La Mansio Reviews 267

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product's quality, noting its solid build, beautiful leather, and thoughtful interior design that keeps everything organized. The versatility and functionality of the bags are frequently praised, with many appreciating how they adapt to different needs, from daily use to travel. Reviewers also highlight the excellent customer service, describing the team as helpful, kind, and professional in resolving inquiries and issues. However, some people were dissatisfied with the zippers, reporting that they broke, opened unexpectedly, or were difficult to use, making the bags unusable for their intended purpose. A few customers also experienced issues with order fulfillment and communication regarding shipping, as well as concerns about the quality of the leather not meeting expectations.

What people talk about most

Product

Users describe positive interactions with product, highlighting its high quality, elegant design, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the durability and craftsmanship of... See more

Customer service

Customers had positive experiences with customer service, often praising the team for being helpful,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the thoughtful design and functionality of... See more

Order

Reviewers mention positive feedback about order, with many customers praising the seamless process from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As part of the first group of backers I received one of the earliest La Mansio bag designs. Overall it was great but over time I faced some issues. I contacted them and they were attentive and respons... See more

Rated 4 out of 5 stars

The newest addition to my La Mansio collection is the Voyage Tote and I didn’t realize how handy a well-designed Tote could be. I used to carry the Grand everywhere and now I use the Laptop Case from... See more

Rated 4 out of 5 stars

I’ve used the Grand & Air for three months and it’s honestly the most functional bag I’ve owned. The interior is well thought out and everything has a place. It's a big step up from my previous bag wh... See more

Rated 5 out of 5 stars

Proud to have mum and daughter matching bags from La Mansio. We opted for one Grand which is the larger bag, plus an Air, being the smaller one. They both share the same design and the functionali... See more


Company details

  1. Bags and Luggage Store

Written by the company

The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.


Contact info

4.0

Great

TrustScore 4 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 55% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Perfect bag & great customer service

I ordered a La Mansio Grand bag back when it was on Kickstarter. I had been looking for ages for something that I could use as a backpack for daily use and work travel to save my back but that looked elegant and classy for meetings. This bag has the perfect interior, looks beautiful, and is able to expand for work travel (it's all I need for 1-2 nights away). I get constant compliments from other women on the bag. I also had one minor issue about 6 months after having the bag where one shoulder strap pad had some wear and tear issues. When I sent pictures to La Mansio (and honestly didn't expect much of a response) they were fast in responding to me and sending me brand new upgraded shoulder straps. I'm very impressed.

July 8, 2025
Unprompted review
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Rated 5 out of 5 stars

I love my bag!

I love my bag and my experience so far! I’ve had my bag and use it for daily use for approx 3 months. I have also had the opportunity to take it with me traveling the world. It will be going with me to Turkey next!

July 7, 2025
Unprompted review
Rated 2 out of 5 stars

Don't do it!!

I ordered this bag after talking with a friend who had been part of the first kickstart and gotten a larger bag.i loved the design ad versatility with the one she had. So I was excited to support the company and order the smaller bag for use at work. But I quickly discovered that it just wasn’t worth the hassle – and recognize thatThis is a bit of a scam. It’s positioned as a high-end Italian leather bag, but after waiting almost 8 months after placing my order – what showed up was not high-end leather - and the bags are coming from China.In addition, the zippers were subpar and broke about three months in. And all I carry is my wallet and some file folders so it’s not like the bag was Over stuffed. For the money that they charge you can get a much more versatile and beautiful bag that a higher level of quality.

November 25, 2024
Unprompted review
La Mansio logo

Reply from La Mansio

Dear CJ,

Thank you for taking the time to share your feedback and for choosing to support La Mansio. We truly appreciate every backer and customer who believes in our brand.

We’re proud of the design and craftsmanship behind our bags. Each piece is created using Italian hardware and is assembled with care by expert artisans in Asia. Our decision to work with this workshop was deliberate as they share our values of high-quality work and craftsmanship. This comes after crafting for a number of years in Europe and being able to compare like for like.

To us and many of our customers, the name of the country is less important than the quality of the goods crafted there.

That being said, we understand that product expectations can vary, and we respect your honest thoughts. While our customers are pleased with the balance of design, functionality, and material quality, we know it’s just as important to listen when things don’t land the way they should. Your feedback on the zipper, in particular, is noted and will be shared with our production team.

To be precise, the zippers for the current La Mansio bags were tested by internationally known companies SGS, as well as Bureau Veritas 1828 and it was able to withstand 180 lbs (over 80 kg) of lateral pulling force which is significantly stronger than one of the most renowned international brands.

Having said that, we live in a world where things don’t always work absolutely perfectly, so although we can’t guarantee perfection, we do guarantee that our team is here to help resolve any product-related issues that may arise.

We would have liked to be proactive in contacting you, however, unfortunately, we couldn’t identify your order. Therefore, I kindly ask you to contact us at hello@lamansio.com with photos or a short video, and someone from our customer care team will be ready to assist.

We stand by our commitment to thoughtful design, honest craftsmanship, and customer care, and we’ll always aim to find a solution when something goes off track. We look forward to hearing from you soon.

Rated 5 out of 5 stars

Expandable for overnight

My first overnight adventure since a spinal cord injury and the Grand Mansio bag expanded to fit my books and outfits perfectly. It hung it on the wheelchair in style.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

La Mansio experience

As a kickstarter backer i looked forward to the beautiful bag but there was a slight delay in the fulfillment of the reward. However all my email queries received a response on when i might expect it so I was reassured. The first grande bag they sent me looked great but it had a defect in the placement of the anchors for the shoulder straps which made carrying the bag as a backpack difficult. La mansio staff promptly responded to my email on this and they offered to replace my bag free of cost and to buy get an additional bag at a steeply discounted cost of $59. I didn't use the additional bag offer and I got my new perfect replacement a few weeks later. The customer service is friendly and prompt and helpful. The bag is sturdy,well made, functional and beautiful, I have received compliments on the bag many times.

May 26, 2025
Unprompted review
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Rated 2 out of 5 stars

Lacks quality. Broken strap link after 2 months.

I jumped on the Kickstart campaign of the Grand bag last year. I was really excited and patiently waited for it to ship out. After two months of use, one of the links for the strap broke. It would be an understatement to say I'm disappointed. My coach bags have never had this issue s and to pay over $400 for a strap to break after two months is unacceptable. I've reached out to them in multiple ways and over the past week and haven't heard back at all.
After revithe broken link I'm also starting to question if it is even leather. I'm sure parts are but not the whole bag. I want my money back.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Best Mansio campaign yet

I participated in the first Mansio campaign on KickStarter a few years ago, and really enjoyed the look of the original, but I haven't been able to my bag a lot because it's a bit too big for me to carry in my hand, although I can use it as a backpack.
So, when I saw the new campaign for 2024 with a smaller size bag but which could expand if you still occasionally needed the extra space, I lept at the chance to get it. I got the cork Air bag, in the full pack, and it tops my list of bags that look both cute and are highly functional. The expandable section is easy to use, and (if you're a book carrier like me) can fit a lot of books! For traveling, its really useful for carrying things you want easy access to, like a toiletries bag or snacks.
- The laptop carrier does fit, and is easy to use, although given the size you do have to be careful putting it in the bag by watching the corners and making sure they're tucked in. The closing flap can be opened inside the Air bag, although you need to open the double zippers to do so and may need to tug the bag fully open, BUT this doesnt have to be an issue because, if you just want to unzip one zip, the flap is attacked to the laptop case with a zip, making it detachable and making access a lot easier!
- The camera cube is really useful because it can double as a lunch box and it really is easy to clean, customize the partitions, and store when not in use.
- I like using the packing cube, but you do need to be gentle - go slow with the zip to compress the clothes because with my first bag pack a few years ago, I endes up breaking the zip because I tried to fit too much and/or tugged too hard. It is very useful for light packing, but be conscious of what you need and go slow!

Now that I've had such a great experience with the Air, I'm definitely eyeing the Santorini style too...😍😅 When I save up enough, that's the one I'm going for next!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy for having purchased the…

Very happy for having purchased the Grand Air Mansio Bag on Kickstarter, in despite of delay, expensive delivery fees and duty fees. At least, it allowed me to get know La Mansio, get a high level product with potential to extend, good Quality, and the customer service is great. Thank you La Mensio and wish you success in this Campain.

April 26, 2025
Unprompted review
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Rated 5 out of 5 stars

A great bag and the possibility to use…

A great bag and the possibility to use it as a backpack is great!
The bag has such a unique style and such a beautiful finish!
I am really impressed and the support is very attentive, nice and helpful if you need help.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Endless compliments

I ordered a bag from myself when first advertised on kickstarter as I travel a lot for work and thought this looked good as well as accommodating my travel needs. I have got so many compliments from friends, colleagues and strangers! So what could be a more fitting present for my daughter starting her first job. She cycles to work but needs a stylish bag so I ordered the new grand. There was a hiccup with the order but that was quickly and efficiently dealt with by the La Mansio team. My daughter is now experiencing the same pleasure of receiving lots of compliments.
We are both so happy with our bags and I am very impressed by the high standard of personal service provided by La Mansio. Thank you from both of us!

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Best Kickstarter Purchase

I ordered this bag from Kickstarter, and it has surpassed any expectation. It is chic and well made. The quality is unreal, and I get more compliments on this bag than my other designer bags. It’s my go to everyday bag for sure.

August 10, 2024
Unprompted review
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Rated 4 out of 5 stars

Love my bag

Love my bag, especially chic using it as a backpack! I travel quite a bit and there have been a handful of times where strangers would stop to ask where I got it! I usually just use the lightweight laptop carrier but for traveling using the full pack is great for laptop and my drawing supplies and a book. The only reason it’s getting a 4 instead of 5 is that it is a bit on the heavy side but honestly love it so much.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

La Mansio was recommended to me by a friend

First of all, the service was amazing. I've had the most friendliest answers to all my worrysome emails about this beautiful bag. It was also send over very quickly. I'm using it now for a couple of months and it is as handy as you can see on the videos. I've travelled with it on busses, trains, planes. It's really the most handy bag I've ever had. And to wash a stain off, it effectively works with water!

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

Love the Bag BUT......

Love the Bag, BUT.....
DO NOT LOVE THE FACT IT BROKE WHILST IN USE AND La Mansio DO NOT RESPOND!!
I have been so upset, as the bag was perfect for what I needed but broke whilst in use and is due to a manufacturing fault

March 26, 2025
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Rated 5 out of 5 stars

Great service, great product

The bag got lost in shipping-probably in the LA fires, and they shipped another one very quickly. Obviously a big loss on their part, as these bags are expensive, but they made it zero hassle for me. And my wife is thrilled with the bag. High-quality leather and all very well-stitched. Highly recommend.

March 18, 2025
Unprompted review

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