Appalling service!
The food was genuinely excellent, which makes this review all the more disappointing to write. Unfortunately, the service completely overshadowed what could have been a great evening.
We called ahead because our reservation through Restaurant Tonight was for two, and a third friend wanted to join us. The person on the phone was dismissive and unfriendly, simply telling us to show up and they would "see what they could do."
When we arrived, we were seated at a table in the corner, but from that point on the service was exceptionally poor. We waited around 25 minutes just to receive menus, and another 25 minutes before anyone came to take our order. Throughout the evening, we had to flag down staff ourselves, and there was no smile, no welcome, and no interest in whether we were enjoying our meal. We genuinely felt like we were an inconvenience.
The most disappointing part came when we paid. Our Restaurant Tonight reservation included a 20% discount, but it had been forgotten on the bill. My friend had already paid by card before we noticed. When we politely pointed out the mistake, the waiter reacted with visible frustration, swearing under his breath instead of apologizing or handling the situation professionally.
Mistakes happen, and forgetting a discount is understandable. Treating customers with irritation and disrespect when correcting that mistake is not.
It's a real shame, because the kitchen deserves praise. The food was delicious, but the service was among the worst we've experienced, and sadly it means we won't be returning.