All lights received relatively promptly (a few weeks) after ordering (we were in no hurry as it was part of some alteration we were completing) although not all on the same day (there were 3 in separa... See more
Company replied
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Review summary
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Reviews shaping this summary
Absolute SCAM. Product not fit for purpose. External wall light is not IP65 as advertised. Based in China, takes weeks to arrive. Refuse to provide prepaid label for return. Deliberately misleading we... See more
Company replied
Avoid at all the costs they are an absolute disgrace . Customer service is an embarrassment they never reply to your e mails even promoting as 24/7 . Their website is misleading it’s not UK based. Goo... See more
Company replied
If you want lights within 3 weeks do not use this company, its just a front for cheap Chinese lighting, ordered 6 lamps, first arrived after a week, then two more a week later, not as shown on the s... See more
Company replied
2.9
Average
709 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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These lights are really pretty and well…
These lights are really pretty and well priced. As they are shipped overseas, expect a wait. I would have given 5 stars, but there is no UK phone number for this company, so all Correspondence is via email only.
December 1, 2024
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you so much for taking the time to leave your feedback.
We’re delighted to hear that you find the lights both beautiful and good value — that really means a lot to us. You’re absolutely right that delivery can take a little longer as we ship directly from our overseas warehouse, and we truly appreciate your patience during the wait.
We also completely understand the point you raised about phone support. At the moment, our customer service is handled via email so we can keep everything clearly tracked and responded to as quickly as possible. That said, your feedback is very helpful, and we’re continuing to look at ways we can improve accessibility for our UK customers.
If there’s anything else you need or if you ever have any questions, please feel free to drop us an email — we’re always here to help.
Warm regards
Long Delivery Times
When we originally ordered and paid for our light we didn't realise that this was a company based out of China that would be shipping the light to the UK. As a consequence we were not expecting it to take close to a month to have it delivered which was a little frustrating. However, I realised partway through the wait that I had ordered the wrong light colour (I wanted warm white) so I got in touch with them to ask if it could be changed. Because the company operates out of a different time zone there was no instant response to emails or chat messages which was a little frustrating. Nevertheless I did get a response the following day and they kindly swapped the order for me. So I cannot fault that aspect of the customer service and the item I got was a great light. So, as long as you are prepared to wait, you should be really happy with the product.
October 11, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you for taking the time to leave such a thoughtful and honest review.
We’re really glad to hear that you’re happy with the light you received, and that our team were able to help you change the colour before it shipped. We know the time-zone difference can make communication feel a little slower at times, and we truly appreciate your patience while we responded.
You’re absolutely right that our products are shipped directly from our overseas warehouse, which can mean longer delivery times — and we’re sorry this wasn’t clearer at the point of purchase. Your feedback is really valuable, and we’re continually working to improve the information we provide, so customers know exactly what to expect.
We’re delighted that you’re pleased with the final product, and we hope it looks lovely in your home. If there’s ever anything else you need, please feel free to reach out — we’re always happy to help.
Warm regards
Lovely lights
The customer service is brilliant. We had a couple of issues, one of which was entirely our own fault and the company have resolved by sending out a replacement shade. Very prompt responses from them. The lights themselves are really lovely
November 11, 2025
Unprompted review
Reply from Lampsmodern
Hi there,
Thank you so much for taking the time to leave such a wonderful review.
We’re really pleased to hear that you love the lights and that our team were able to help get everything sorted for you — even with the issue that wasn’t our fault. It’s always our aim to make things as smooth and stress-free as possible, so your kind words truly mean a lot to us.
If there’s ever anything else you need, or if you have any questions in the future, please don’t hesitate to get in touch. We’re always here to help.
Warm regards
Lampsmodern customer service
The customer service of the lampsmodern is excellent and all our queries were answered within next 24 hrs. We had an issue with one of the lights delivered and the resolution was provided within the next day by them. Kudos to the team.
November 7, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your kind words and positive feedback! We’re really glad to hear that you’re satisfied with our service and the way we handled your issue. Your support means a lot to our team.
Have a wonderful day!
Best regards,
Lampsmodern Customer Service Team
Five star customer service …
I purchased a Light fitting from Lampsmodern and we are extremely pleased with our purchase. We had trouble getting spare Led light discsand after contacting customer service they were kind enough to send me 5 replacement discs .greatservice from Lampsmodern.
November 7, 2025
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your light fitting and that our team could help with the replacement LED discs. 😊
Your kind words mean a lot to us and motivate us to keep providing the best service possible.
Kind regards,
Lampsmodern Customer Support Team
Ordered some outdoor lights
Ordered some outdoor lights. Design flaw in that the grub screws to create the light seal to ensure waterproof were way too small. On top of this they were impossible screw into place due to size and position so close to the wall I was fixing them too. Package all back up contacted them to return the goods. Had pretty quick reply giving me the option to keep the lights (even though they were useless) in return for a 10% refund. I declined and asked for instructions to return the goods. They have since went quiet and not replying to the two emails I have sent asking for the return instructions. I paid £115 for these and they have literally no use due to poor design. PLEASE ANYONE DO NOT USE THIS COMPANY TO PURCHASE ANY OF THEIR PRODUCTS AS IF YOU ENCOUNTER A PROBLEM LIKE I HAVE YOU WILL NOT GET A REFUND.
November 3, 2025
Unprompted review
Reply from Lampsmodern
Hi,
We’re very sorry to hear about your experience and truly apologise for the inconvenience caused. This is not the service standard we aim to provide.
Please rest assured, we want to resolve this for you. Could you kindly provide your order number so we can immediately send you the return instructions and ensure your refund is processed as quickly as possible?
We appreciate your patience and understanding, and we’ll make every effort to rectify this promptly.
Kind regards,
Lampsmodern Customer Support Team
Great purchase gentle lighting for…
Great purchase gentle lighting for hallway
Very modern colour matches perfect
October 24, 2025
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for your lovely feedback! We’re so pleased to hear you’re happy with your purchase and that the light fits your hallway perfectly.
Kind regards
Do not buy not uk company they are…
Do not buy not uk company they are Chinese. Lights did not arrive
November 1, 2025
Unprompted review
Reply from Lampsmodern
Hi,
We’re very sorry to hear about your experience.
If your lights haven’t arrived, it may be due to a courier delay. Could you please contact us directly with your order number? We’ll check the tracking details right away and make sure this is resolved for you as quickly as possible.
Kind regards
Are they UK complaint ?
As many have said the website is misleading. We should have seen the reviews here before buying. The packaging was inadequate, delivery took a number of days, tracking was not possible even when they gave a tracking number. Most importantly our electrician said there is no CE or UK CA marking. So not sure how they can sell in the UK. The lights are also not cheap. Disappointed that we bought from here as the light is also much smaller than it seemed on the images.
October 20, 2025
Unprompted review
Reply from Lampsmodern
Hello,
We’re truly sorry to hear that you were disappointed with your experience. We always aim to provide clear product information and reliable delivery service, and we regret to hear this wasn’t reflected in your order.
All our lighting products comply with UK safety standards and include CE and/or UKCA certification. We’ll also review the packaging and size details again to make sure product information is as accurate as possible.
Please reach out to us directly with your order number so we can look into this further and offer a suitable resolution.
Kind regards
Good product
October 28, 2025
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for your feedback! We’re really glad to hear you’re happy with the product.
Kind regards
Minimalist LED Light purchase was a good experience
It was so easy to communicate with lampsmodern and get a reply within 24hrs to resolve my query. Great communication sometimes lacks with companies but not this one. My kitchen light is exactly what I want when cooking and I can clearly see what I’m doing. Super lightweight to and easy to fit onto ceiling.
October 30, 2025
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for your kind words! We’re delighted to hear that you had a smooth experience and that your new kitchen light works perfectly for you. Your feedback means a lot to us.
Kind regards
My experience with this company is…mixed
My experience with this company is mixed. As they are based in China, delivery times are very extended (I waited 7 weeks for my lights). On the other hand, their service is good. I needed instructions on how to pair the light sensors and remote control following an outage and they gave clear advice which resolved the issue.
October 27, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you very much for sharing your feedback. We’re sorry to hear that the delivery took longer than expected, and we appreciate your patience. We’re also glad our team could help you resolve the issue with the light sensors and remote control.
We’ll continue working on improving delivery times and overall customer experience.
Kind regards,
Lampsmodern Support Team
Beautiful light fitting
Item arrived really quickly and looks absolutely stunning. Great quality and really easy to put up
August 28, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your kind words!
We’re delighted to hear you love the light and found it easy to install. Your satisfaction means a lot to us!
Kind regards,
Lampsmodern Support Team
AVOID!
AVOID!! AVOID!! lamps modern uk ??? Not uk based at all , chinese company, so takes ages to get delivered, the quality is that cheap and poor , id be terrified to wire it to live wires ! Costomer service is terrible, hard to get a response, after days of not replying, and when they do , they do not address what my issue is.All I want is a return lable , I shouldn't be going round the houses to get this . They finally wrote an address in an email , so nothing that I could print off , just typed into an email , an address somewhere in China! So typing it rather then a print off is concerning in its self! I will send it and never hear anything again! , wouldn't be able to track its journey! So avoid this company, I will be calling trading standards
October 11, 2025
Unprompted review
Reply from Lampsmodern
Hi,
We’re truly sorry to hear about your experience. We completely understand your frustration and sincerely apologize for the inconvenience caused.
Please rest assured that we take your feedback seriously and would like to help resolve this as smoothly as possible. Could you please confirm your order number so we can immediately check the return details?
Kind regards
Best customer service ever .
Best customer service ever .. sooo Helpfrul and very Quick postage.. very pleased ... TOP Seller
October 28, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your wonderful feedback! We’re really glad to hear you’re pleased with our service and delivery. Your satisfaction means everything to us — thanks again for your support!
Kind regards,
Lampsmodern Support Team
Missing parts, customer service team unresponsive
I received my order missing two essential components, making it impossible to install the pendant light. After spending £184, I’m left with a product I can’t use. I’ve reached out twice via email and attempted to call, but have received no response. Interestingly, when I previously contacted them for tracking details, they replied the same day - so it’s clear I’m now being ignored.
If I don’t hear back within two working days, I’ll be reporting this to Trading Standards. As much as their products are visually appealing, the lack of customer support and accountability makes the experience incredibly frustrating. I would not recommend this company to friends or family. It’s simply not worth the stress of wondering whether you’ll get a refund or a replacement.
October 21, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for bringing this to our attention — we’re truly sorry for the frustration and inconvenience you’ve experienced. We completely understand how disappointing it must be to receive an incomplete order and then struggle to get a timely response from us.
Please rest assured that we take this very seriously. Occasionally, certain small parts are packed separately or missed during the supplier’s final inspection, and we sincerely apologise for that oversight.
Could you please confirm which specific components are missing and, if possible, share a photo of the received items? Once we have this information, we’ll arrange for the missing parts to be sent to you immediately or offer a suitable alternative (such as a replacement or partial refund) — whichever you prefer.
Again, we’re very sorry for the poor experience and communication delay. We’ll prioritise your case and ensure it’s resolved quickly.
Kind regards
ZERO AFTER SALES SERVICE!…
I ordered 6 glass ceiling lamp shades on 2 nd October 2025 which came to nearly £200, when I got them they were not the right size for the room. I sent a request to return the items, I was sent a form to complete indicating the reason for the return. I completed and returned the form the 19th, but had no response. I sent another query on the 23rd, to which they responded I should try and find another use for them. Their website says refunds are permitted, however, in reality this is not possible. Do not use this company, there is absolutely no after sales service!
I have now had a reply saying they should have replied sooner, requesting my response in a form regarding the reason for the refund. I have filled in that form twice, with no further action being taken!
October 19, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for your feedback — we’re truly sorry to hear about your experience.
We completely understand your frustration and sincerely apologise for the delay in our response. Our customer service team should have followed up with you sooner regarding your return request.
While we do accept returns for most orders, we need to confirm specific details such as product condition and packaging before providing the return label, which sometimes causes delays — but we take full responsibility for not communicating this clearly in your case.
Please rest assured we’d like to make this right. Could you kindly reply to our customer service email with your order number and photos of the items’ packaging? Once we have that, we’ll arrange the return and refund process immediately.
We value your business and hope to have the opportunity to restore your confidence in us.
Kind regards
Phoney UK company
Very misleading website, implying it's a UK-based company; but it's Chinese.....with the obvious downsides:
1. Unbelievably slow delivery
2. Vulnerable, damaged packaging
3. Unable to return the purchase if you don't like it.
I've given it two stars rather than one, because the light actually works.
October 23, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for taking the time to share your feedback — we truly value it.
We’re very sorry to hear about your disappointment. While our products are indeed shipped directly from our overseas factory to keep prices competitive, our customer service team is always here to assist and resolve any issues promptly.
We understand the frustrations with delivery time and packaging, and we’re already working closely with our logistics partners to improve both speed and handling. Regarding returns, we’re always happy to help customers arrange a return or exchange whenever needed — please feel free to contact us directly so we can assist.
We’re glad to know the light itself is working well, and we hope we’ll have the chance to give you a much better experience next time.
Kind regards
Ordered light for kitchen
Ordered light for kitchen. I received it but it was the wrong size. However this was my mistake as I honestly thought I had ordered the longer version. When I explain to Lampsmodern. UK. They were more than happy to resend the longer version out to me with no extra charge for postage .Happy customer .
Would buy again. Thank you
October 23, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your kind words! 😊
We’re really glad to hear that you’re happy with your new light and with our service. It’s always our pleasure to help make things right.
We truly appreciate your support and look forward to serving you again soon!
Best regards
Avoid not UK company
Misleading and difficult company to work with please avoid.
This company is based on China not the UK.
Paying for quick UK Shipping the light took 8 weeks to arrive from China, the company provided conflicting information then to top of the delivery got lost for 2 weeks.
The returns policy states free returns but small print limits this to damaged items.
Return postage was over £80 for a light at £130
October 10, 2025
Unprompted review
Reply from Lampsmodern
Hi,
We’re very sorry to hear about your experience and truly regret the inconvenience caused.
We understand how frustrating the long delivery time and return cost must have been. Could you please share your order number with us? We’d like to review your case in detail and see how we can make this right for you.
Kind regards
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