Laser Clinics UK Reviews 

4,597
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,337 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and ability to make them feel comfortable during treatments. Many people highlight the thoroughness of the service provided and appreciate feeling at ease and well-informed throughout their sessions, contributing to a pleasant and relaxed user experience. However, some customers also noted inconsistencies in treatment quality, with several reporting unsatisfactory results or a lack of improvement after multiple sessions. A few other people felt dissatisfied with aspects of customer service, citing issues like treatments being cut short, long waiting times, or feeling their concerns were not adequately addressed.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individual practitioners for their... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and thoroughness of... See more

User experience

Users describe positive interactions with user experience, with many reviewers consistently reporting great... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers having good results and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m happy with my experience today. This is my 8th Laser hair removal session, and I have been seen by many different technician, but today I was truly impressed with my technician (forgot to take her... See more

Company replied

Rated 4 out of 5 stars

I have been going to Laser Clinic Guilford for 2 years now, I do a monthly enzyme peel and LED light session which has helped my skin a lot. The staff are great and caring and cater to your skin needs... See more

Company replied

Rated 5 out of 5 stars

My practitioner at Grand Central- Juwariya is amazing! She takes her time and is ever so efficient. She always makes me feel at ease during my laser session. An intrusive procedure which initally I wa... See more

Company replied

Rated 5 out of 5 stars

7 weeks ago I had my first appointment NurseEsther Emenike-Okorie who put me at ease straight away . She recommended the Obagi Nu Derm system for my sun damaged face . Went for my checkup today and t... See more

Company replied


Company details

  1. Skin Care Clinic

Written by the company

At Laser Clinics UK, we believe everyone deserves to feel confident, inside & out. Since day one, we’ve been a business that’s aimed to help more people feel their version of good. Our services include medical-grade Laser Hair Removal for all skin tones, Skin treatments including HydraFacial and Microneedling, and Cosmetic Injectables. We help our clients (re)ignite their inner confidence. With Laser Clinics, you’ll experience much more than change on the outside: you’ll feel it at every step of the journey. What we offer goes beyond the surface. Our team of over 2,500 trained therapists, Registered Nurses, and Doctors perform over 4.2 million treatments annually. We’re determined to help our clients feel their version of good, and we do this with a blend of market-leading expertise & technologies. We understand that FEELING GOOD is unique to everybody. So, we work with our clients and cater to this individuality, with consultative, tailor-made solutions that help our clients feel more confident in their own skin. Book online at www.laserclinics.co.uk


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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4.1

All reviews

(4,597)

1,217 reviews in the last 12 months

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Rated 5 out of 5 stars

Stratford Branch Positive Experience

I’ve had seven laser hair removal sessions at the Stratford branch, and my experience has been excellent. Zana is incredibly professional, thorough, and always makes sure I feel comfortable throughout each appointment. Before every treatment, she carefully checks that it is safe to proceed and takes the time to remind me of all the important aftercare instructions.

I am very happy with both the service I’ve received and the results I’ve seen so far. Zana’s attention to detail and friendly approach make every session a positive experience. I would highly recommend booking your treatments with Zana if you’re considering laser hair removal at the Stratford branch.

June 21, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We are so pleased to hear about your excellent experience at our Stratford branch. It's wonderful to know you feel comfortable and well-cared for during your laser hair removal sessions. We appreciate your kind words about our team member's professionalism and attention to detail. Thank you for your recommendation!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Poonam is highly skilled and handled my…

Poonam is highly skilled and handled my sensitive skin so well. I couldn't recommend her more to anyone worried about eczema and laser hair removal.

June 15, 2026
Unprompted review
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Reply from Laser Clinics UK

We're so glad to hear about your positive experience with our skilled team. Thank you for recommending us!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Zana Very Helpful

Zana was very helpful and lovely! Loved having my appointment with her!

June 21, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy you loved your appointment with us. Thank you for your kind words!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Exceeded my expectations

I cannot recommend Zana enough at the Laser Clinics Stratford Westfield location. As this was my first time having laser treatment, I was quite nervous, but she has made the entire experience so smooth, comfortable, and stress-free. She is incredibly professional, thorough, and always pays close attention to my needs, making me feel completely at ease during every session. Not only is she excellent at what she does, but she is also such a warm and lovely person who genuinely cares about her clients. I couldn’t be happier with my experience and feel very lucky to have Zana as my laser therapist. She is a real credit to the team and deserves recognition for the outstanding service she provides.

June 20, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We are so pleased to hear about your wonderful first experience with us! It's fantastic to know you felt comfortable and at ease during your laser treatment sessions. We truly appreciate your kind words and positive feedback.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Shoutout to Noemia

The clinic was very clean and tidy and out of all of the times I’ve been there, Noemia was the best staff member in terms of kindness and being caring. She would ask if the treatment felt okay and informed me of every step of the way. She was very sweet and would do the laser treatment slower if needed. Very nice and understanding person.

June 18, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so glad to hear you had such a positive experience at our clinic. It's wonderful to know our team member made you feel comfortable and informed throughout your treatment. Thank you for your kind words!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

As my first …..great

Had my first session of laser hair removal with Loredana , so nice and welcoming , explaining all processes from the beginning to the end , made me feel so comfortable.

June 17, 2026
Unprompted review
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Reply from Laser Clinics UK

We're so glad you had such a positive first session! It's wonderful that you felt comfortable and well-informed.

Best wishes,
Team LCUK

Rated 2 out of 5 stars

I do not recommend the clinic

I do not recommend the clinic. They did not let me take my last 2 appointments saying the sessions have expired. Nevertheless they gave me the appointment and just when I was there they request to pay again.
I consider this is not fair with the clients, the clinic should let the clients know that before, and do not answer that is the clients responsability.
They are taking my money and do not offer the service as it should be.
I am really disapointed and I do not recommend the place.

June 16, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

A waste of my money

I honestly feel like I've been mugged off here. I booked 12 sessions (armpits & hollywood) - each session was SO short, it seemed impossible they got each area of hair. I'd try to be descriptive about the regrowth, so I sometimes had more attention to detail, depending on the person.

A few weeks after my sessions, I can barely notice the difference from when I started. Yes, some bits are thinner, but areas I could tell they didn't want to do in detail, are back as normal. A joke. I would recommend if you want laser you pay more to go somewhere better.

March 16, 2026
Unprompted review
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Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Amazing

Amazing! Highly knowledgable. I highly recommend. Beatrice is fantastic.

June 16, 2026
Unprompted review
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Reply from Laser Clinics UK

We are so glad you had such a positive experience. We appreciate your kind words and recommendation.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Disappointing experience at Fulham

I booked a microdermabrasion facial which I was really looking forward to. My mum is a qualified facialist and has performed this treatment on me many times before with great results, so I’m very familiar with what to expect.

During the consultation, the therapist at Laser Clinics questioned why I had booked microdermabrasion at all, stating that she wouldn’t recommend it as the machines are “bad” and ineffective. I found this approach quite unprofessional and surprising, especially as I had already booked and paid for the treatment. Instead, she tried to persuade me to upgrade to a hydrafacial, which is significantly more expensive.

The treatment itself was very disappointing. Out of the 30-minute appointment, the microdermabrasion was only performed for around 5 minutes and was done in a very rough manner, with noticeable pulling on my skin. Having experienced this treatment many times before, I can confidently say this was far from the standard I expected. It also wasn’t applied evenly across my entire face.

After this, I was placed under a light for approximately 15 minutes. Once the light turned off, I was left unattended in the room for an additional 5 minutes before I eventually had to go to reception to find out what was happening, as the therapist appeared to have forgotten about me.

Overall, the experience was extremely poor and unpleasant. Given the lack of professionalism and the quality of the treatment, I would not return to Laser Clinics or recommend their services to others.

May 28, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I’ve had Zana for my past 3 sessions…

I’ve had Zana for my past 3 sessions and she is so wonderful! So thorough and fast with my treatments. An absolute delight! Would 100% recommend her and laser clinics xx

June 14, 2026
Unprompted review
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Reply from Laser Clinics UK

We're so happy to hear you had such a wonderful experience! It's great to know you're delighted with your treatments. Thank you for your kind feedback!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Had a really great first session with…

Had a really great first session with Zana who walked me through the consultation and treatment with grace and made me comfortable the entire time. I really recommend coming here 😁

June 14, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so glad you had a great first session and felt comfortable throughout. We appreciate your kind words and recommendation!

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Very unprofessional staff

Very unprofessional staff, save your money and go elsewhere! Treatments don't work as they skip parts of it and change settings on machine

May 24, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Super staff

Super staff. Mega professional. I felt like a kind

June 13, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so glad you enjoyed your experience. We appreciate your kind words!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Excellent clinic

Staff are so polite & professional, have had a number of different team members for various appts and can’t say a bad thing about any of them, service is always fantastic. The treatments are so quick with amazing results that are pretty instantaneous!

May 28, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so pleased to hear about your fantastic experiences with our team and the amazing results you've seen from our treatments! Thank you for your kind words.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I had an excellent experience during my…

I had an excellent experience during my laser session with Zana. From the moment I arrived, she made me feel comfortable and well-informed about the entire process.

Zana went beyond expectations in every aspect of the treatment. She was incredibly attentive, taking the time to explain each step and ensure I was at ease throughout. Her professionalism and care really stood out, and she consistently checked in to make sure I was comfortable.

The session itself was smooth and handled with great precision. Zana’s expertise was clear, and I felt I was in very safe hands. She didn’t rush anything and genuinely focused on delivering the best possible results.

Thank you

June 13, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We are delighted to hear you had such an excellent experience during your laser session. We appreciate your kind words about the care and professionalism you received. Thank you for sharing your positive feedback!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I have had a really good experience…

I have had a really good experience with Zana! She’s very experienced, really friendly and always gives great advice on how to get the most out of my laser treatments. She really cares about her clients!

June 13, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so glad to hear you had such a positive experience and received great advice. We appreciate your kind words!

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Not professional

Not professional

June 12, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Dipti was very helpful with explaining…

Dipti was very helpful with explaining every step of a hydrafacial and its benefits. She also assured my daughter when she was scared for a laser treatment, assuring her that there would not be much pain and only discomfort. She had also explained after care to help us maintain clean skin, with providing information on how to use products.

June 12, 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy to hear about your positive experience and that our team provided such helpful information and reassurance. We appreciate your kind words.

Best wishes,
Team LCUK

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