Lakeland Leather Reviews 

1,807
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the leather goods are crafted from exceptionally soft, premium materials and feature modern, stylish, and practical designs that suit everyday use perfectly across various occasions. People also heavily appreciate the remarkably fast delivery service, helpful staff members, and the careful, beautiful packaging provided during online orders. However, some customers also noted occasional issues with item sizing, fit, or unexpected product durability concerns. A few reviewers occasionally experienced minor challenges when specific purchased items did not quite match expectations, leading to necessary returns or unexpected sizing adjustments.

What people talk about most

Product

Customers report overall satisfaction and positive experiences with the product range. Many reviewers praise... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the leather items are... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the exceptional speed and prompt... See more

Order

Reviewers highlight positive aspects of ordering online, noting that the website is straightforward and the... See more

Service

Reviewers mention positive feedback about service, highlighting a brilliant and efficient experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Good description of product, easy to order and delivery on time. I did expect bag to be in a box rather than just thick brown paper which didn't seem much to protect the leather. My partner hasn't use... See more

Rated 5 out of 5 stars

Prompt delivery. Well packaged. Sadly the item had to be returned as it wasnt suitable- a note to others, I still use cash and bank notes - not Euros, didnt fit the wallet section. A shame as its a... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,807)

386 reviews in the last 12 months

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Rated 5 out of 5 stars

Leather bag

Had a quick delivery of my Lakeland bag and it arrived safely. The bag is exactly as described and I'm very happy with it.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality product and fast delivery

The website was very easy to navigate. I found what I wanted immediately. I bought a pair of slippers and I am delighted with them they are just as described by Lakeland Leather. They came very quickly.
Extremely pleased very good quality product.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

I put the skirt on ,placed hands in…

I put the skirt on ,placed hands in the pockets and the pocket tore to the top of the waist band.I had thrown away packaging as already tried it on and a good fit.
Very dissatisfied

January 18, 2026
Unprompted review
Lakeland Leather logo

Reply from Lakeland Leather

Hello,

Thank you for taking the time to contact us, I am sorry to hear you have had a problem with your skirt, this is not what we would expect at all. If you could contact our customer service team at online@lakelandleather.co.uk with the details and photograph of the problem they will be able to assist.
Many thanks

Lakeland Leather

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Rated 5 out of 5 stars

Just took delivery of one of the…

Just took delivery of one of the Aviator sheepskin jackets the Tigermoth the quality is absolutely amazing unreal it’s nappa soft leather and 100% sheepskin lined including the sleeves. I looked at lots of these types online but definitely decided to invest in this one because I’ve bought from this company before
Their customer service is absolutely spot on I’ve previously spoken to Georgina and Kate and nothing is to much trouble to them and they are a credit to the company this jacket will last a lifetime and keep me extremely warm in the cold winter months

January 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Navy 'Fairfield' padded jacket

I'm absolutely delighted with my lovely jacket. As always with Lakeland, the is quality is excellent. It fits beautifully and I couldn't be more pleased. It was delivered nicely packaged and on time.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Very pleased the quality and fit of the jacket. Delivery was quick and communication was on point.

January 6, 2026
Unprompted review
Rated 2 out of 5 stars

Poor Experience - security Tag still fitted and can't get feet in even though they are meant to be up to a size bigger

Arrived with security Tag still fitted (Lakeland leather didn't believe me so I had to send photo to prove it).

Despite my wife being unable to get her foot into the slipper (and they were meant to be up to 1 x size up than her normal 4/4.5) because the 'mouth' was not large enough, they still claimed that the slippers were to size and that she should 'bed them in.

They offered no alternative resolution, simply suggested a refund. I received a voucher for 10% of my next order (but you get that anyway on the site).

Were meant to be a christmas present, but its all been a bad experience - its now 12 January - so probably better to buy from a quality supplier who won't mess you about.

January 12, 2026
Unprompted review
Lakeland Leather logo

Reply from Lakeland Leather

Hello,

Thank you for taking the time to contact us, I am sorry to hear you have had a problem with your Slipper purchase; this is not what we would expect at all. Our team do ask for a photograph of the problem when it has been raised so that we can start the investigations straight away rather than wait to receive the item back, this ensures that there is not a longer wait for the customer and we can get things rectified quickly, it also means we can raise a prepaid label for you to send it back. Sadly we are unable to offer exchanges on our current system so a refund was issued and the 10% off voucher would ensure that if you repurchased the slippers in the larger size you would have a reduction in price from the original price paid.

Many thanks
Lakeland Leather

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Rated 5 out of 5 stars

Outstanding

Easy to order online.
Speed of delivery and exceptional quality of the bag.
The price is incredibly reasonable for such a good quality bag.

January 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great retail company

Great retail company, first experience and purchase, very impressed with service, delivery and beautiful leather jacket that is simply stunning and wonderfully made, the sale price was excellent and I couldn’t be happier, will be definitely buying from Lakeland Leather again, highly recommend!

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service

I have NOT received not my order.placed on the 31st of Dec 2025 I have had no. Notifications or updates. Not good service from a reputable company selling high end goods have had better service at primark !!

January 5, 2026
Unprompted review
Lakeland Leather logo

Reply from Lakeland Leather

Hello,

Thank you for taking your time to leave us your feedback, I am sorry to hear you had to wait to receive your order, I can see that your order was a click and collect from one of our stores so your feedback has been passed on to the store in question. Please accept my apologies regarding the confusion of the notification of the items arrival in store.

Many thanks
Lakeland Leather

Rated 5 out of 5 stars

Perfect for smaller bags.

Ordered easily from the website. The small wallet is perfect for my smaller bags but has lots of compartments for paper money coins cards, etc. It is lovely and soft, a beautiful colour and excellent quality and value.

January 9, 2026
Unprompted review

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