AVOID!
Total rip off company heard they have now gone under thank god.
Owner sniffing drugs in customers houses.
PLEASE PLEASE IF THIS OWNER TRYS TO STILL TRADE PLEASE PLEASE AVOID!!!
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Laminate, Real Wood and Luxury Vinyl (LVT) Flooring Specialists Feature wall & Showerwall specialists
185 Yorke street, Ng19 9nj, Mansfield, United Kingdom
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Total rip off company heard they have now gone under thank god.
Owner sniffing drugs in customers houses.
PLEASE PLEASE IF THIS OWNER TRYS TO STILL TRADE PLEASE PLEASE AVOID!!!
Avoid this company! Our new floor started lifting only after a few weeks. Steve the owner/fitter failed to turn up several times, then without seeing it told us it was due to damp and we would need to pay to sort it. Turned out he had glued the floor down in places causing it to lift. We were then told Steve was in prison, leaving his wife Laura to run the business, who again said we needed to pay to sort the floor as she couldn’t afford to. She eventually sent another fitter to relay part of the floor. We now have a floor where the pattern is 10mm out in places, several gaps between boards which he tried to hide with filler, 2 damaged boards were laid and again filler used to try hide damage. There are burn marks where he has trimmed boards, has not fitted skirtings or new door architraves which the previous fitter had cut off. The fitter admitted ours was one of several jobs he was being sent to try and rectify which Steve had made a mess of.
After 5 months of trying to get Laminate master to sort the floor which we paid several thousand pounds for, it looks like we will have to pursue legal action to get our money back.
We are returning customers, after moving house & we are so pleased with our new flooring again.
We visited the shop when Laura & Steve were on holiday, so Ryan dealt with us. He was polite, so helpful & found our details from our previous address. Laura had been texting me, even though she was on holiday, so we had a rough idea of what we wanted & Ryan sorted it for us. Steve came out to see when he returned from his holiday & took measurements etc. & agreed a fitting date.
The fitters arrived in the morning & got straight to work. They were lovely lads & made fitting a floor & skirting boards look so easy.
We are over the moon with our new floor & cannot recommend Steve, Laura & the Laminate Master team enough. They are professional, polite & a no-nonsense company.
Thanks again & if we move house again, you're the first people we'll call.
I can’t recommend this company highly enough, every detail of my dealings with them was perfect from price and quality of the product I purchased to the after sales care and even the return of unused packs, the staff were so knowledgeable and helpful and always there if I needed assistance, it was so nice to find a company that didn’t want to just take your money and forget you
Popped in to see Steve at laminate master as we needed some extra work doing and again super helpful. We have asked him to price up another job when he comes out. The workmanship is second to none from Steve. Would highly recommend this company.
Excellent service received from Laminate Master. Had some wall boards supplied and delivered by Ste and all went smoothly. Communication was good throughout.
It’s the second time we’ve used Laminate Master, Steve and is team made such a food job at the old property.
Fitted a dark wood laminate to our new kitchen dinner open plan living area, it look great 👍 would of expected anything else from Steve’s team.
Thanks Laminate Master for another great job.

Reply from Laminatemaster
This is the second time we’ve used Laminate Master, we previously had floor fitted several years ago at our old property and never had any issues hence our second booking for our new home. The team never fail to achieve the highest of standards in all they do with their finish. From the outstanding customer service and correspondence received to the actual floor fit on the day, Laminate Master were fantastic. The fitters are very professional in all that they do. I wouldn’t go anywhere else! Highly recommend. Worth every penny for quality fitted flooring.
Would highly recommend fantastic service and excellent workmanship - both myself and my husband absolutely love our new flooring and skirting boards.
The team at laminate master went above and beyond to help us out making our home the beautiful.
So once again a big thank you from us both for a fast friendly and excellent service.
We had a sun damaged carpet in the living and dining rooms that were really letting them down. Steve, Laura and the fitting team made the whole process of getting this replaced and modernised with a light oak laminate completely painless. Despite being really busy after the easing of lockdown they sorted everything out really quickly and even came back to add some beading around some exposed cement round the hearth a few days later. The fitting only took one day so disruption was kept to a minimum and I love our new looking living areas :)
We had 50% of our downstairs fitted by laminate master 3 years ago and kept 50% carpet. 3 years later we have just had laminate master back to replace the carpets and extend our laminate flooring throughout the downstairs of our home. I was hugely concerned that the colours would be different and you'd be able to tell the difference between old and new but I really needn't of worried. Looks amazing and you really can not tell! Very happy with the contemporary look of the flooring. Most importantly, we have not been able to mark scuff, chip this flooring, it is so hard waring its untrue. Lovely bunch of people to deal with where nothing is too much trouble.
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