Laptopkeys Reviews 

TLDR: The keycap arrived ontime and fit the keyboard perfectly, my ".>" key is now fixed! Would buy from Laptopkeys again.

Picking a key:
Depending on your laptop model there will be multiple keycap types available, I sent in an email to confirm with the staff which type I'd need for my LENOVO LOQ 15IRX9. They were quick to reply and accurately identified what model of keycap I needed.

Postage:
I got international shipping to Australia and it arrived on business day 15 which was within their 10-15 business day estimate. Keep an eye because it literally is just in a small standard envelope!

Installation:
This is where it got tricky. The keycap arrived assembled (plastic mechanisms already on the keycap). There is an installation guide which explains this, but heres how I managed to install it incase it helps:
1. Seperate the plastic mechanism from the keycap (this is so you can put the plastic mechanism on the keyboard and click it into place, seperating from the keycap helps massively with visability and aligning it)
2. Click the plastic mechanism into place, I did this by hooking the 2 bottom slots first, then pulling the mechanism along towards the top, using a screwdrive to gently click the top notches into place.
3. Once you've done this you win! Just click the keycap top onto the keyboard and mechanism by pressing it on firmly, press around it until you hear all 4 (or however many you have) connection points click.

Conclusion:
From my experience, the Laptopkeys is great and a safe place to buy from. However due to the nature of installing keycaps as mentioned above it can be very easy to pick the wrong one, or struggle to install the replacement and assume you got given the wrong keycap. Without the help of my dad (an experienced keycap replacer) I genuinely might of given up on installing it and assumed it was the wrong keycap. So be sure to use their customer support to identify what you need, and have the right tools (and patience) ready to install the keycap!

Hope this helps :)

I sent photos of key socket, hinges, and key cap as well as laptop model name. Their support emailed me the link to the item I should order from their website. The key cap arrived with hinges attached. The minor disadvantage is that you have to carefully remove the hinges. But the big advantage is that it tells you which way is up and front for each of the two hinges.

I have a ThinkPad W530 as my daily driver, still, and recently I broke the W key. I looked online for a replacement keyboard and there are lots available from China but I didn't want to order one only find it's not backlit as this is such a useful feature to me. I bought a used but damaged keyboard thinking I could just swap the W key...that's when I realised there are different versions of the underlying W530 keyboard. I searched n found laptopkeys.com. After using my phone camera magnification, I was able to select the correct replacement from the laptopkeys website, which has helpful pictures and videos. I ordered an extra key, being in Australia the postage would otherwise be more than the key and I thought just in case in the future. The order process was straightforward, as was payment. The key arrived about 2 weeks later. The white plastic mechanism was already installed under the key cap and it took me a while to separate it in order to be able to install it in my keyboard before pressing on the key cap. Now I tried to install it with out removal of the key cap but had no luck. I looked for videos but only found doing it the way I described. I was nervous I'd break the plastic clips on the mechanism but eventually I got it separated and installed. A video for that would have been helpful or perhaps on on how to install with the key cap on but I worked it out. I could have emailed the laptopkeys team I suppose as in hindsight, they seem really genuine and interested to help people maintain their systems keyboards, so my bad. I didn't need to replace the tiny rubber cap that gives the key it's return but it was provided in the packaging. The packaging of these tiny parts was all done well and survived the long journey to Geelong. I would happily buy from them again and feel confident to recommend them to people.

Pete

Fake website. Emails bounce back to you, too. Look elsewhere for your keys.

FAKE FAKE FAKE, never received anything but they changed me. BE AWARE, don’t buy!

Yesterday the envelope arrived and the key clicked easily into the keyboard. I am very happy that laptopkeys.com offers this service of ordering replacement keys ! My other alternatives were replacing the whole keyboard with a replacement from a local Danish shop or trying to glue the old key on again, both are worse solutions.

Keys listed as compatible don't fit, keys that do fit fit poorly. Terrible customer service.