Lanes Group Reviews 

Carried out works on our site over the Bank holiday was no issues the works went smoothly

The services and professional advise provided by the Lanes Group is of a very high quality. I would recommend them.

Keith is always friendly and very helpful on the phone. Great team and a quick turnaround when needed. Thanks Lanes Group.

We have been using Drains almost exclusively for the last few months and found their service and advice second to none. They have completed a number of jobs for us and have done so in a professional and timely manner. Would highly recommend

Used Lanes on multiple occasions.

Fast friendly service at all times

Highly recommended.

Called at 6:00 at night and had Gm guys on sight at lunchtime. Can’t ask for any better service. Thanks again.

Really nice lads great work done thank you

I would like to express my thanks and gratitude for the job performed by Tom Bail on 29/04/2023, he is a friendly polite gentleman and had done an exceptionally perfect job, even cleaning all the area surrounding the drainage cap. I highly recommend Lanes for Drains!

Excellent and Thorough Service.
Highly Recommended.

Exceptional service from the initial enquiry, through to the completed work.
I was kept updated throughout the process, Megan, Vanessa and the Admin team were extremely professional, courteous and helpful.
Phil and the team that worked on my job carried out the work efficiently and neatly.
I can highly recommend Lanes for Drains.

I contacted Lanes for Drains to have a Highway sewer jetted and CCTV surveyed, I made contact via email and had a call back the same day, once we had discussed the requirements, Lanes were on site the next day and gave me a report the same week, this was a perfectly smooth service and I received exactly what I needed, I would definitely recommend Lanes for Drains.

I recently had a blocked pipe in the bathroom. Lanes for Drains attended organised by my insurance company. 1st visit was not successful but a follow up the next day was followed by the team in Broxburn at short notice as I had taken the day off to get the job done. Great, courteous and cheery staff I’d definitely recommend!! Thanks very much

Lanes Drains are very efficient and they came when they said they would. They got on with the work and it would appear to be a good job and hopefully the drains are now cleared of tree roots and a manhole fitted. Dave Barton and Mark from the Manchester depot finished the job and were very pleasant and hard working as were the other men who worked on the job over the three days.

Not a good experience. Now had three visits to try & unblock a drain from a cleaners sink. Communication between the the visits was extremely poor. Communication from the guys coming to site was not good. The last visit left the cleaners sink area in a poor state & did not clean this area before leaving. The sink is still blocked & you are stating that a camera is required, of which has already been used. I am not satisfied with this service :(

Have a blocked drain gully. Called Thames Water as I have shared drains. Lanes were sent out on behalf of Thames. Came 24 hours after my first contact on behalf Thames. Issue identified as my problem as the blockage was in my private drain. Told to contact my insurance. I did.

Insurance informed me that a contractor will be sent within 6 hours. Lanes called to say they had been contracted by the insurance company. They can’t come out for another 48 hours as they are very busy! Ironically they were here 30 mins beforehand under the guise of Thames Water.

I called back my insurance company who apologised and stated the time delay from Lanes was not acceptable.

Metro Rod were assigned the Job instead and came out within 4 hours. I have a feeling that Lanes have gotten too big to provide a quick service and simply do not care about the end customer.

If you are assigned Lanes by your insurance company may I suggest that you refuse and ask for an alternative contractor instead if you want a quick service.

Dave Barton and Mark came over after we were without a working toilet for 4 days. They cleared it quickly, (after 2 other companies couldn’t), they were friendly, professional and really helpful. Thank you!

We've been using Lanes Group now for several years and really happy with the level of service we receive from the local team, friendly bunch and always happy to help.

Completed work on time and at date and time agreed. Service was excellent from start to finish

Sorted the problem quickly
Great job