Lovely item but they put wrong address on the package. Thankfully I was at home to catch the delivery guy at my neighbours trying to deliver my parcel. Not happy with their service Edited after the... See more
Company replied
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See what reviewers are saying
I ordered a pair of boots, Larizia shipped it next day via DHL. It only took 3 days from UK to Australia. The boots are beautiful with careful parking, but unfortunately it run big, I had to return it... See more
Company replied
I originally ordered my bag from Marc jacobs however, weeks past and my order didn’t ship. It was unavailable everywhere in the US.. so being skeptical I ordered from this site based in the UK.. my ba... See more
Company replied
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than CHF 70 for taxes and duties. I never received an... See more
Company replied
Company details
Written by the company
The ultimate destination for designer shoes & bags. Free shipping on all orders of £150 and above.
Contact info
34 Enfield Terrace, LS7 1RG, Leeds, United Kingdom
- 07355000126
- customercare@larizia.com
- larizia.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star service
Wow! I have just received my Tory Burch bag and it is exactly as described. It was beautifully packaged and delivered with speed.
Please do not hesitate to order from Larizia, you will not be disappointed with their service or their price. I have saved over £140 on a luxury bag and I couldn't be happier.
Thank you!
February 6, 2023
Unprompted review
Reply from Larizia
Hi Alexandra,
Thank you for your review.
We're so glad you've enjoyed shopping with us, and that you're happy with your new bag!
-Rachel.
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Beautiful selections of large variety…
Beautiful selections of large variety of premium luxury designers, my item arrived early, beautiful package, just like pictured and described! Love it !
January 30, 2023
Reply from Larizia
Hi Irina,
Thank you for your review.
We're so glad you've enjoyed shopping with us and that you love your new heels! :)
-Rachel.
Larizia delivery was beautifully…
Larizia delivery was beautifully packaged and promptly shipped. Cannot fault communication. Unfortunately I had to return the shoes as they were the wrong shade of green for my outfit but refunded swiftly, without query.
January 27, 2023
Unprompted review
Reply from Larizia
Hi Luisa,
Thank you for your review.
We're so glad you've enjoyed your Larizia experience! :)
-Rachel.
5 ⭐️ Service
The delivery time and price was brilliant as was the return process and refund. On this occasion the purchase wasn’t for me but I would highly recommend this company for their service and products.
January 25, 2023
Unprompted review
Reply from Larizia
Hi Michelle,
Thank you for the review.
We're very glad you've enjoyed your Larizia experience.
-Rachel.
Arrived on time and good quality.
Arrived on time and good quality.
Excellent customer service when I asked questions.
January 18, 2023
Unprompted review
Reply from Larizia
Hi Slim,
Thank you for your review.
We're happy to hear that you've enjoyed shopping with us and that we were able to assist with your queries.
-Rachel.
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Great price and very quick delivery
January 14, 2023
Unprompted review
Reply from Larizia
Hi Martin,
Thank you for the review.
We're happy to hear you've enjoyed shopping with Larizia.
-Rachel.
Fabulous shoe
Fabulous shoe, great price! Beautifully packaged and very timely delivery
January 17, 2023
Unprompted review
Reply from Larizia
Hi Kelly,
Thank you for the review.
We're glad you've enjoyed shopping with us.
-Rachel.
Delivery was quick
Delivery was quick! The trainers were in perfect condition. It was more than expected.
January 11, 2023
Unprompted review
Reply from Larizia
Hi Taylor,
Thank you for your review.
We're very glad to hear you're happy with your Larizia shopping experience!
-Rachel.
Awesome service !
Very impressed at how quick I got my order and I live in Canada !! Like 4 days!!
January 12, 2023
Unprompted review
Reply from Larizia
Hi,
Thank you for the review.
We're very happy to hear you've enjoyed shopping with us and with how quickly the item arrived!
-Rachel.
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Ordered wrong size by mistake
Ordered wrong size by mistake. This was put right with minimum fuss.
January 6, 2023
Unprompted review
Reply from Larizia
Hi Stephen,
Thank you for your review.
We're glad you've enjoyed shopping with Larizia and that we could resolve the size mistake for you.
-Rachel.
Excellent and fast response
Excellent and fast response! Very happy customer with cute new shoes!!!!
January 3, 2023
Unprompted review
Reply from Larizia
Hi Cathy,
Thank you for your review.
We're very happy to hear you've enjoyed shopping with us and that you're happy with your new trainers!
-Rachel.
Amazing bag and fast delivery.
January 17, 2023
Unprompted review
Reply from Larizia
Hi Saloomys,
Thank you for the review.
We're glad you've enjoyed shopping with us and that you're enjoying your new bag.
-Rachel.
Speedy delivery and pricing very…
Speedy delivery and pricing very reasonable
December 29, 2022
Unprompted review
Reply from Larizia
Hi Jeanette,
Thank you for your review.
We're glad you've enjoyed shopping with us.
-Rachel.
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My recent purchase and the after care…
My recent purchase and the after care from your customer service team has been excellent. I initially made enquiries about returning my item and this process was explained to me fully by the customer service team. I would recommend purchasing from this company.
January 11, 2023
Unprompted review
Reply from Larizia
Hi Gary,
Thank you for your review.
We're very happy to hear you've enjoyed shopping with us, and that you found our process easy to use.
-Rachel.
Exactly what I was searching for.
Wide selection of products.
Ordering was quick and easy.
Delivery was fast, free and on time.
Packaging was simple but elegant.
I’m coming back.
January 5, 2023
Reply from Larizia
Hi Steven,
Thank you for your review.
We're glad to hear you've enjoyed shopping with us, and we look forward to seeing you online with us again!
-Rachel.
I’m trying to return an item but am…
I’m trying to return an item but am finding this virtually impossible. I arranged on line for the courier to collect it. The courier did not attend, no explanation, nothing. I’ve rescheduled another collection and sent a message to the courier company you use . Again, no response . This would definitely put me off buying from this company again!
January 2, 2023
Reply from Larizia
Hi Gary,
We're sorry that you've been struggling with your return.
As I mentioned on the phone, we do use a return courier that collects, so I'm unsure exactly how you've tried this with DPD.
Please follow the steps in the email I sent you to return your item.
Your return will then be processed within 2 days of us receiving it back from the return courier.
Please don't hesitate to contact me either by phone or email if you struggle at all with the return process.
-Rachel.
Reply from Larizia
Hi LJ,
Thank you for your review.
We're glad you've enjoyed your experience with Larizia.
-Rachel.
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The yoga mat was a Christmas present…
The yoga mat was a Christmas present and very favourably received. Can't give the extra star due to the problems with delivery, which were down to the haulier employed.
December 19, 2022
Unprompted review
Reply from Larizia
Hi Valerie,
Thank you for your review.
We're glad you've enjoyed shopping with us and that the gift was received well!
-Rachel
Fast shipping from across the globe
Fast shipping from across the globe! Love the attention to packaging
December 16, 2022
Unprompted review
Reply from Larizia
Hi Brittany,
Thank you for contacting us.
We're glad you've enjoyed shopping with us.
-Rachel.
Great customer service and fast…
Great customer service and fast delivery.
December 15, 2022
Unprompted review
Reply from Larizia
Hi Ray,
Thank you for your review.
We're happy to hear you've enjoyed shopping with Larizia.
-Rachel.
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