Lampadaeluz.pt Reviews 623

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Rapidez na entrega e serviço. Produto correspondente ao encomendado. Nada a assinalar, foi tudo suave.

Rated 1 out of 5 stars

I ordered a lamp with the description of being in glass, after all it is plastic. When I am about to return it I am still charged for its return even being the website’s description fault and that... See more

Company replied

Rated 5 out of 5 stars

Excellent quality light. The light was superb value for money and offered first class quality - well made, robust and classic - we reordered one immediately and another of a different colour 2 days l... See more

Rated 5 out of 5 stars

I have ordered from this company before and the goods always arrive on time or early. The products are well packed and in good condition upon arrival and appear as they look on the website. I recommen... See more

Company details

  1. Lighting Store

Written by the company

lampadaeluz é o destino para iluminação atmosférica e acessível que se adequa perfeitamente às suas necessidades e gostos. Desde o nosso início em 2007, tornamo-nos líderes de mercado na Holanda, Bélgica e Alemanha, e estamos presentes em 36 países em todo o mundo. A nossa ampla gama inclui mais de 4000 produtos, garantindo que encontrará a solução de iluminação perfeita para cada espaço. Na lampadaeluz, a satisfação do cliente é a nossa prioridade. Os nossos colaboradores experientes fornecem aconselhamento profissional, tanto online como nas nossas lojas nos Países Baixos, Bélgica, Espanha e Polónia. Compreendemos a importância da conveniência no pagamento, por isso oferecemos diversos métodos de pagamento flexíveis. Quer esteja à procura de iluminação ambiente subtil para casa ou de iluminação funcional para o escritório, a lampadaeluz está pronta para satisfazer todas as suas necessidades de iluminação. Descubra a nossa gama hoje mesmo e deixe-nos ajudá-lo a criar a atmosfera perfeita.


Contact info

4.1

Great

TrustScore 4 out of 5

623 reviews

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Rated 5 out of 5 stars

Beautiful lamps

Ordering and receiving the lamps was easy and fast. The lamps are good quality and nicely finished. The industrial look fits the decor. Very happy with the purchase.

March 17, 2025
Rated 5 out of 5 stars

Warm glow but bright!

All good, this is the second light I've bought of the same style. It has a nice warm glow but it's still bright enough to be useful in addition to the bedside lamp. Thanks!

March 5, 2025
Rated 1 out of 5 stars

There is no clear info that price does…

There is no clear info that price does not include VAT

April 15, 2025
Lampadaeluz.pt logo

Reply from Lampadaeluz.pt

Hi Piotr,

your comment is not very clear to us, as VAT is indicated in the shopping cart, before the order total.

However, we remain at your disposal should you wish to contact us for further clarification.

Rated 5 out of 5 stars

Lampadaeluz is a great company

The carrier's DPD website is terrible, has never been updated; but despite everything, it worked.

April 15, 2025
Lampadaeluz.pt logo

Reply from Lampadaeluz.pt

Hi Gui,

We are very sorry for your disappointment regarding the courier company. However, upon checking the tracking of your order, we ascertained that the order was shipped the same day it was placed and arrived at its destination in 5 working days, i.e. on 22/4, considering the Easter holidays. We will certainly take your feedback into consideration and hope that the products have met your expectations.

We remain at your disposal.


Rated 2 out of 5 stars

Delivery problems.

The delivery, which is your responsibility was bad. The delivery company sent a message advising the time they would deliver, but they didn't show up. We were available all day. Unfortunately there was no way to contact you and the driver did not respond to phone calls. I did not receive a call from the delivery company and there was no contact information in their message to me. When I finally managed to contact them I was advised that the address was incomplete or illegible. When I got the package the address was complete and easily read. The power of the uplighter was not as bright as we were expecting.

February 11, 2025
Lampadaeluz.pt logo

Reply from Lampadaeluz.pt

Hi!

We are sorry to hear about your experience with us. First of all, we apologize for the inconvenience regarding your delivery, it is not our intention.

If you are not satisfied with your new lamp, you have the right to a refund within 90 days, within our return policy. We always try to do our best to ensure that the customer is satisfied with their purchase.

Cordially,
L&L Costumer Service

Rated 4 out of 5 stars

Good quality

I have just received my order of garden lights. They look as described and of good quality. I can't comment on the light side as I am waiting for them to be installed.

February 15, 2025

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