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Lankeleisi Reviews 2

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TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

No confirmation email on order

Ordered a brake system for my X3000-plus yet I got no confirmation email or tracking number for my order yet payment went through instantly. Very very slow replies and yet to get any confirmation a week after ordering.

October 15, 2024
Unprompted review
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Reply from Lankeleisi

Dear customer,
I'm sorry.
We helped you check your order, was placed on October 15, we arranged for your shipment on October 16th! Because you did not provide your e-mail address when you placed the order, we could not notify you by e-mail.
The email that you send to us is on 20:33 October 22,2024 in China time. That time is very late at night in China. We have off work at that time. When we are on duty, we reply your email in the morning.
And we had also sent email to you to explain that.
I'm sorry for the inconvenience.

Rated 1 out of 5 stars

I purchased a mg740 plus way back in…

I purchased a mg740 plus way back in 2022 from a dealership in London. The bike arrived a few weeks later due to waiting for new stock to come in. The bike arrived in perfect condition & the assembly took around 20 minutes, fitting the front wheel, straightening handlebars etc. The 48v 20ah (Samsung cells) isn't bad either. My beef with Lankeleisi started when I ordered a rear rack. They sent me a universal rack, something you can buy on ebay for twenty pounds. In fact I ordered one from ebay to compare & it was the same rack, but where ebay had only charged me twenty pounds, lankeleisi charged me ninety nine pounds & then refused to refund me. I recently saw an ad form the European side of the company advertising rear racks for my bike (99 euros) so I contacted them & asked if it was a genuine rack & not one of these universal ones from ebay & guess what they blanked me. I went back to the bike dealers (funzone) & asked them if they could get me a rack & guess what, they've also blanked me. The chain fitted to the bike (KMC) is over forty pounds on the lankeleisi website so I checked the price by emailing KMC themselves. They emailed me back & told me that the chain fitted to my bike has a recommended retail price between six & seven pounds & they didn't recommend using this for an ebike. The change length was 120 links & KMC recommended 116 links & a suitable chain for ebike's, which only cost twenty six pounds. Lankeleisi is a dreadful company to deal with & there's plenty of other brands that are using the same hubs in various sizes 20" 24" 26". Then theres the awful dyisland brakes & that cheap as chips handlebar riser/stem. The saddle is huge & impedes your riding, so that was the first thing to go. These bikes are assembled either in China, Taiwan or Asia & can be ordered in various configurations & then the name of the company is applied, so all in all, nothing very special & to end this Avoid at all costs

April 9, 2024
Unprompted review

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