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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the helpfulness, responsiveness, and clear communication from the staff. People also frequently commend the quality of the properties, noting their cleanliness, modern decor, and high standards. The convenient locations of the accommodations are also a significant positive, with many appreciating the ease of access to local attractions and amenities. Reviewers are particularly impressed with the detailed information provided before and during their stays, including digital guidebooks and timely updates, which contribute to a smooth and stress-free experience.

What people talk about most

Location

Reviewers consistently express satisfaction with the location of the properties. Customers frequently... See more

Staff

Consumers consistently find staff to be professional, attentive, and very helpful. Many reviewers praise the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent communication... See more

Quality

Clients share positive opinions on quality, frequently describing properties as modern, clean, and finished... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly this apartment is beautiful great attention to detail Even the pottery is lovey Kitchen is well equipped even salt pepper oil ect for cooking The apartment is spotless and clean... See more

Company replied

Rated 5 out of 5 stars

Excellent communication! Laik kept in touch from start to finish. Check in / check out details were sent promptly on our arrival day / final day. We were given contact details of who to call if we had... See more

Company replied

Rated 5 out of 5 stars

Great apartment, great location. Modern and clean. Very good communication from company. Would highly recommend. Parking permit for car off site but only a short walk away.

Rated 5 out of 5 stars

The team at Laik were excellent and very responsive to any questions. We had such a lovey few days in the Lakes and were very happy with the cottage which was comfortable for all the family and fini... See more

Company replied


Company details

  1. Vacation Home Rental Agency

Written by the company

An independent, locally owned holiday let management company in the Lake District, UK. Laik holiday let agency provides luxury holiday cottages in Bowness On Windermere, Ambleside, Hawkshead, Coniston and Grasmere. We help make and manage super-stylish holiday homes in some of our favourite spots in the Lake District. Local, flexible and friendly. We go that bit extra with our homes and our hospitality to make sure your stay in The Lakes turns out just perfect. Cosy apartments for couples, spacious houses for groups and families, quiet boltholes where you can finally finish writing that sci-fi romance novel. We’ve got a place for all sorts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The communication and service we…

The communication and service we recieved from laik was excellent.
Kept in touch and informed us at every step. Will defo use again.

February 18, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely words Ian. We’re delighted to hear you felt well looked after and kept informed throughout your stay.

It means a lot that you’d choose to stay with us again, and we’d be very happy to welcome you back.

Warm wishes,
Team Laik

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Rated 5 out of 5 stars

Team Laik


Hi Team Laik

The service from yourselves was excellent and provided all the information we required before during and after the holiday. I don't believe there was anything that we questioned that we couldn't find an answer for within the guide.

February 14, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you very much for your kind comments. We’re so pleased to hear you felt well looked after throughout your stay and that all the information provided was clear and helpful.

It’s great to know the guide covered everything you needed, that’s exactly what we aim for. We’d love to host you again in the future.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Laik - great communications and impeccable interiors

Laik were great from start to finish. I booked directly through their website and communication throughout was second to none. The interior design of Laik's properties is outstanding and sets them apart from anyone else.

February 14, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your fantastic review John. We’re really pleased you enjoyed booking directly with us and that our communication felt smooth and supportive throughout.

It means a lot to hear such kind words about our interiors.
We’d love to welcome you back again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Excellent communication

Excellent communication! Laik kept in touch from start to finish. Check in / check out details were sent promptly on our arrival day / final day. We were given contact details of who to call if we had any issues. An excellent, informative booklet about the property was provided. Would definitely book with Laik again.

February 16, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your kind review Joanne. We’re really pleased you found everything clear and well organised from arrival through to departure.

It’s lovely to know the guidebook and communication were helpful. We’d be delighted to host you again in the future.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Great communication

We received great communication from the company, telling us about attractions and things to do nearby, and of course the property. We received our pin for check in at a good time and had no problems finding our property through the emails providing directions.

February 14, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely feedback Alex. We’re delighted to hear the information about the property and local attractions was helpful, and that everything felt clear and easy to follow.

We’d be very happy to welcome you back again in the future.

Warm wishes,
Team Laik

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Rated 5 out of 5 stars

Great communication and very…

Great communication and very responsive. Loved the digital guidebook. Thankyou

February 16, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your kind words. We’re really pleased you found the communication prompt and helpful, and that you enjoyed using the digital guidebook.

We’d love to welcome you back again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Very proactive and supportive

Very proactive and supportive. Sent handy guide books in advance and great communication on how to get assistance if needed.

February 9, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely feedback. We’re really pleased you found the guidebook useful and felt supported throughout your stay.

We’d be delighted to welcome you back again.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Professional, efficient and friendly

Laik are a professional, efficient and friendly company to deal with. I am a regular customer of theirs and they offer consistently high standards of customer service.

February 13, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your continued support and such kind words. It truly means a lot to us that you return time and again.

We’re delighted to hear you’ve consistently experienced the level of service we strive to provide. We look forward to welcoming you back for many more stays Natalie.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Lovely interior

Lovely interior. Great views and super clean! Would highly recommend

February 10, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely review. We’re delighted you enjoyed the interiors, the views and found everything spotless for your stay.

We really appreciate your recommendation and would be thrilled to welcome you back again.

Warm wishes,
Team Laik

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Rated 5 out of 5 stars

Excellent Property and excellent service

We are regular visitors to the Lake District and this is the first time wd have used Laik. We we’re really impressed with the service we received, particularly the digital guidebook that was sent prior to our arrival and the amount of information we received. We also liked being notified we could get into the property early as this was extremely helpful. The property was gorgeous and very well equipped. The overall feeling is that you will get a very good standard with all Laik’s properties. We will definitely use Laik again and will recommend to others.

February 13, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your wonderful feedback Jill. We’re absolutely delighted to hear that your first stay with us made such a great impression.
It’s lovely to know the digital guidebook and pre-arrival information were helpful, and that the early check-in notification made things easier for you. We’re so pleased you enjoyed the property and found it beautifully presented and well equipped.

We truly appreciate your recommendation and would be thrilled to welcome you back again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Excellent service from Laik

Laik provided up to date information and kept regular contact with me during my stay. The apartment was very clean and well maintained

February 9, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your kind review Joanne.

It’s lovely to know you found the apartment clean and well cared for, that’s something we take great pride in. We’d be delighted to host you again in the future.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Super speedy responses to any queries

Super speedy responses to any queries! Within minutes of a WhatsApp message I sent with a question, I had a swift reply from Katherine.

February 7, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely feedback Fran. We’re delighted to hear you found our responses quick and helpful, and we’ll be sure to pass your kind words on to Katherine.

We’d love to welcome you back again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Good communications

Good communications, professional, friendly and included all the info we needed.

February 7, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your kind words Rebecca. We’re really pleased to hear you found our communication clear, friendly and helpful throughout your stay.

We’d be delighted to welcome you back again.

Warm wishes,
Team Laik

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Rated 5 out of 5 stars

Perfect Seamless Family Getaway

We stayed with Laik on a family holiday to Ambleside, and had the best experience. Their properties are modern, fully refurbished and immaculately clean. They contacted us prior to and during our visit to let us know the particulars - how to check in and out, how to use the heating, what activities there are nearby etc. They were always polite and responsive, and it led to a smooth and stress-free holiday. I would not hesitate to stay with Laik again.

February 5, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely feedback, we’re so pleased to hear your family getaway went so smoothly and that you felt well looked after throughout your stay. It’s wonderful to know the property and communication helped make everything stress free.

It’s always a pleasure hosting families, and we’d be delighted to welcome you back again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Team Laik made my stay seamless

Team Laik made my stay seamless, I didn’t have to think about anything - it was all done for me! Thank you

February 6, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your kind words, we’re really glad to hear everything felt seamless and taken care of. That’s exactly what we aim for. We’d love to welcome you back again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Amazing service from Laik

Amazing service from Laik! Everything was carefully thought out and accomadated my 2 year old with us too - many thanks to the laik team, can’t wait to stay again x

February 6, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely feedback, we’re really pleased to hear everything worked well for you and your little one. It’s always a pleasure hosting families, and we’d love to welcome you back again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Stayed for 3 nights

Stayed for 3 nights. Cottage was very clean and decor was adorable! Comes with all the amenities you would need while staying. Great communication from owners. Would stay again, strongly recommend!

February 2, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much, Colleen, we’re really glad you enjoyed your stay and loved the cottage and decor. It’s great to hear everything you needed was there and that communication felt smooth throughout. We’d be delighted to welcome you back again in the future.

Best wishes,
Team Laik

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Rated 5 out of 5 stars

Great communication from Laik

Great communication from Laik. Everything went smoothly and the guide you receive before arriving has some great information. Would definitely book with them again

January 28, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much, Laura. We’re really pleased to hear everything ran smoothly and that you found the pre-arrival guide helpful. We’d love to welcome you back again in the future.

Best wishes,
Team Laik

Rated 5 out of 5 stars

Great stay at Owd Peg’s Cottage Bowness

Location perfect, cottage very clean, great communication from the company Laik. Everything you need for your stay was there plus the use of a car park permit.
Some areas around the cottage look tired and are in need of updating but these were minor and did not spoil our stay.

January 23, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for taking the time to leave a review and for your kind comments about your stay at Owd Peg’s Cottage. We’re really pleased to hear you enjoyed the location, found the cottage clean, and felt well looked after by our team, that’s lovely to hear.

We also appreciate your honest feedback regarding some areas feeling a little tired. We’re pleased to share that the cottage has a new kitchen and bathroom scheduled to be fitted soon, which will hopefully make the space even more comfortable and enjoyable for future guests.

Thank you again for staying with us, and we’d love to welcome you back to the Lakes in the future.

Warm wishes,
Team Laik 💛

Rated 5 out of 5 stars

Very helpful in advance of our stay

Very helpful in advance of our stay. Clear instructions on how to access the property, where to park etc. Didn’t need to contact them for anything which I think shows how well organised everything was.

January 22, 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your lovely feedback. We’re really pleased to hear that everything felt clear and well organised ahead of your stay, and that the check-in and parking instructions were helpful.

It’s great to know you didn’t need to get in touch during your visit, that’s always a good sign we’ve done our job properly! We hope you had a wonderful time in the Lakes and would love to welcome you back again in the future.

Warm wishes,
Team Laik 💛

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