It has been a very easy process. Uploading documents is easy. Also, the loan officers are very responsive when asked a question.
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I have not once called in and had professional or curtesy service m. Furthermore each representative tells you something totally different than the other, and will switch up in the very same convers... See more
Your loan advisors were very helpful and guided me in the correct way to refinance my loan. They were always upfront and questioned if I had any I don’t know things I needed answered before they proce... See more
Company replied
The mortgage loan process was easy and seamless. Any question I may have has been answered quickly and honestly. I highly recommend Lakeview Home Servicing to those who want quick and proficient loa... See more
Company replied
Company details
- #12 of 12 best companies in Mortgage Broker
- #29 of 29 best companies in Mortgage Lender
About Lakeview Loan Servicing, LLC
Written by the company
At Lakeview, we’re proud to be the second-largest mortgage servicer in the nation1, helping millions of homeowners every day manage and make the most of their homeownership experience.
Whether you’re purchasing a new home, refinancing, accessing home equity, or exploring options to consolidate debt, Lakeview offers deep product expertise and flexible mortgage options designed to support your goals.
We believe managing your mortgage should be simple and transparent. Our intuitive online dashboard makes it easy to view your mortgage payments, monitor equity growth, explore savings opportunities, and access helpful homeownership resources—all in one place.
More than a mortgage servicer, Lakeview is part of a broader ecosystem dedicated to helping you protect, improve, and enjoy your home. Through our affiliate partner network, homeowners can access insurance and realty services, along with exclusive discounts on home improvement and other home-related needs.
1 As of 04/06/26, www.eMBS.com
Contact info
4425 Ponce de Leon Blvd, MS 5-251, Coral Gables, FL 33146, United States
- 1-855-294-8564
- lakeview.com
3.8
Great
28 reviews
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I appreciate your thoroughness in…
I appreciate your thoroughness in handling my account and communication.
April 16, 2026
Very Easy
It has been a very easy process. Uploading documents is easy. Also, the loan officers are very responsive when asked a question.
April 16, 2026
Everything was great with Lakeview Loan…
Everything was great with Lakeview Loan Servicing, They accurate and very responsive with any questions I had.
April 15, 2026
Ease of doing business with Lakeview
Ease of doing business with Lakeview. No problems to deal with. Carson is very easy to talk to and stays on top of our search for a new home.
April 9, 2026
Ease of selling my house and setting up…
Ease of selling my house and setting up a mortgage for the new house. My agents were helpful and friendly and answered my questions.
April 15, 2026
We decided to use a different loan…
We decided to use a different loan company moving forward with our next home purchase. We did initially want to use lakeview and completed an application but were incredibly unhappy with the customer service we received. That was the ultimate reason we decided to use another company.
April 3, 2026
If zero star review were a company
I have not once called in and had professional or curtesy service m. Furthermore each representative tells you something totally different than the other, and will switch up in the very same conversation. If you have a choice, go elsewhere because I didn’t, my mortgage started with one company and then shortly after I had the misfortune to be switched to Lakeview/Loancare.
The customer service is the least of the issues with this company. I would only recommend against working with them. Trust me, it’s not worth the headache or the money you’ll ultimately waste with them.
April 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Zero Stars
Zero Stars - Commits Fraud & Poor Customer Service
Long story short - I was required to purchase flood insurance 10/2024, it was confirmed my flood insurance was on file and everything was good to be escrowed. 11/2025 same story. Fast forward to 2/2026, my mortgage jumped $1100. When I called in they stated they purchased flood insurance for me at $3600 x $7200. After 2.5 nothing is being done to rectified the issue on Loancare side - I have gotten a bunch of "I have made notes and we will call you back". Loancare is in bed with FEMA and the insurance company that imposes 600% inflated rates, which is unlawful on so many levels. DO NOT DO BUSINESS WITH THEM OR ANY OF THEIR PARTNERS.
March 30, 2026
Unprompted review
Reply from Lakeview Loan Servicing, LLC
Thank you for your review. We’re sorry to hear about your challenging experience with the servicing of your loan by the subservicer. We’ll be in touch to help connect you with the respective servicer, but in the meantime, please feel free to contact us directly at 1-844-454-9333 or issueresolutions@lakeviewloanservicing.com. We look forward to connecting with you.
Horrible customer service.
Horrible customer service. I waited over 3 hours to get to an agent. That said, once I finally got to talk with someone, the agents were nice. Management needs to hire more people!!
March 19, 2026
Unprompted review
Reply from Lakeview Loan Servicing, LLC
Thank you for sharing your feedback. We take it seriously and would appreciate the opportunity to address your concerns. To do so, we need more information to identify your account. Please contact us directly at 1-844-454-9333 or issueresolutions@lakeviewloanservicing.com—we’re eager to assist with resolving your concerns.
The loan refinancing process is very…
The loan refinancing process is very complex - with even the role of the companies we are dealing with (like Lakeview) - not being very clear. While the people were polite and helpful - there is no enablement material to educate the customer on the whole loan process and the broader industry. Feels so cold and someone trying to pull a fast one.
February 1, 2026
Reply from Lakeview Loan Servicing, LLC
Thank you for reaching out about your recent home loan experience. We’re sorry to hear it didn’t meet expectations. We’re currently reviewing your account and are committed to resolving any issues as quickly as possible. We’ll be in touch, but in the meantime, please feel free to contact us directly at 1-844-454-9333 or issueresolutions@lakeviewloanservicing.com. Your feedback is valuable, and we’d appreciate the opportunity to turn your experience around.
Reply from Lakeview Loan Servicing, LLC
Thanks so much for the 5-star review! It truly means a lot to us, and we’re grateful for the opportunity to support you. If there’s anything else we can assist you with, please don’t hesitate to reach out.
The process was quick and easy
February 18, 2026
Reply from Lakeview Loan Servicing, LLC
Hi James, thank you for taking the time to share your 5-star review. We’re thrilled that you had a great experience with us and are committed to being your trusted partner in homeownership for years to come.
Your loan advisors were very helpful…
Your loan advisors were very helpful and guided me in the correct way to refinance my loan. They were always upfront and questioned if I had any I don’t know things I needed answered before they proceeded. I really appreciate the professionalism.
February 12, 2026
Reply from Lakeview Loan Servicing, LLC
Hi Anna, thank you for taking the time to share your 5-star review. We’re thrilled that you had a great experience with us and are committed to being your trusted partner in homeownership for years to come.
Our refinance went smoothly
Our refinance went smoothly. Everyone that we dealt with was professional, knowledgeable and friendly. If possible, I would use this mortgage company again.
February 9, 2026
Reply from Lakeview Loan Servicing, LLC
Thanks so much for the 5-star review! It truly means a lot to us, and we’re grateful for the opportunity to support you. If there’s anything else we can assist you with, please don’t hesitate to reach out.
You made the process effortless and…
You made the process effortless and answered any questions or concerns along the way.
February 10, 2026
Reply from Lakeview Loan Servicing, LLC
Thanks so much for the 5-star review! It truly means a lot to us, and we’re grateful for the opportunity to support you. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Reply from Lakeview Loan Servicing, LLC
Thank you for taking the time to share your 5-star review! Your kind words mean so much to us, and we’re grateful for the opportunity to support you. We’re committed to continuing to deliver an exceptional experience as your trusted partner in homeownership.
The mortgae loan process was easy and…
The mortgage loan process was easy and seamless. Any question I may have has been answered quickly and honestly. I highly recommend Lakeview Home Servicing to those who want quick and proficient loan services.
December 31, 2025
Reply from Lakeview Loan Servicing, LLC
Thank you so much for the fantastic review! We’re grateful for your feedback and feel privileged to be a part of your homeownership story. Our goal is to keep you as a customer for life.
Reply from Lakeview Loan Servicing, LLC
Thanks so much for the 5-star review - it truly means a lot to us, and we’re grateful for the opportunity to support you. If there’s anything else we can assist you with, please don’t hesitate to reach out.
we were able to re-finance and save…
we were able to re-finance and save alot of money, and it went well and quickly.
March 7, 2026
Reply from Lakeview Loan Servicing, LLC
Thanks so much for the 5-star review - it truly means a lot to us, and we’re grateful for the opportunity to support you. If there’s anything else we can assist you with, please don’t hesitate to reach out.
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