Laserlife Clinic Reviews 

43
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have been going to laserlife for so many years now! Lizzie does my laser hair removal and couldn’t recommend her enough as I am now hairless…she is honestly the best ever and has changed my life! Li... See more

Rated 5 out of 5 stars

Have been going there for over 5 years now and they're absolutely the best. I'm black and had ingrown hair issues and naturally, I was worried about going anywhere as most clinics don't have the exper... See more

Company replied

Rated 5 out of 5 stars

We have been going to Laserlife for the last couple of years and Lizzie is fantastic.She has especially made my daughters feel so comfortable and at ease during their laser hair removal treatments and... See more

Rated 5 out of 5 stars

Have been visiting Lizzie for a while now, for a combination of laser hair removal and skin peels. She really knows her stuff and puts you completely at ease during treatments. Really impressed with t... See more

Company details

  1. Physiotherapy Equipment Supplier

Information provided by various external sources

Here at the Laserlife Clinic, we offer an array of treatments such as hair removal, tattoo removal, acne treatment, fat freezing and more. Offers available.


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4.6

Excellent

TrustScore 4.5 out of 5

43 reviews

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4.6

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(43)

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Rated 5 out of 5 stars

I have been going to laserlife for so…

I have been going to laserlife for so many years now! Lizzie does my laser hair removal and couldn’t recommend her enough as I am now hairless…she is honestly the best ever and has changed my life! Lizzie makes your feel so comfortable throughout the whole process. The results are INSANE, I have recommended her to so many of my friends and family who now also go to Lizzie. Couldn’t live without you!💫

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Such a lovely experience

Such a lovely experience. Lizzie made me feel so comfortable and reassured me throughout the whole process. I have laser hair removal treatments and noticed results within the first 2 weeks.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and effective

I had an unpleasant spot which I wanted removing. Lizzie made an initial diagnosis on the basis of photographs, and I booked an appointment. She confirmed the initial diagnosis, told me the treatment and cost, and I went ahead with this. The spot was frozen with a spray, which was only mildly uncomfortable. Over the next couple of weeks it crusted over as Lizzie said it would, and I protected it with a strong spf as she advised. By the time of the follow up appointment it was healed. At no time was there any pain.

I found Lizzie professional and I would not hesitate to use her services again if necessary.

June 19, 2023
Unprompted review
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Rated 1 out of 5 stars

Awful

Firstly, there was a lot of clients in the clinic who had finished or waiting for treatment. There was only one staff member available (Lizzie) too much was going on and maybe not fully concentrating on individual treatments as she was overwhelmed (not a criticism)

Sat down and had a chat, I had two small areas for thread veins on the cheeks (face) that needed removing. I have used the yag laser since 2016 and only encountered one small isssue before, so I was at ease

Lizzie started on my right cheek with multiple clicks, but the setting was too low and made no difference, She then targeted the same area again but with no real improvement. The same area was tested again with a satisfactory setting. Once this was done we moved to the next cheek with the same setting... no issues

It wasn't until I left and noticed blisters on the right side of my cheeky and a numbness. I contacted the clinic and they asked for me to come back, i did. I was given a FOC heating treatment to encourage recovery. I left and the blisters had burst, this then becamse worse and I could not feel my right cheek and was oozing non stop. My whole cheek is swallon to the point I cannot leave my house. To say I'm embarrassed about how i look currently is an understatement

They have offered me to come back in this week but I will be seeking GP advice. I hope to make a full recovering with no scarring. But I am extremely reluctant to recommend this clinic due to the level of stress & upset this has caused me

I have requested a full refund

**Update**

The clinic has agreed to a refund and also offered any assistance to help, which is very much appreciated. Thank you

**Further Update**

I am left with a terrible scar on my right cheek, clinc no longer responding to me. Initiating legal assistance

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Lizzie!

Thank you Lizzie!! Having been recommended LaserLife by a reliable friend and having had laser treatment with two previous companies, LaserLife (especially Lizzie) have been by far the most welcoming, informative and extremely professional from start to finish! My husband and I started treatments nearly a year ago and although the distance of further a field, the friendly and welcoming approach each and every time makes it all the worth while. Lizzie in particular has been there to support us at every appointment, she takes us through step by step and is ready to listen when we have concerns. Her approach is sympathetic and caring. I would highly recommend Lizzie should you wish to visit LaserLife, she will always provide in-depth information based on her years of experience and expertise - she’s absolutely amazing!

September 29, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid

NO Stars! From the get go I was pressured into paying alot of money upfront! Felt uncomfortable at the hands of Lizzie who was truly a piece of work. Talked down to me and was rude on several occassions, despite me being the client, quite heavy handed in her bedside manner. I personally felt that this place only wanted my money and once I'd paid, was treated appalingly; including having to go into a treatment room so soon after another client and having to breathe in someones burnt pubic hair fumes, Gross!. Rushed appointment left with a patchy result. Save your money and go somewhere professional.

March 15, 2022
Unprompted review
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Reply from Laserlife Clinic

Thank you for taking the time to write a review, I can’t explain how disappointed I am to hear of your version of events at laser life clinic.

I have personally supported you via emails and many phone calls to support you with your situation, which does lie with your GP and is out of our hands. I remember your frustrations with them and treatments you had recieved before and I personally tried to help you with as much guidance and empathy as I could and we could tell that you was already unhappy with previouse proffesionals looking after you. which is why in your consultation in April 2021 we didnt sell to you at all and you came back in May 2021 and decided to go ahead off your own back.

The reason you chose to pay upfront was so you could recieve the 40% discount, which all our clients are happy to do. You could have done pay as you go as an alternative option but decided to recieve the discount and pay up front we also split this for you over 2 payments intrest free over 4 weeks.

Laser Hair removal is the best solution we have for folliculitis, but we cant personally cure the infection that would come under your GP. We support many clients with this issue as the best result is to remove the blockage ( which is the hair)

I’m not sure why you feel uncomfortable dealing with myself, as I’ve always been happy to help you re accommodate a booking for you and has since now become an issue since April 2022.

Just to also make you aware that we don’t mind what your vaccination status is, we treat everyone and don’t require to know your status to treat.
We also respected that you didnt want to wear a mask in the clinic and was uncomfatable with your temperature being taken on arrival even though at that current time in April/May 2021 it was the law.

Please except my apologies if you felt otherwise.

I’m glad your issue has been resolved by a dermatologist, as I know how hard you pushed to be seen by one which again i personally supported you with.

I also must remind you we are a Laser Clinic, so sometimes you may smell Hair burning whilst doing Hair removal, which is great news because our treatments work and are very effective. The patchiness you experienced is the hair growth cycles coming at diffrent times.

we wish you all the best in the Future

Kind Regards

Laser Life Clinic

Rated 5 out of 5 stars

When I found this company I was…

When I found this company I was searching for a anthropology course, but I was not sure about this choice and it turned out that this course was cancelled. Iulian is great guide and he patiently advised me and support me to direct myself towards the best choice could ever done in terms of future career. I'm now studying art design and as soon as I started I realised that this was always where I belonged. Special thanks to Iulian and his super team! I belive that they are very good in what they're doing and thanks to them now I'm heading towards fulfilling the dream of my life🙂

October 5, 2022
Unprompted review
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Reply from Laserlife Clinic

:)

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Rated 5 out of 5 stars

I came to Laserlife Clinic for cryo-pen…

I came to Laserlife Clinic for cryo-pen treatments on the sunspots on my face. I simply can´t believe I have lived with those brown spots on my face for years, when one session and one follow up session made them vanish!!! I am amazed. I am lucky enough to be the right skin colour for this to be a treatment that works on me, but the whole experience was super quick and efficient. It litterally took seconds and didn´t hurt at all. Lizzy was friendly, lovely and competent! What may seem as a pricy sum for something that lasts seconds, £180 in all, will save me hundreds in ineffective skincare in the future. Forget laser and lotions and potions. This works. I have several other little niggly bits to be sorted at the Laserlife Clinic, that's for sure!

November 6, 2020
Unprompted review
Rated 1 out of 5 stars

Awful place

Awful place. They lie to you. Laser treatment does NOT remove wrinkles

August 9, 2020
Unprompted review
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Reply from Laserlife Clinic

Dear Jan Pitt,

Thank you for your comment regarding your recent experience with us.

We would like to extend our sincerest apologies concerning the issues that you have faced.

As we can see from your account history that your account was due 24th December 2019. Therefore, a member of staff contacted you on Tuesday – 07th January to take the payment as you have been 2 weeks over as we wanted to proceed with the clearing an outstanding account due from 24th December 2019.

Moreover, we also got a statement from Environ regarding your remark about the AVST penetrating cellular DNA. Vitamin A is a cell normalizer and is essential to achieve healthy skin which is found in the products recommended to you. Therefore, Vitamin A does refresh the cellular DNA, but does not penetrate the DNA, and we are sorry for any confusion that this may have caused.

Please do not hesitate to let us know if there is anything else that we can do.

Kindest regards,
Laser Life Management Team

Rated 5 out of 5 stars

Have to day second time using and lizzy

Have to say second time using and lizzy is just very cool, so professional and puts me at ease. Genuinely nice lady who genuinely gets results. Honestly couldn’t ask for more. So glad I came back tbh. Quick, no fuss, with desired outcome.

August 1, 2019
Unprompted review
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Reply from Laserlife Clinic

Dear Isabella,

Many thanks for your fab review!

We are thrilled to hear of your recent experience with us.

We couldn't be more delighted to hear how much you are loving your treatments so far with our lovely Lizzie! Trust me you will never regret it.

Have a great day and we cannot wait to see you in your next session!

Warm Regards,
Laser Life Management Team

Rated 5 out of 5 stars

Great clinic! Highly recommended

I've been to LaserLife now for a course of laser hair removal and dermal fillers, all I have to say is great clinic! I love this place, the staff are so friendly and welcoming, they always offer a professional service and are very well priced. Couldn't recommend enough!

May 13, 2019
Unprompted review
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Reply from Laserlife Clinic

Dear Cassie Cain,

Thank you for taking the time to post your lovely review.

We can't wait for you to see the amazing results from our laser hair removal treatment - the results really are life-changing. We use only the best equipment to provide exceptional service.

We pride ourselves on providing 5-star customer service and we are delighted this is what you have received.

Look forward to welcoming you back soon!

Kindest regards,
Laser Life Management Team

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Rated 1 out of 5 stars

Unwelcoming receptionist/ consultation

Sadly the receptionist lost her personality when I met her for a consultation on laser hair removal. She was extremely unwelcoming, unfriendly and cold. Made no attempt to smile as if she was attending a funeral.

Insisted I had to pay £20 for a patch test unless sign up to their packages which is fine. However, her inhospitable nature made me got up and left the clinic, literally!

I've been to various laser clinics in London for over 10 years and never have I experienced a service as impersonal and distant as Laserlife Clinic. Go elsewhere!

May 7, 2019
Unprompted review
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Reply from Laserlife Clinic

Dear Bruce Leee,

Thank you for your comment.

Here at Laser Life, customer satisfaction is our number one priority so we're really sorry to hear that this was not met in your most recent experience with us.

Unfortunately, we cannot locate a file on our system under the name you have provided.
Can you please send us your details via email so that we can contact you?

Looking forward to hearing from you soon.

Kindest regards,
Laser Life Management Team

Rated 5 out of 5 stars

Hair laser, Scar laser, Tattoo laser

I am doing my hair laser removal, scar laser and tattoo laser at Laserlife Clinic. I am very happy with the results especially the scar laser!! Very nice and friendly team!

January 28, 2019
Unprompted review
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Reply from Laserlife Clinic

Dear Melise,

Thank you for taking the time to post your lovely review.

We can't wait for you to see the amazing results from our laser scar removal treatment - the results really are life-changing.

We would be happier when we see your expression at the end of the treatment when all results are already visible.

Look forward to welcoming you back soon!

Kindest regards,
Laser Life Management Team

Rated 5 out of 5 stars

Fantastic experience and service!

Thank you, for a fantastic experience in Laserlife clinic. They are friendly and helpful. Kudos to Lizzie! Brilliant customer service, treatment and advice. Started my full face fractional treatment in 2016 till now, I can see improvement on my skin and feel more confident.

January 22, 2019
Unprompted review
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Reply from Laserlife Clinic

Dear Ed,
What a wonderful statement!

We are delighted to hear how pleased you are with your treatment results and thank you for taking the time to share this with us.

We pride ourselves on providing 5-star customer service and we are delighted this is what you have received.

Look forward to welcoming you back soon
Kindest regards,
Laser Life Management Team

Rated 5 out of 5 stars

Lizzie and Indra are treating leg veins…

Lizzie and Indra are treating leg veins expertly

November 8, 2018
Unprompted review
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Reply from Laserlife Clinic

Dear Gwyneth,

Many thanks for your fab review!

We are thrilled to hear of your recent experience with us.

We couldn't be more delighted to hear how much you are loving our therapists so far!

Thank you for your trust and looking forward to welcoming you back soon.

Kindest regards,
Laser Life Management Team

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Rated 5 out of 5 stars

Have been going there for over 5 years…

Have been going there for over 5 years now and they're absolutely the best. I'm black and had ingrown hair issues and naturally, I was worried about going anywhere as most clinics don't have the experience for my skin type when it comes to stopping hair growth. I have since been for over five years and have gotten other treatments such as dermarolls, lactic facials, and skin peels which again, were well done. I simply can't recommend this place enough. Definitely worth giving them a try. Also, buying a bundles could get you a discount so discuss with them before going somewhere "cheaper". I hope this helps 😊

October 31, 2018
Unprompted review
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Reply from Laserlife Clinic

Dear Kris,

Thank you for taking the time to send us your feedback.

We are very happy to hear that you have received an amazing experience with our services.

Here at Laser Life, customer satisfaction is our number one priority so we're really happy to hear that this was what you met in your most recent experience with us.

We love giving our clients the best possible experience, therefore, we always give them the best pricing options they can choose from including discounts for packages, free finance options, etc.

Thank you again for your wonderful review and looking forward to seeing you soon in Laser Life Baker Street.

Kindest regards,
Laser Life Management Team

Rated 5 out of 5 stars

Had fractional resurfacing have had 2…

Had fractional resurfacing have had 2 sessions skin is more smoothier ,skin looks younger, very pleased so far,staff lovely and friendly

October 30, 2018
Unprompted review
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Reply from Laserlife Clinic

Dear Matthew,

Many thanks for your fab review!

We are thrilled to hear of your recent experience with us.

We couldn't be more delighted to hear how much you are loving your treatments so far!
Trust me you will never regret having fractional resurfacing as it really helps your skin.

Thank you again for sharing your experience with us.

Have a great day and we cannot wait to see you in your next session!

Warm Regards,
Laser Life Management Team

Rated 5 out of 5 stars

Very good

Great customer service and I am delighted with my results.

October 30, 2018
Unprompted review
Laserlife Clinic logo

Reply from Laserlife Clinic

Hello Donna,

Thank you for your review.

We are delighted to hear you are happy with the service provided.

Thank you for your trust and looking forward to welcoming you back soon.

Kindest regards,
Laser Life Management Team

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