Laresar Reviews 4

I purchased the Laresar L6 Nex robot vacuum in 2023 following a recommendation from a friend. For a time, the product performed satisfactorily; however, it has recently developed a serious fault and is no longer able to empty dust into the docking station.

I reported the issue to customer service and was instructed to carry out several troubleshooting steps, including providing photographs and videos to check for blockages. I complied fully and supplied all requested evidence. After reviewing this, I was informed that the dust collection base likely requires replacement, and I therefore provided my order number as requested.

I was then told that the product is out of warranty and, astonishingly, that the dust collection base is not sold as a replacement part. This leaves me with a device that is effectively unusable after just two years of normal use, with no repair or replacement option available.

Am I genuinely expected to discard an expensive appliance simply because the manufacturer does not support its own product beyond a short warranty period? This reflects extremely poor after-sales support and raises serious concerns about product durability and customer care.

Based on this experience, I would strongly advise against purchasing Laresar products. Save yourself the frustration and expense of owning a device that cannot be repaired and is abandoned by its manufacturer once the warranty expires.

Pathetic service and deeply disappointing customer support.

I purchased the Laresar L6 Pro Robot Vacuum from Amazon UK. Within the two-year warranty, it developed sensor issues. I contacted Laresar support, who initially claimed the product was discontinued—despite it still being advertised on their website. Later, they said they were sourcing parts to repair it, but stopped responding entirely. I followed up multiple times with no reply. Out of curiosity, I contacted them using a different email and got an immediate response—until I shared my details again, and they ghosted me. Extremely poor customer service. I wouldn’t recommend Laresar to anyone.