Lashaura Reviews 163

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently stating that goods were not received despite payments being processed. People also faced considerable difficulties when trying to contact the company, with emails going unanswered and phone numbers being invalid or unmonitored. Furthermore, numerous consumers experienced billing discrepancies or unexpected charges to their accounts. However, some people were satisfied with the products themselves, particularly the lashes, finding them to be of good quality, lightweight, and comfortable to wear. A few customers also noted that while delivery could be inconsistent, ranging from very quick to very slow, the products eventually arrived.

What people talk about most

Order

Clients share negative opinions on order experiences, with many reporting that items like couches and shoes... See more

Product

People report ambiguous experiences with product. Many customers express frustration over not receiving items... See more

Customer communications

Consumers express significant frustration with the company's contact methods. Many report that emails go... See more

Payment

Reviewers mention negative feedback about payment. Many customers report being charged for products or... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many report not receiving their... See more

Based on these reviews

Rated 1 out of 5 stars

I’ve ordered before no problems however ordered again it’s now 13 days and still nothing. Had confirmation of my order with a link to contact them via email but was not delivered so went onto their s... See more

Rated 1 out of 5 stars

Twice they have taken money out my account and nothing sent.. order confirms sent to me but nothing. Having to now contact my bank and try get the money back! Avoid at all costs.. it’s quite sad a... See more

Rated 1 out of 5 stars

I ordered 3 couches on March 7th, 26, and nothing! I have contacted customer service through email several times and I received 2 replies saying that they are "looking into it"!! I really wish I had s... See more



Contact info

1.8

Poor

TrustScore 2 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow what a product

Wow what a product! I can’t be bothered to get eyelash extensions as it’s too time consuming, struggle to get glued on lashes to stay, so these magnetic lashes are amazing. So easy to attach, they look great and couldn’t be more simple. The company has a great customer service team and are very helpful. You have to try these. Definitely recommend.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Best lashes ever! So easy to use.

I just wanted to say that I cannot say enough about these amazing lashes... I can honestly say I have never came across a product that was so easy to use. It's great! For example, I have bought so many different types of eyelashes and always used glue, I would get so frustrated as I found that they would never stay on for long. Lash Aura magnetic eyelashes are THE BEST! As a person who loves make up but doesn't like how difficult some products are, this has made my life a LOT easier. Highly recommend and they make for a great gift as they are so affordable! Thank you for making life easier for me.

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

It's 5 stars from me!

From someone who never used glue lashes because I could never get them to work, I just had to try these magnetic lashes, and I'm glad I did! Easy to apply, I trimmed them a little to suit my liking and they stayed on for hours until I was ready to take them off. Even better, I can reuse them over and over, happy days! It's 5 stars from me!

January 10, 2021
Unprompted review
Rated 1 out of 5 stars

How is this being marketed as a…

How is this being marketed as a magnetic eyeliner? It is not magnetic, it is black glue. I have tried many other magnetic eyeliner brands and can tell you that this is just cheap “White label” black glue that has a lashaura logo on it - you can find the exact same product on online marketplaces direct from China at a fraction of the price. Same packaging and everything!

January 10, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered the normal length pack and it…

I ordered the normal length pack and it is an absolute disaster. They are so long that I look so so so horrible I can't even put them on. I tried cutting them slightly but obviously it doesn't work - you end up with those thick spikes sticking out of your eyes. Anyway, the mechanism works - the liner is alright, the magnets actually work. But the lashes are so horrible I don't want to use them.

January 1, 2021
Unprompted review
Rated 3 out of 5 stars

Look lovely but a pain in other ways

The lashes look lovely, they are easy to put on and are very strong at staying in place. The eyeliner however has a very long wand which is difficult to control and not get on your natural eyelashes (unless you're used to using long eyeliner wands I guess) I also found it very difficult and painful to remove - it takes me a lot of rubbing even when using eye makeup remover, the only thing I've found helps is to use a cotton bud and a rolling motion, but it takes a few times over because it's just soo sticky. I was also sent a pack that look like volume lashes when I ordered classic, not too sure if it was a mistake or not.

December 30, 2020
Unprompted review
Rated 5 out of 5 stars

Will never use glue lashes again ! Love lashaura

I love love love these lashes been wanting to try for a while and got them as a christmas gift , they are incredible , they don't irritate my eyes like glue ones do, they stayed on during my bike ride on a windy day , they stay perfectly in place all day !! And I love the design of the lashes which don't feel heavy either.

December 29, 2020
Unprompted review
Rated 4 out of 5 stars

Really impressed with how well they…

Really impressed with how well they work. They stay on and look really good. Bit to long for me but I’ll cut them down. It’s hard removing the eyeliner so make sure you have a good make up remover

December 26, 2020
Unprompted review
Rated 5 out of 5 stars

Easy lashes

Love how easy these lashes are to apply, and I’m not worried about them moving once they’re on! They look really nice on and they’re brilliant for a quick makeup fix! The liner is easy enough to remove with a good eye makeup remover!

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

Honestly the BEST!!

Honestly the BEST!!! bought some on Black Friday arrived quickly, they was recommended by a friend she is sensitive to eye glue like myself... honestly I love them they stay on all day there so comfortable, I even bought some more after the first wear of them.

December 2, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered classic lashes

Ordered classic lashes. Order arrived and the lashes where so big and not what I would describe as “classic” these are better suited for a full on evening out in pantomime. They were ridiculous. A refund was requested but told that due to COVID they would not refund money. They told me to trim them which would mean cutting off half the length.
The website also states that once packaging has been opened its non refundable however you cannot see the item without opening the package.
Would not recommend buying from this company

November 27, 2020
Unprompted review
Rated 1 out of 5 stars

Order didn’t arrive for 40 days and…

Order didn’t arrive for 40 days and they were horrible. Looks like the came straight from China! I tried them once and it left me with a horrible burning sensation on my lash line. I have no idea what ingredient caused this - although I do see some restricted substances on the ingredients list. Dodgy!

November 4, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Lashes :)

Amazing, The owner - H - is so warm & loving & makes you feel so welcome, she's the perfect person you want as she knows her stuff.

Highly recomend her, great selection of lashes, Manchester is LUCKY !!!!!

October 28, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look