LANDSCAPING SUPERSTORE Reviews 

156
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful and polite staff, noting that team members are always patient and ready to assist with any queries. Many people also appreciate the competitive prices offered across the catalog alongside very fast and reliable delivery services. However, some reviewers were not happy with delayed deliveries and enduring extremely long waiting times when trying to get order updates from support. A few customers additionally mentioned receiving incorrect items, experiencing poor communication, and facing frustrating obstacles during the entire resolution process.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between consumers. Many people... See more

Product

People report ambiguous experiences with product, reflecting a split opinion among reviewers. While some... See more

Staff

Reviewers mention positive feedback about staff, highlighting professional, friendly, and helpful service... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered from Landscaping Superstore because my usual local woodyard, J Gard & Sons Ltd were only listing decking in 4.2 metre lengths - I wanted 3.6 metre lengths. When my order arrived, I was surp... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. I made the huge mistake of buying three 20kg bags of shingle on line from B&Q for £50…then waited 10days for it to be delivered. In the meantime I discovered Landscapin... See more

Company replied

Rated 5 out of 5 stars

Delivery was surprisingly quick. Next day delivery. The only small complaint if at all is that I wasn't notified of the delivery date and time. It was delivered correctly at the site and position... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the coping stones I purchased, they look fantastic and you can see they are high quality. Melanie at Landscaping Superstore was very helpful and patient when she helped me with queri... See more

Company replied


Company details

  1. Landscaping Supply Store

About LANDSCAPING SUPERSTORE

Written by the company

Who are we?

LANDSCAPING SUPERSTORE has everything you need to improve your home through a wide range of products at the right value and right time, with helpful people and effortless, inspirational e-commerce.

Earn SUPER rewards

Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

156 reviews

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4.3

All reviews

(156)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great purchasing experience…

Great support relating to delivery dates and fantastic support on the day. Top notch service.

May 25, 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good morning Mark,

We're so glad to hear you received fantastic support with your delivery. Thank you for your review, and we hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Fast response

Fast response. Great delivery - the driver rang 10 minutes before arrival. Helpful to a tee and great quality topsoil for my new garden. Green fingers made easy.

May 24, 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Jeffrey,

We're so glad to hear you had such a positive experience with our delivery and topsoil quality. We appreciate your kind words!

Kind regards,
Phil.

Rated 5 out of 5 stars

Competitive prices and good delivery

Easy to use website and helpful staff when I called to check something. Price of stones was good compared to other online options. Delivery was relatively quick and I was kept informed throughout. Will certainly use again.

May 16, 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Imogen,

We are so glad you found our website easy to use and our staff helpful. We appreciate your kind words about our pricing and quick delivery. We look forward to assisting you again in the future!

Kind regards,
Phil.

Rated 1 out of 5 stars

Shocking service

Shocking service. A different story every time you contact them. First promise of delivery in a particular week. After payment the delivery week suddenly could not be guaranteed. Then a telephonic conversation confirming a Friday delivery. Thereafter an email about the order being delayed. Then a telephonic conversation saying they need to check with supplier because they are not sure. Another telephonic conversation stating the goods were delivered the day before the delay notice was sent. Then an excuse that the deliveries had “technical issues” all week showing stock on the system as either delivered or damaged. Now the holding position is that their supplier needs to investigate and it is a bank holiday weekend so maybe they will have an answer on Tuesday. Not once was the promise of a call back actually fulfilled.

Update: delivery arrived Tuesday after the bank holiday. The joists were the wrong size even though the order clearly stated the size. Apparently they do not even sell the size we ordered. The joists were not unloaded, they were sent back with the Courrier and a refund requested. Two weeks later the refund was processed. The next day after the refund was processed, another Courrier arrived to collect the joists that were never unloaded.
This company must be bleeding money on wasted costs.

May 22, 2026
Unprompted review
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good Morning,

Thank you for taking the time to leave a review.

I do sincerely apologise for the issues you are having with your order.

Unfortunately as you have not provided any order details I have been unable to locate your order to investigate this for you.

Please do email feedback@cmostores.com so I can look in to getting this resolved for you.

Kind Regards

Samantha

Rated 5 out of 5 stars

Very happy with my decking it came…

Very happy with my decking it came early with a mix up on the order they went above and beyond by taking the load back and redelivered the same day witch is a miracle as I live on the Isle of wight the driver could not have done anymore with his help 5 stars all the way well done and thank you.

May 18, 2026
Rated 1 out of 5 stars

Late delivery

Late delivery, lack of communication and when it was confirmed it got pushed back again, order still hasn’t been delivered

May 5, 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good Evening,

Thank you for taking the time to leave a review.

I am so sorry you are yet to receive your order.

We were advised by our supplier delivery would be with you on the 30th April and we have had no further notifications from them to advise it couldn't be delivered or has been delayed.

I have emailed them to chase this up for you and we will come back to you with an update.

Kind Regards

Samantha

Rated 1 out of 5 stars

Non receipt of goods purchased

To date, I have not received all of my orders. The first two bags were delivered without any problems. Then a different driver came with 3 pallets after a wait of over 2 weeks and did not have the correct equipment to move the pallets. One was deposited on my driveway and after phone calls with tendering express, Braintree, the pallet was moved to the side but the driver left with the remaining 2 bags promising to return with the correct lifting equipment. I am now going to ask for a refund of the two bags that were not delivered. I will NEVER buy from Landscaping again and would not recommend this company.

April 20, 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good Evening,

Thank you for taking the time to leave a review.

I do apologise about the issues receiving your order in full.

I can see from the notes on your order that there was an issue with where to offload the items as pallet trucks cannot travel over grass or gravel without sinking/getting stuck.

I can see you have spoken with customer services to get a collection and refund arranged.

Apologies about the problems with this.

Kind Regards

Samantha

Rated 1 out of 5 stars

The item arrived damaged and am still…

The item arrived damaged and am still waiting for my refund

April 23, 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good Evening,

Thank you for taking the time to leave us a review.

I do apologise your item was received damaged, I can see you have since been fully refunded for you order since leaving your review.

Kind Regards

Samantha

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