply from Laifen EU
Hi Bora,
We’re truly sorry to hear about your experience with our electric toothbrush and how disappointed you were with the support received. We absolutely understand how frustrating it must feel when a product stops working shortly after the warranty period.
We’ve already located your case and will have a dedicated member of our customer service team reach out to you directly to see what more we can do. While we do follow standard warranty terms, we value your feedback and believe in handling each situation with care and fairness.
Thank you for sharing your experience — it helps us reflect and improve both our products and our service.
Best regards,
Laifen Customer Support Team