Lancaster Puppies Reviews 

196
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and breeders for being helpful, kind, and professional, often highlighting their excellent communication. The platform offers an easy and smooth process for both finding and selling puppies, with many appreciating the clear descriptions and helpful features. However, some people mentioned significant concerns regarding puppy health, with reports of receiving sick puppies or those with undisclosed medical issues. Some reviewers were not happy with aspects of the website's information clarity or customer service, noting issues like denied verifications or lack of support for ad-related problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers having positive... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Website

People report ambiguous experiences with the website, with many customers expressing satisfaction, finding it... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth, easy,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the amazing help, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great exposure. Notifications were helpful when buyers posted the final payment. Chat was safe and secure. It was nice being able to collect some base family situational status before sending a depo... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience with Lancaster Puppies and The Lapp Family. We have the cutest little Boston Terrier with the sweetest personality. We are so grateful for everything. He’s been to the vet a... See more

Company replied

Rated 5 out of 5 stars

I fell in love with a little Jack Russell Terrier puppy, and really wanted to purchase her. She was all the way over on the East Coast! I wasn't sure I could work things out, but the seller was very h... See more

Company replied

Rated 5 out of 5 stars

My husband dream dog is a Jack Russell Terrier. I found this site and the service is fast, professional and we love the new addition to our family. Adrian the seller was awesome. Furry Trails deliver... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

At Lancaster Puppies, we connect people with puppies. We make it easy for people to find healthy, happy puppies from reputable dog breeders across the U.S. Whether you are looking for a purebred pup or a designer dog, we can help you find your puppy today!


Contact info

4.2

Great

TrustScore 4 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(196)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a Papipoo and she is the best!

I purchased a Papipoo and she is the sweetest, funniest, smartest and most loving dog ever. She’s also very healthy and a joy to our family.

July 18, 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Nancy,

We’re so happy to hear your Papipoo is thriving and bringing so much love to your family. Thank you for sharing your kind words.

The Lancaster Puppies Team

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Rated 5 out of 5 stars

Best Puppies ever!!!!!

I have got a Pug and a French Bulldog off of Lancaster Puppies and let me tell you both breeders I dealt with were fabulous! There practices of breeding are great they are in family environments.Most importantly they stand by the health guarantee. Than there is the fact they usually have very affordable pricing. I would never get a Puppy anywhere else unless it was a true Rescue of a dog in dire need of a home.

July 18, 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi John,

Thank you for such a thoughtful review. We’re thrilled to hear both of your puppies are healthy and that you had great experiences with their breeders.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Will buy again!

We got both of our pups from Lancaster Puppies. Our Boston Terrier at 8 weeks and our Hybrid Pug at 8 weeks also. They are both boys and now 2 years old. The breeders were so nice and helpful. Can’t wait to get a girl Boston Terrier soon!

January 18, 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi TJ,

We’re happy to know both your pups are doing so well and that you’re planning to add another soon. Thank you for your kind feedback.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Beautiful healthy puppies

In September 2023 we bought a Rottweiler puppy and in December 2023 we bought a mini dachshund puppy from Lancaster puppies. Both puppies are beautiful and in perfect health. The cutest dogs we’ve ever had. Both breeders were very nice and held the pups for us until we could get there to pick them up. They both came with papers and veterinarian checkups along with their first round of parvo shots. We highly recommend using them.

September 9, 2023
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Jennifer,

We’re so glad both your puppies are healthy and happy. Thank you for sharing your experience and for recommending Lancaster Puppies.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Two thumbs up

Great experience with the site and the breeder. I couldn't have been happier!

October 11, 2023
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi John,

Thank you for your kind words. We’re thrilled you had such a great experience and are happy with your puppy.

The Lancaster Puppies Team

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Rated 5 out of 5 stars

This is my second time using Lancaster…

This is my second time using Lancaster Puppies. I was also fortunate to purchase my second puppy from the same breeder I purchased my first puppy from. My experience with Lancaster and the breeder was exceptional and I will use them again.

June 19, 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Karen,

We’re so happy to hear your second experience was just as positive as the first. Thank you for continuing to trust Lancaster Puppies.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Puppy Search

I used this website to connect with a breeder in Pennsylvania. It was easy to search by breed and location. This enabled me to adopt 2 dogs for my daughter and myself. They are my best friends now.

December 30, 2023
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Doug,

We’re thrilled to hear you and your daughter both found wonderful dogs through our site. Thank you for sharing your story.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Great folks to deal with

Great folks to deal with. Our puppy is now just over 9 months old and she's amazing. Never have a had such a wonderful dog.

January 26, 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Ginger,

We’re so happy to hear your puppy has been such a wonderful addition to your family. Thank you for your kind review.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Andy was AMAZING

Andy was AMAZING. I never got a animal to the point where I had to get them shipped but when I say it was streamlined it was amazing! The lady that brought Mocha too me was 100% beautiful! It was a 2am morning and we were talking like it was 2pm lol! I would definitely buy from him again.

November 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Great quality pup!

I was in search of a cockapoo for my son. When I reached out to Zimmerman puppies, they were responsive and informative of the available pups they had. Although I had my eyes set on a girl, Marlin bought out both available pups for me to see before making my choice. When I took my pup to the vet for the first time, the vet reassured me that the pup that I got was in good health and looked great! Now that we’ve had her for sometime now, I can say Pepper is a very energetic almost 1 year old pooch. My son absolutely adores her and wants to live in her constantly! I would most definitely would recommend Zimmerman puppies to all who ask where I got my forever friend from.

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

GREAT EXPERIENCE

WAS VERY EASY TO GET IN CONTACT WITH BREEDER AND PICKED HER UP AND MET A GREAT FAMILY GREAT HEALTHY DOG WAS VERY HAPPY WITH THE WHOLE EXPERIENCE THE CAROZZA FAMILY

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Sheltie puppy wonderful match

We love Shetland sheepdogs and this one is our 4th. Lancaster Puppies made it easy to find our new puppy after losing our precious Abbey. We had a wonderful meet, and our little Maggie chose us! John B was gracious and explained everything we asked. Maggie is now 9 months old and is a beautiful, well behaved puppy. She learns quickly and is a wonderful companion.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience in May 2022

I don't know why this request to review didn't get to us sooner. We adopted a male, Bichon Frise May 11, 2022 from the Rabin family. Finn (formally known as Champ) has the best personality and is very, very smart. It was a great experience with Lancaster Puppies. I was nervous because we had not met Finn prior to our purchase and he was being transported from Ohio. The Rabers' assured me if I was not completely satisfied I could send him back. We could not be any happier with Finn, even my husband is very attached to him.

July 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent

Got in touch with the guy, he replied back right away, got my new puppy for a reasonable price, and he's just a pure joy and my perfect little fur baby, he was spoiled thw moment I got him.

December 19, 2023
Unprompted review
Rated 3 out of 5 stars

Can’t do much of anything on this app

Can’t do much of anything on this app. I cannot create an account nor can I save anything.

July 16, 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Neil,

Thank you for this feedback. We are always finding ways to improve our in-app experience and this is helpful for us. As a reminder, we have a great web experience (Lancasterpuppies.com) which should provide you the ability to create an account and complete any tasks necessary!

If there is anything you cannot complete, please also send us a note at contact@lancasterpuppies.com so we can get you quick support.

Warm Regards,
Lancaster Puppies (OG)

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Rated 1 out of 5 stars

Their breeders are not Reputable!!!

Our puppy was advertised on this site. I thought it was a reputable place to find dogs at reasonable prices. They advertise for Summerset Farms in Seneca Falls NY. We called about a puppy, FaceTimed with the owner Curt expecting him to be truthful. Our puppy arrived… at the vet next day we were told of the many problems this “healthy” puppy had- a level 3 ear infection in both ears, a misaligned bite, granules in her stool, a recessed vulva, my vet suspected abuse. We kept her despite her medical costs- we felt we had rescued her from a horrible life. So sad to think of all those puppies there- please learn from our mistake. Lancaster lists him as a “reputable breeder” - need I say more!!!’

July 7, 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

We are sorry to hear that you had a negative experience. Lancaster Puppies is merely an advertising medium that helps breeders and potential puppy buyers connect. If a breeder is found to be negligent and unethical, we do not allow them to advertise with us, as we do our best to make our site a safe and reputable place for people to find their forever friend.
Curt from Summerset Farms has been advertising with us for many years and we have NEVER had negative feedback from anyone about him. We recommend reaching out the the breeder with any concerns that you may have concerning your purchase. If you have any more questions or concerns, please contact us at Contact@LancasterPuppies.com
Thank you!

Rated 5 out of 5 stars

Happy Havapoos!

We did our research and had a wonderful experience with breeder Leah Stoltzfus. Our Havapoos were clean, happy, and healthy. Their environment was very warm safe. We were able to see where and how they were raised. Their puppy food is also healthy and nutritious.
They are 8 weeks old and after being in their new home for only 3 days are on the path to being potty trained. They are so smart!

June 29, 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hello Vernamae,
Thank you for your great review. It is always a good idea to do research before buying a puppy or puppies.We are glad that you had a wonderful experience with Leah Stoltzfus when purchasing your happy Havapoos. We wish you and your new pups the best!

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