Good laser treatment but poor customer service
I just cannot understand the rationale of them not doing the treatment first before chatting around.
I purchased a number of underarm laser hair treatments.
If you come early or on-time, they will chat around first and let you sit for a while and call you after 5-10 minutes. Mind you, the treatment room is unoccupied and there are 4 staff in the front desk chatting around (not work-related, because they speak loud definitely I can hear them because seats are right just in-front of the front desk)
Laser treatment itself is just 5 minutes. Expose your underarm. Laser. Then they will ask you to apply the cream. Then go. Probably, the session is allotted for 15-minute service that’s why they let you wait for 5-10 minutes.
If you come like 5 minutes late, you need to rebook. They always say that they can no longer accommodate you even if 3-4 staff are just chatting around in the front desk.
Laser treatments are effective but definitely needs to improve on customer service.
This are all based from my experience in their Chadstone Shopping Centre branch.
Reply from Laser Clinics Australia - Chadstone
Thank you for your feedback. At Laser Clinics Australia, we pride ourselves on our standards and we would like to thank you for bringing this to our attention. Please provide your details to info@laserclinics.com.au and our team will follow up with the management team for you.