I bought two 5 litre bag-in-box…
I bought two 5 litre bag-in-box Cornicabra at their office in Madrid. Unfortunately, this product was fermented and was no longer a good product, not even extra virgin anymore. I gave this feedback to the company and they did nothing, advised me to buy their premium line, which is only sold in bottles. Anyway, I will use this defected product for frying or sautéing vegetables, not possible to use raw with all that fermentation smell and taste. Btw, the color was orange, I know color is not an indicator of quality, but orange color is definitely an indication. It is clearly oxidized and fermented. It’s probably from 2024 production sold as 2025 production. What a shame!
Reply from Finca La Pontezuela
Thank you for sharing your experience. We are truly sorry to read about the condition of the Cornicabra bag‑in‑box you purchased and the disappointment this has caused.
Quality and freshness are core values of our brand, and all our oils are produced, stored, and packaged under strict quality and traceability controls to preserve their sensory and nutritional properties. What you describe does not reflect the standards we work to uphold, and we regret that your feedback was not handled in a way that met your expectations.
We would like to reiterate our commitment to customer satisfaction and to the excellence of our extra virgin olive oils, both in bag‑in‑box and bottled formats. Our team reviews all quality-related incidents internally to identify possible issues in production, storage, or rotation, and to apply corrective measures when necessary.
We remain at your disposal through our customer care channels to review your case and offer an appropriate solution in line with our quality policy, as we believe every customer deserves an experience that reflects the care and tradition behind our oils.