Lance Glasses Reviews 399

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

This company doesn't deliver - their website is gone - they had a campaign on Kickstarter, but no reply on any message - this looks like a big scam and fraud

Rated 5 out of 5 stars

Honest folks creating truly the best frames at affordable prices. Even my local optician was amazed by the quality and asked me where did I purchase the frame from. Purchased 2 via indeigogo pla... See more

Rated 5 out of 5 stars

My experience with lance glasses was just perfect! Excellent customer support, amazing product with fine details and surprisingly good quality lenses. Side note: I own a pair of Paris Havana Sungl... See more

Rated 5 out of 5 stars

I absolutely love this brand! The design is super cool and unique, making it stand out from the crowd. It's incredibly simple and easy to wear, which adds to its appeal. The quality is amazing, exceed... See more

Company details

  1. Sunglasses Store

Information provided by various external sources

The first luxury glasses combining the finest materials and design with the most advanced technology


Contact info

3.4

Average

TrustScore 3.5 out of 5

399 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(399)

1 review in the last 12 months

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Rated 5 out of 5 stars

Sturdy and stylish

Frames are sturdy and the ones I got are full of personality and style.
The lenses in mine are photo chromatic and are my first of that kind so I guess that's why they never get as see though as normal lenses.
When I bought them the price were better than of the big boring brands. Would definitely recommend.

June 5, 2020
Unprompted review
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Rated 4 out of 5 stars

I Was So Stoked to Get My Lance Glasses

I was so stoked to get my Lance glasses, but since they arrived I can’t use them. It was difficult and I didn’t see a solution to this, but I did the best I could to transfer the information from my prescription into the form on the Lance website, but I’m not an eye doctor so I didn’t do it right. Why can’t we just email you the prescription so it’s correct? I want to be able to send my glasses back and get new, lenses with the correct prescription for the cost of shipping only please.

June 5, 2020
Unprompted review
Rated 1 out of 5 stars

It has been a year since I ordered my…

It has been a year since I ordered my glasses. They claim to having sent it to the wrong address and since then I have been on them every few weeks but to no avail. "We are waiting for your glasses to be returned to us", and "You know the corona virus...". At this point I have given up. 200$ down the drain.

June 5, 2020
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Rated 1 out of 5 stars

Poor customer service

Honestly I'm a new backer of this project. But despite this few time involve with it, i've checked the opinions about lance in the comunnity on facebook. There's a lot of people claiming that even before the covid crisis they never get their pair of glasses. This clearly affect trusting on the project. So today after reading all the comments, I can't be so sure to receive the glasses. I still don't have the sourvey, and plus the covid crisis, there's more uncertainty that they deliver in this year. I'm thinking going straight to ask for a refund.

June 5, 2020
Unprompted review
Rated 5 out of 5 stars

I love my glasses

I love my glasses. The quality of the frames is very good. My prescription was excellent and I have a complicated prescription. I would not hesitate to buy glasses from Lance again.

June 5, 2020
Unprompted review
Rated 5 out of 5 stars

Incredible product

Incredible product, great design, spot on prescription (be careful when entering yours as it was in reverse order presented on my paper prescription). Definitely not cheap for prescription glasses, but very pleased. The case isn't very attractive, so I'd skip that if it's not included.

June 5, 2020
Unprompted review
Rated 5 out of 5 stars

Very good glasses

I have been wearing the glasses for quite a while now and must say that I am really very satisfied. The shape, the colour and also the lenses are really well done.

June 5, 2020
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Rated 5 out of 5 stars

Worth the Wait

Order took long but it is all worth it! Please make a cat eye design soon!☺️

June 5, 2020
Unprompted review
Lance Glasses logo

Reply from Lance Glasses

Thank you for trust and support !

Rated 4 out of 5 stars

I love my glasses

I love my glasses, the quality is fantastic. I will buy again based upon one criteria - that I can get them in 30 days. It took months for me to get my glasses and I understand it was a kickoff so I remained patient. Lance communicated with me and that reassured me that the glasses were coming. With a few improvements, this would be the only place I will buy my glasses from. Excellent glasses, fantastic value! Thank you Lance.

June 5, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing glasses

Amazing glasses, they were just what I wanted. Very high quality of materials and lenses. I will definitely order again from them. I have two pairs of sun glasses and I get compliments every time I wear them. I'm really satisfied with them. Great price also.

June 5, 2020
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Rated 5 out of 5 stars

Lance glasses are great

I bought 2 pair with correction, (also for astigmatism) multifocal, adapting to sunlight and I am very satisfied. They are strong, good quality and good glaces. I recommend them to everyone
I use them for work, reading, biking in the sun,... all in one

June 5, 2020
Unprompted review
Rated 5 out of 5 stars

Love my Lance glasses

I have had my pair of Lance glasses for over a year now and they are terrific. I have worn glasses for almost 60 years. I am currently awaiting my second pair ( new prescription ). The glasses are very well made, lightweight, prescription is accurate, and they are durable.

June 5, 2020
Unprompted review
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Rated 1 out of 5 stars

Bad Quality. Frames broke at the hinge to frame…

Frames broke at the hinge to frame connection point after 30 days of use. Reached out many times to customer support, bounced around to direct my request to others in the company and still no replacement after 9 months? Save your money.

My email from September 25, 2019:
"Karim-
I put in a support ticket and that ticket was closed asking me to communicate directly with you for frame issues. My 2.0 Hausmann's have already failed where the hinge connects to the front of the glasses - looks like the 2 metal posts that go in to the 2 holes on the hinge have come undone. I have pushed them back in/together but still falls apart. I have added a small drop of superglue to keep it together for now so the pictures won’t do it justice but I attached nonetheless. Please let me know the next steps as I’m afraid these will keep failing. (which they have).
I am order 1886 and backer 3,807"

June 5, 2020
Unprompted review
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Reply from Lance Glasses

Hi Dave ,
This trust campaign we are now driving is to identify any of the issues we still have. Many reasons can be at the origin . Our customer care , the parcel lost , a mail we forget ( we re Human too ..) . And we are willing to improve and make sure even if you re angry at us , to solve your issue ASAP . Do you mind to just precise your backer number & platform so the team will check?
Thanks a lot for your resilience on the matter .
Lance Team

Rated 5 out of 5 stars

Great design

Great design, excellent lenses, fantastic service. Would be glad to order more glasses from these quality folks.

June 5, 2020
Unprompted review

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