we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently did a Ltd company BTL Purchase for a client. The BDM Rahead was very informative and knew the criteria very well. The underwriter stayed in contact throughout and we had a direc... See more
Company replied
I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients h... See more
Company replied
As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throug... See more
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Company details
Written by the company
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Contact info
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, United Kingdom
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4.5
Excellent
613 reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Raheed Hussain was really helpful on…
Raheed Hussain was really helpful on getting this case over the line.
October 22, 2025
Reply from LANDBAY
Thank you Deeksha for your 5 star review. We've passed this on to Rahead!
Excellent as always
October 27, 2025
Efficient
From the beginning Harry Phillips has been amazing, the underwriting seamless and mortgage offer within a reasonable time.
October 23, 2025
Reply from LANDBAY
Hi Moshin,
Thank you for your feedback and 5 star review! We hope to work with you again soon.
Landbay are the most unprofessional…
Landbay are the most unprofessional lender i have ever known . I paid off a mortgage account 27th February this year and they still have there charge on the property which means that completion today was postponed . I then called to ask what is going on only to be told that they put the wrong title number on the DS1 so Head Office have sent it back asking for the right title number so more delays and no apologies . I have reported them to the Financial ombudsman so see how we get on .
October 14, 2025
Unprompted review
Harry and Chris were great
Harry and Chris were great, mortgage offer is issued within 2 days of application for a limited company buy to let purchase
October 10, 2025
Unprompted review
Reply from LANDBAY
Hi Caner,
Thanks for your review. We're glad you enjoyed working with us and have passed this on to Harry and Chris.
I worked with Christ Plaster on my…
I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients have a large property portfolio and having used other lenders in the past – the service really stood out as exceptional.
I have been so impressed with the overall service provided by Chris and Ian May and wouldn’t hesitate to use Landbay for any new cases.
October 3, 2025
Reply from LANDBAY
Thank you for your feedback! We’re thrilled to hear that Chris and Ian delivered such an exceptional experience. Providing fast, reliable service is what we strive for, and we really appreciate your support.
Underwriting was good
October 6, 2025
Reply from LANDBAY
Thank you Gary for taking the time to leave a review.
This was a straightforward product…
This was a straightforward product switch. You requested a new valuation at significant cost and very detailed ID request despite the client being an existing client. The delays resulted in the client being on SVR for 1 month and the additional interest cost was avoidable in my opinion.
October 1, 2025
Reply from LANDBAY
Thanks for taking the time to share your feedback. Our Product Transfer process can sometimes differ from other lenders because of our funding model. We work with multiple funding partners to offer a wide and competitive range of buy to let mortgage products, and occasionally this means your funding partner may change during a transfer.
We understand this can add an extra step, but we’re committed to keeping the process smooth and transparent through our fully digital journey. Your comments are really valuable to us and help us continue improving the experience for our customers.
Great service that you can rely on
October 1, 2025
Reply from LANDBAY
Hi Andrew,
Thank you. Its great to hear you can rely on our service and working with our team!
Great service and very helpful BDM
September 24, 2025
Reply from LANDBAY
Thank you for your review Leighann!
Just a very good BTL lender that is…
Just a very good BTL lender that is better to deal with more than many others.
September 25, 2025
Reply from LANDBAY
Thank you Andy! We're glad to hear you enjoy working with us and hope to do so again soon.
Great Service
Recently placed a Ltd Co Buy to let with Landbay. Both my BDM Harry and the underwriter, David (who I had direct access to) were extremely helpful. Was a very positive experience and I look forward to placing business with them again.
July 1, 2025
Unprompted review
Reply from LANDBAY
Hi Carole,
Thank you for your review. We're so glad that you enjoyed working with us and have passed your feedback on to Harry and David!
Reply from LANDBAY
Thank you, Kevin. We look forward to working with you again soon!
Big thanks to Harry Phillips and team…
Big thanks to Harry Phillips and team at Landbay. This was my first Buy to let case with them and am glad to say that I received great help and support at every stage.
Their portal is very user friendly and didn’t feel like it was my first time using it.
Strongly recommend Landbay and team for your Buy to let applications.
September 9, 2025
Unprompted review
Reply from LANDBAY
Thank you for your amazing review, and we're so glad your first case with us went smoothly, Dipak. We look forward to working with you again soon!
This was the most complicated and drawn…
This was the most complicated and drawn out product transfer that I have ever been involved with and I have been a mortgage intermediary for over 40 years!
September 4, 2025
Reply from LANDBAY
Hi Ismail, thanks for taking the time to share your feedback.
Our Product Transfer process can sometimes differ from other lenders because of our funding model. We work with multiple funding partners to offer a wide and competitive range of buy to let mortgage products, and occasionally this means your funding partner may change during a transfer.
We understand this can add an extra step, but we’re committed to keeping the process smooth and transparent through our fully digital journey. Your comments are really valuable to us and help us continue improving the experience for our customers.
Reply from LANDBAY
Thank you for your feedback. Hope to work with you again soon!
Rate switch process was painful and…
Rate switch process was painful and felt like a full mortgage application
September 4, 2025
Reply from LANDBAY
Hi Ash, thank you for taking the time to share your feedback.
Our Product Transfer process can sometimes differ from other lenders because of our funding model. We work with multiple funding partners to offer a wide and competitive range of buy to let mortgage products, and occasionally this means your funding partner may change during a transfer.
We understand this can add an extra step, but we’re committed to keeping the process smooth and transparent through our fully digital journey.
Your comments are really valuable to us and help us continue improving the experience for our customers.
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