La Parfumerie USA Reviews 191

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as unique and long-lasting. Many people highlight the outstanding delivery service, noting fast shipping, secure packaging, and timely arrivals. The staff also receives frequent commendations for being knowledgeable, friendly, and providing excellent customer service, making the overall experience a delight for consumers. However, some customers were dissatisfied with issues related to product integrity upon arrival, such as leaking or broken items, and a few questioned the authenticity of products due to the company not being on authorized retailer lists. There were also occasional mentions of poor communication or perceived rudeness from staff when attempting to resolve these issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the wide selection of unique and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the ultra-fast... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being incredibly... See more

Service

People report positive experiences with service, highlighting excellent customer service, knowledgeable... See more

Quality

Consumers find quality to be positive, with many praising the Grade A quality of products and the lasting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bois Imperial is absolutely a gorgeous unique perfume! I’m totally in love! Just a small spray and it lasts all day! So many compliments! Kudos to their sustainable packaging! Truly a masterpiece... See more

Rated 5 out of 5 stars

Hello I am founder of Fafabiotic and have a birthday program for my customer, the purchase from your store was to celebrate my first ever customer who joined me via social media! She loved the produ... See more

Rated 5 out of 5 stars

Every visit and purchase with La Parfumerie is a delight. This time I wasn’t able to make the trunk show and they handpicked a wonderful fragrance for me/my mom. I’ve been a customer long enough that... See more

Rated 5 out of 5 stars

This place is a GEM!! I randomly came across La Parfumerie a few years ago while trying to source some high end fragrances. I’ve always been skeptical about authenticity when buying fragrances from an... See more


Company details

  1. #9 of 54 best companies in Perfume Store

Written by the company

La Parfumerie USA is a fragrance boutique offering high-end perfume from Europe in the heart of Raleigh, NC. Our carefully curated selection of niche perfumes will satisfy the most demanding customer. We ship to the entire USA


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great products and scent

Great products and scents. I’m very satisfied with the quality of my perfume. I also love the testers La Parfumerie gives to try. I originally bought one perfume in the store and once I got home and tried the tester for another scent I fell in love and immediately ordered another perfume. Everything about La Parfumerie is sensational from the products itself to the customer service I received. I highly recommend, definitely a 10/10.

January 17, 2024
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Rated 5 out of 5 stars

a good shopping experience

Surprisingly, this was the only store in the US where I was able to locate Nicolai's hand and body lotions (the parfums and home scents yes, the cosmetics no). It's nice that I don't have to order the products from France (not that I object to dealing with Nicolai Parfumeur Createur, they are a great company, this is just more convenient). The items were shipped quickly and happily received.

January 23, 2024
Rated 5 out of 5 stars

Great service

Quick shipping and a better price then I saw elsewhere. Thank you! I look forward to visiting your shop in person some day!

December 3, 2023
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Rated 1 out of 5 stars

The product was never delivered

The product was never delivered. I was watching the usps tracking, they said it was delivered, but I did not receive it.

October 16, 2023
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Reply from La Parfumerie USA

Hey Sean,

I'm truly sorry to hear about the delay in receiving your package. We've sent an email with instructions on the steps to take regarding this issue. Please rest assured that we are more than willing to replace your missing item, and we kindly ask for your patience during this situation.

Unfortunately, shipping times are something that are beyond our control, but we genuinely appreciate your collaboration and understanding. Your satisfaction is important to us, and we're doing our best to make things right. If you have any further questions or concerns, please feel free to reach out to us.

Thank you for your continued patience and for allowing us the opportunity to resolve this matter.

Best regards,
Viktoriya

Rated 5 out of 5 stars

What makes La Parfumerie USA stands out…

What makes La Parfumerie USA stands out is how the owner and staff are passionate about fragrances, and how they engage back with the community. They also have a large selection of house/brand to explore. I'm unable to visit their physical store, but I appreciate their selection is available online, allowing me to experience virtually. Fast shipping as well! I recommend La Parfumerie USA to buy quality fragrances.

October 11, 2023
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Reply from La Parfumerie USA

Hi Patrick, Thank you for your kind words! We're thrilled to hear you appreciate our passion for fragrances and our online selection. We'll continue to provide top-notch service and fast shipping. We look forward to serving you again soon! 😊🌸

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Rated 2 out of 5 stars

I was disappointed

I was disappointed. Other discount perfume houses ship free especially with the price bracket of $75.00 for such a small amount of eau de toilette. The cologne was shipped in a generic little pump spray. I purchased the same amount from other companies and at least it was the box and bottle with original packaging for
$40.00 with free shipping.

August 26, 2023
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Reply from La Parfumerie USA

Hi Thomas, Thank you so much for your recent review, and for bringing to our attention your dissatisfaction with your recent purchase. We tried to call and email you but couldn't reach you. We are sorry to hear that our product didn't meet your expectations.

We are a small local business, and unfortunately, we can't offer free shipping with a purchase under $300. In your order, you received a $10 coupon that offset your shipping charge in this case. The product you purchased is not offered in the original packaging and is only available in the format shipped to you. When making your choice, our website offers you two options: 2ml and 100ml. We always suggest our clients order 2ml to test or 100ml for a better value.

We can't wait to see you at our store again!

Have a great day,
Vika

Rated 5 out of 5 stars

delighted with my perfume without a…

delighted with my perfume without a doubt xerjoff derma pura my favorite I love it

August 18, 2023
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Reply from La Parfumerie USA

Thank you so much for your trust. We're thrilled that Xerjoff Derma Pura is your favorite. If you ever need more or have any questions, feel free to reach out. Enjoy the delightful scent!

Rated 5 out of 5 stars

Highly responsive

Highly responsive, great service, excellent products!!

August 6, 2023
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Reply from La Parfumerie USA

Hi Gary, We're thrilled you're happy with our responsiveness, service, and products! 😊🌟 Thank you for shopping at La Parfumerie USA




Rated 5 out of 5 stars

Fast shipping

Fast shipping, packaged well. Love the choices of scents and the complimentary samples they include.

August 3, 2023
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Reply from La Parfumerie USA

Hi Michaela,

Thank you so much for your kind words! We are so glad to hear that you were happy with your recent order. We take pride in our fast shipping, careful packaging, and wide selection of scents. We are also happy to provide complimentary samples to our customers, so they can try out different fragrances before they commit to buying a full bottle.

We are so grateful for your business, and we hope you will continue to shop with us in the future.

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Rated 5 out of 5 stars

10 Star “Everything”⭐️⭐️⭐️⭐️⭐️

10 Star Everything…Customer Service and product.. These ladies are selling the truth in a bottle. Thanks ladies from here on out u have my business… Oh and also I got what I ordered in 3days …”sheesh” you ladies are on top of yall game and my next question is when are y’all gonna open up shop here in Va.? There ain’t enough stars ⭐️ to give cause You’re service and product deserves more than 5 stars so I gave u 10..

August 10, 2023
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Reply from La Parfumerie USA

Hi James, We are so honored that you would give us such high praise. We are always working hard to provide our customers with the best possible products and services, and it is so gratifying to hear that our efforts are appreciated. We are especially thrilled to hear that you were so impressed with our customer service and fast shipping. We are so glad to have your business!

Rated 5 out of 5 stars

Beautiful Experience !

I had a wonderful experience in this store, the owner and stuff are very helpful and friendly, the atmosphere is beautiful and inspiring, it all make you feel like a princes!
I recommend for everyone to visit this magical place and see it for yourself ! 😃

August 1, 2023
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Reply from La Parfumerie USA

Hi Anna, Thank you for your wonderful review! We're thrilled you had a magical experience at our store. Looking forward to welcoming you back soon!

Rated 5 out of 5 stars

Great experience

Great experience, great products, excellent customer service!⁹

July 20, 2023
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Reply from La Parfumerie USA

We're thrilled you had a fantastic experience with us! Thank you for the positive feedback on our products and customer service. Your satisfaction means a lot to us.

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