I ordered an Eloise pendant light with ‘brass’ fittings. The description says the fittings had “leaf shaped carvings” and “finely crafted metal base”. This is not correct. The fittings... See more
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Difficult to know how to review this. I ordered 2x pendant lamps. The first arrived promptly and looks incredible - definitely worth the price. There was an issue with shipping for the second and whi... See more
The package took ages to come, too late for the light fitting to be useful. Light fitting itself doesn't look terrible but my electrician never saw it. Then they try and put you off returning... See more
Our first light fitting arrived with a dent made during delivery but Lamp24 without any fuss sent another fitting straight away. It is a beautiful metal bright orange dome, the colour is exactly as ad... See more
3.2
Average
110 reviews
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Replied to 4% of negative reviews
Typically replies within 48 hours
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Beautiful Products, Friendly Price
We bought three lights - the Modern Oval and two Wabi Sabi - they look pretty and very well priced. Now we got them installed, we are so loving it and gave us the confidence to order from Lamp24 again :)
We did have a bumpy start as one of the lights was delayed in delivery. Having read some other reviews, we started to panic… so we got in touch with customer support and was pleased that we soon got the help - we were kept informed along the way, and supported on technical enquiry - it may have taken a bit longer then we planned, but the patience has been paid off! The fittings are lovely, affordable and the service is great.
We hope we can provide a fair insight, as we all have that fear of taking the risk ordering fittings online!
July 4, 2025
Unprompted review
Do not touch this company with a barge…
Do not touch this company with a barge pole! 6+ weeks since order a £600 light that was “in-stock” we've since learnt that it has maybe been built to order in china and have been told for weeks its in transit. All delivery info is in Chinese, the customer support team is extremely vague! Pushing to cancel this at the moment, quite likely a scam site, either that or its the most useless company going!! If i could give zero stars i would
June 25, 2025
Unprompted review
refund scam.
I ordered a wall light with a glass lampshade. Unfortunately, it was so badly packaged and the shade was so thin, that there was no way it could have arrived undamaged. The customer service are quite good at getting back to you but only offer 30-50% refund. I have a feeling this company this is a bit of a scam; send out a poor product and make it impossible to get your money back. I have a feeling the returns address is in China so I won't be able to send it back and will end up 50% out of pocket. Their business model is a refund scam.
June 10, 2025
Unprompted review
This website is a scam
This website is a scam, all my lamps I ordered were super expensive (+500£) and arrived all broken, I still have no news from the customer service. Don’t buy on this website!!
June 5, 2025
Unprompted review
I wish I could upload pictures as this…
I wish I could upload pictures as this would really show how completely and utterly the light that arrived differed from the light advertised.
Every single structural element/material used was different.
They tried to fob me off with discounts, wanting to send me individual parts so I could build the light myself, to the point they suggested I dismantle the woven rattan and reweave it myself.
I've had a back and forth with the customer care center to try and resolve this and at every stage I asked for a refund.
I have final brought it to PayPal for resolution.
I will not be using this company again and suggest you don't either.
February 4, 2025
Unprompted review
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