LaserPecker Reviews 1,271

Camille at LaserPecker4 was right on it, you guys are the best, in customer service, thank you so very much.

Lin was a wonderful representative who had consistent and informative communication.

LaserPecker needs to disclose that using their "pay over time" option is worse than paying with a credit card.

Usually companies offer a 0% monthly payment offer to entice buyers but LaserPecker hides the 18% interest rate when using Affirm.

Every other company where I've used Affirm has always offered 0% so I was shocked to see the 18% rate when I logged into the Affirm online account.

Since Affirm does not send statements, it's not easy to know that you're paying ridiculous interest rates - VERY UNHAPPY!

Should I have read the fine print closer = yes.

Do other companies do a much better job of highlighting FREE versus 18% = Yes

I never would have use their Affirm payment option had I noticed there was an 18% interest rate.

contacted the Support crew and they were on it immediatly! this was an accessory but I definetly bought the right equipment!

Camille is amazing. So prompt and courteous.
She is an asset to your company!

Darren
DaVinci10

Laserpecker staff responded quickly to my email regarding my problem with the rotary. They passed on videos and comments on how to solve my issue.

I had preorder questions. I was called back and the customer service representative was very courteous and answered my questions. I then proceeded to place my order which has been shipped. I am now awaiting delivery on the LaserPecker LP2.

Excellent service! Ella addressed my specific question, checked my answers with photos to ensure she wasn't wrong, and then provided precise information. The issue was figuring out which safety goggles belonged to which laser. Fantastic and prompt service. I highly recommend Ella.

The best customer service ever. They were easy to deal with and very accommodating.

Lin was the most kind and compassionate service person I have EVER dealt with! Waving the 5% restock fee and issuing call tags to decrease my shipping charges after my wife died ( and unexpected)was the nicest thing I’ve experienced during this horrible time! You’ve got a keeper!!😀
Thank you!!!
Molly Halsey
Kirkland WA.
206-910-3671

My order took a little longer than expected and the laser pecker team were always on hand to keep me informed and I can say they were the best I've dealt with. Very professional! I would definitely recommend laser pecker!

Unfortunately I had some issues with my LP3, however LIN from support was excellent, she diligently worked with me, got engineers involved when necessary and couldn’t have been more helpful.

I’m having a hard time getting mine up and running. The instruction manual is very generic. The instructions aren’t specific to my machine and make it unclear. I’m pretty tech savvy and mechanically inclined but this thing is kicking my butt. I do think I’ll like it if I ever get it to run.
I’ve had better luck using generic Utube videos than provided instructions.

I recently ordered the LP4 bundle. I noticed the tracking said my shipment was canceled by the sender. I contacted support through the chat bot which connected me to Camille. She reassured me that my order was not canceled, just that label as it was being shipped in 2 boxes. She then followed up with new tracking numbers and let me know when I should receive my shipment.

Ella has provided quick and efficient support on my issue with LP2 bluetooth connection.

Brilliant customer service, accidentally orders to the wrong address and placed orders, issues where dealt with very well and a refund provided for the 2nd order, thank you again team LazerPeker