Lambland Reviews 

108
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and outstanding craftsmanship of the sheepskin products, pointing out that items like slippers, rugs, and clothing are remarkably comfortable, warm, and durable for everyday use. Consumers also point out the helpful and knowledgeable staff, noting that purchases often arrive quickly and efficiently without any complications. However, some people mentioned frustrating issues with delivery delays, misplaced parcels, and orders completely failing to arrive by the specified dates. A few reviewers also noted difficulties getting timely customer support responses or reliable tracking updates when experiencing these delivery problems.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting comfort, durability, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made with... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with highly mixed experiences reported by... See more

Order

Customers had ambiguous experiences with order, reflecting a stark contrast in fulfillment. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely lovely company who went above and beyond to sort out my return. I've bought from them for over ten years but my favourite style has been discontinued and I haven't been able to find a repla... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 leather bags. Didn’t arrive by date specified despite Royal Mail saying they had them. Contacted lambland via email and had very quick response saying it was sorted and should be with me asa... See more

Rated 5 out of 5 stars

I have been a Lambland customer for years. We have their sheepskin rugs in nearly every room in the house because they are simply gorgeous. I have always been so impressed by its customer service. It... See more

Rated 5 out of 5 stars

I'm on my second pair now first pair lasted 3 years well made real materials they mould to your feet great around the house also a fair price for the quality keep up the good work


Company details

  1. Shopping & Fashion

Information provided by various external sources

Lambland offer a large range of sheepskin rugs, sheepskin slippers and boots, moccasins and accessories with FREE UK DELIVERY on orders over £50.


Contact info

  • Lundy View 1, EX34 8PY, Mullacott Industrial Estate, United Kingdom

  • lambland.co.uk

4.3

Excellent

TrustScore 4.5 out of 5

108 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(108)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Gorgeous Triple Sheepskin Top Quality Supersoft Rug

I was looking for a replacement for my mattress topper, something thicker, and wool, to make my hard mattress more comfy. Then I thought, what if I used a sheepskin rug... I already had one - 130 x 70cm, but it wasn't big enough to go from neck to foot, so I started searching online. I'd bought a slicker brush years ago from Lambland, so had a look around their website... so much choice! I prefer to talk to someone when ordering certain things and wanted to find out how thick their rugs were, so phoned. Quick to answer was Paul. He was very kind, patient and helped me make the right choice. The box containing my rug arrived two days later, as they had one in stock (lucky me!). I was shocked... it was sooooo soft and fluffy, felt like fake fur! yes that soft! Well I say that because compared to my rug that I bought in 2019 (and regularly give a good brush), it felt too soft (and I mean that in a good way!)... so I need to buy some of Lambland's Sheepskin shampoo and transform my old one now. But I still have a dilemma, the new triple 'rug' is way too gorgeous to hide away as a mattress topper and sleep on, it should be with me on the sofa in the evenings for supreme snuggly comfort.

Anyway I am sure you can guess, I highly recommend Lambland for their swift service, great customer service and wonderful product. I will be back for more.

November 16, 2023
Unprompted review
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Rated 5 out of 5 stars

Stylish and practical

Prompt, efficient delivery of a Real Premium Leather Multi zipped Cross body bag.
The bag is stylish, practical, sturdy, a useful size and perfect for organised travelling as it has plenty of zipped pockets.
The cross body style leaves hands free and ensures the bag is not left behind when I'm on the move!
I have several of these bags in different colours and would enthusiastically recommend them.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Lambland is great

I wanted to say a big thank you as I am very pleased with the products- 2 pouffs and how quickly and smoothly the order was processed and delivered this morning. Fantastic and will definitely recommend Lambland!

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing ..Eco tanned long wool rugs

Ordered two eco tanned long wool yellow Icelandic rugs. Quick confirmation of order & despatch. Delivery was really quick. The rugs are amazing, colour perfect, and as seen on the website. The rugs wool is lovely and thick and sumptuous under foot. The choice of sizes was really helpful. Absolutely thrilled with them, exactly what I wanted…and more!

June 9, 2023
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Rated 5 out of 5 stars

Gorgeous Jacobs sheepskin

I ordered a quad Jacobs sheepskin, and it was absolutely stunning! It far exceeded my expectations - super soft, gorgeous colour, and I love, love, love it. The quad was not available on the website, but a quick email which was followed up very quickly, and it was custom made and delivered within a week! I highly recommend this company.

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. I ordered a pair of moccasins which were dispatched via Royal Mail the following day but were not received. I contacted Lambland and they dispatched another pair the day after again via Royal Mail but again these were not received. I reported this to Lambland and they sent a third pair (this time by recorded delivery at their own cost) which were received and have proved to be very warm and comfortable. I cannot commend them too highly.

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great moccasins!

These are outstanding moccasins; the leather and stitching are superb. They look good , they feel good , the packaging was impeccable. I would absolutely recommend them to anyone.

March 7, 2023
Unprompted review
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Rated 5 out of 5 stars

I have placed a first time order for…

I have placed a first time order for these Lambswool inner soles & I felt compelled to recommend them on this review.
They are so soft, comfortable and do not bunch up like others I have had. They are very reasonably priced and not too thick or thin, so pleased with them!!!

March 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had bought a new wool jumper last year and did not used it nearly 10 months and was hanging in my cupboard since then. Used it first time in January and noticed a hole near left cuff. Sent a photo of it and explained it to Paul Spencer. He acknowledged it and posted me a replacement without any fuss. Many many thanks Paul and thanks for your services and response. Will recommend this seller and will buy in future. All the best.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful product!

I received my order from you yesterday, the black steering wheel cover, I just had to let you know just how delighted I am with it, I brought my old one back from Australia nine years ago, I wore it out, now I have yours in pride and place, it is so lovely, soft and beautiful to touch! The quality is second to none! So highly recommended!

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Swift and personal customer service

Before Xmas, I ordered a pair of slippers for my husband's birthday, but they didn't arrive. We've since learnt that this was due to the postal strike. When I called Lambland, they always answered the phone and immediately sent a replacement pair.
My husband absolutely loves his sheepskin slippers. Thank you.

January 5, 2023
Unprompted review
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Rated 5 out of 5 stars

I returned a rug to them which got lost…

I returned a rug to them which got lost in the post, and I then managed to re-order the one I wanted.....4 times! They quickly and efficiently refunded 3 of my orders, and the rug I wanted arrived in time for Christmas.My son was over the moon with his beautiful black sheepskin rug.I forget the name of the guy who helped me, but I do remember how helpful he was and what brilliant customer service he provided.

December 9, 2022
Unprompted review
Rated 4 out of 5 stars

Quality product, good service

Ordered sheepskin slippers for husband's Christmas in good time but left unopened until Christmas when I realised I'd been sent 2 sizes too big. Contacted the company (via Amazon), arranged a return and had the new slippers delivered on the same day I posted the return. Shame about the original mistake but well rectified.

December 29, 2022
Unprompted review
Rated 1 out of 5 stars

I wonder if it will ever arrive

As a supplier to major online companies I fully understand the complexities to the online supply chain. So taking this knowledge into account, it is companies like Lambland that give the industry a bad name.
I placed and order 16 days ago. Upon tracking the order i became aware that the order had not even left their warehouse. The product was advertised as in-stock. Clearly it wasn't. Professional online retailers try to ship under 24hrs. 16 days and the order is still not dispatched speaks volumes. I would never buy off this company again. I wonder if I will receive my purchase ??

December 29, 2022
Unprompted review
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Rated 4 out of 5 stars

Car seat cover

Car seat cover arrived looked like it had been just thrown in a large box. Very poor quality stitching and a small tear at a stress point on the lining. Contacted Lambland they arranged collection of the defective product and delivery of a new one. The new seat cover arrived well packed and in pristine condition. How the first one slipped through quality control os a mystery as it was obviously a second. Thanks for sorting the problem but from a company like Lambland that item should never have been sent out

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Just recieved fourth order from …

Just recieved fourth order from Lambland ,had a problem with one order ,but sorted promptly.Super company are Lambland.Will use again,and all products made in UK.Thank You all at Lambland.Cheers Andy.

July 23, 2022
Unprompted review
Rated 3 out of 5 stars

Great Customer Service But Beware Store Prices

Visited the store in Ilfracombe after browsing cushions online. Hubby paid and when we got home he gave me the receipt. Shockingly he had been charged more than £14 more than if we ordered online. I emailed them and they agreed to refund the difference and let me have them at sale price. The store is in a very busy tourist destination and the tickets are marked up above and beyond full price on the website (£17.50 online - £21.99 in store). I know they have overheads but at £4.49 per item, that's taking advantage of the tourist trade.

July 15, 2022
Unprompted review

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