I am very pleased with the products
I am very pleased with the products, and they arrived quickly at my location.
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One Platform. All Xenon Lamps. Zero Compromise. Built for Clinics, Distributors, and Service Engineers Around the Globe. Delivery within 2 days.
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I am very pleased with the products, and they arrived quickly at my location.
I had a question about the quality of the product, I wrote to support, no one answered!
Dear colleagues,
On February 27, 2026, we ordered two DEKA Gain Flash lamps through your website.
The total cost of the lamps was 590 USD, and the shipping cost was 68 USD, making the total payment 658 USD.
On March 17, the goods arrived in Armenia and went through customs clearance. Together with the lamps, we received a commercial invoice stating that the value of the lamps is 30 USD each, meaning 60 USD in total.
This creates a discrepancy, as the actual amount paid was 590 USD, not 60 USD.
Therefore, I kindly ask you to clarify this issue. Could you please correct the invoice and issue a new one with the accurate amount? Otherwise, we may encounter problems with the tax authorities in the future.
Additionally, I would like to mention that we were planning to order many more spare parts from your website in the future, but first we would like to understand whether this situation occurred by mistake or if this is your standard practice.
Thank you in advance for your clarification.
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