Worst product ever! Certainly a misleading advertising campaign- product doesn't even come close to achieving what ad claims. And be VERY CAREFUL to read THE FINEPRINT. After complaining to the so-cal... See more
Company replied
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Review summary
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They trade under the name Nymbus however you only see this on your PayPal statement. I ordered a 2 oack for $25 Aystralian dollars. They added another 3 pack, fast shipping & monthly orders. As u sai... See more
Company replied
Definitely should have checked Trustpilot first! Made a one-off purchase (which they took out as 2 transactions?) and then was billed 6 weeks later for a 'subscription'. Contacted PayPal for a remedy... See more
Company replied
I made a one off purchase and have now been charged double my original purchase on a monthly subscription which I did not agree to - who buys two tubes of mascara a month! I have cancelled the autopa... See more
Company replied
2.8
Average
223 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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If I could rate zero stars I would!
If I could rate zero stars, I would! Horrible customer support. I was billed for 3 months after I had cancelled a subscription I never enrolled in. Was told I would get a refund of $94.89. I have been communicating with them for 2 months and still have not received my refund. After multiple phone calls, they communicated the email they processed the refund to. It was an incorrect email. I am now battling getting this corrected after I was told 7 days ago it was correct. An ongoing nightmare.
March 30, 2026
Unprompted review
Reply from Lashcosmetics
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
This is certainly not the level of service we aim to provide. We would like to personally review your case to ensure the refund is correctly processed to the proper account without any further delays.
We will reach out to you via email to resolve this.
We truly appreciate your patience and the opportunity to make this right.
Customer Service is FABULOUS
I accidentally made an error on my order, and was extremely happy with the way that the Customer Support handled it. They were prompt, polite, and very supportive. I truly believe in their products, and will keep them as my go-to company for future needs.
February 17, 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your kind words and for sharing your experience.
We’re very glad our Customer Support team was able to assist you promptly and make the process smooth and stress-free. It means a lot to know you feel confident in both our service and our products.
We truly appreciate your trust and look forward to being your go-to in the future. If you ever need anything, we’re always here to help.
It's been 34 days since my order has shipped....
It's been 34 days since my order has shipped. Still can't get an answer where exactly my order is at. Since 3/2, it has been at LAX (23 days) and I can't get a straight answer from the company where my order is at. I have called customer service twice and sent multiple emails to them, all saying "you can track it here". Each day since 3/2 it has been updating saying "in transit to next facility", but just updating the dates. I've been taking screenshots of this. Customer service says they have "escalated" it to higher up, but I have not heard anything back from higher up (been 5 days), nor a confirmation email that my ticket has been escalated...WHERE IS MY ORDER?! This is by far one of the worst companies I've had to deal with.....
March 25, 2026
Unprompted review
Reply from Lashcosmetics
We’re very sorry for the inconvenience and frustration this situation has caused.
Upon checking with our shipping partner, we’ve confirmed that your original package has been lost in transit. Please know that a replacement order has already been arranged. We will reach out to you via email as soon as the new tracking number becomes available.
We truly appreciate your patience and understanding, and we remain committed to making sure you receive your order as soon as possible.
A happy customer
I placed an order for some eyeliner and mascara and I have to say I am very pleased with the products I received. Thank you
March 19, 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for taking the time to share your feedback. It means a lot to us to know you’re enjoying the products.
If you ever need any assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
This company is an absolute fraud
This company is an absolute fraud. I paid $19.95 for 2 mascara. It took 3 weeks to receive. The product did not work at all as claimed it would. No difference in 3 different mascara that I tried on one side of lashes and Lash Cosmetics on other eyelash. Absolutely no difference. I asked several people if one or the other lashes looked fuller or larger. No one said yes, they all said they both looked the same. When I wrote in for a refund, I was told that I would have to pay for return to China. I also did not realize that the 30 day refund started when they sent product out not when customer received it. Knowing the cost of sending product back and the 30 day refund timeliness, I knew that it was most likely not get refunded. They could even state that product return was never received. They offered me a 30% refund which would be $6.65 of $19.95 and they then sent statement stating i would receive $3.92. Im not excepting this amount and should not have e to. They know their product did not do as claimed and the return policy is almost impossible when not received for 3 weeks. Instead of caring about the customers unsatisfactory and bad reviews with product they instead take advantage of the hasle, timing, and more cost to return knowing that most customers would just give up. I don't believe this company should br in business as it is complete fraud! Sylvia Hendryx
March 16, 2026
Unprompted review
Reply from Lashcosmetics
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
We’d like to clarify that our return period begins from the date your order is delivered, not from the shipping date. Additionally, eligible returns are processed through our U.S.-based return facility, not China.
We also would like to confirm that your concern has already been addressed via email, and the agreed 50% refund has been processed.
If you would prefer a full refund, you are still welcome to return the items, and we’ll be happy to process the remaining balance once the return is received.
Please don’t hesitate to reach out to our support team if you need any further assistance. Have a great day!
I had a problem with subscription and…
I had a problem with subscription and the company were very helpful in solving it with no hassles. Very good service
March 17, 2026
Unprompted review
Reply from Lashcosmetics
We truly appreciate your kind words and your support. If you ever need help in the future, please don’t hesitate to reach out — we’re always here for you.
Great customer service
Great customer service! It was my mistake I ordered the wrong shade. I contacted customer service they immediately contacted me back. My problem was solved. I haven't got my makeup yet but I'm sure if I have any problem in the future I can trust that the experience will be handled promptly.
March 13, 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience.
We’re glad our customer service team was able to assist you quickly and help resolve the shade concern. Providing prompt and supportive service is very important to us, and it means a lot to know this made a positive difference for you.
We’re excited for you to receive your makeup and hope you absolutely love it. If you need any assistance at all once it arrives, please don’t hesitate to reach out — we’re always here to help.
Great experience
I had a very great experience with this company. Not only does the mascara work beautifully but I evidently accidentally clicked on automatic withdraw for the monthly deal and unfortunately I could not afford that at this time. I emailed the company and they very kindly emailed me quickly and gave me a full refund. I do plan on getting the monthly deal when my finances get better. I appreciate such kind people in a company like that.
March 17, 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your kind words and for sharing your experience. We’re truly happy to hear that you’re enjoying the mascara and that our team was able to assist you quickly with your concern.
We completely understand that circumstances can change, and we’re always here to help make things as easy and flexible as possible for our customers. Your support and appreciation mean a lot to us.
Whenever you feel ready in the future, we’d be delighted to welcome you back. In the meantime, please don’t hesitate to reach out if there’s ever anything we can help you with. 💛
Ordered 1 tube and got charged later…
Ordered 1 tube and got charged later for “expedited shipping” that they had to refund. Then got charged for a VIP membership that I never clicked on and they’re only wanting to refund me 50%.
Do NOT use this company or give them your information. Plus the mascara is awful.
February 26, 2026
Unprompted review
Reply from Lashcosmetics
Thank you for taking the time to share your concerns.
Expedited shipping and membership options are only applied when selected during checkout; however, we understand how upsetting unexpected charges can feel. We would genuinely like the opportunity to review your order and make sure this matter is handled fairly. Please provide your order details so we can look into this further and work toward an appropriate resolution.
We’re also sorry to hear that the mascara did not meet your expectations. Your feedback is important to us and will be shared with our team.
They trade under the name Nymbus…
They trade under the name Nymbus however you only see this on your PayPal statement. I ordered a 2 oack for $25 Aystralian dollars. They added another 3 pack, fast shipping & monthly orders. As u said I only ordered the 2 pack. This cost me in excess of $120 Australian. PayPal did nothing so I have canceled my account with them. I will take this up with fair trading & my bank. NYMBUS ARE PROFESSIONAL SCAMMERS & HAVE TRADED FOR YEARS LIKE THIS.
Oh & the mascara is ordinary
March 1, 2026
Unprompted review
Reply from Lashcosmetics
We are very sorry about your experience and the concern this situation has caused. We understand how upsetting unexpected charges can be, and we truly regret the frustration you have described.
Please note that a full refund has now been issued, and a confirmation of this has been sent to your email address for your reference.
Your feedback is important to us, and we appreciate you taking the time to share your concerns.
If you have any other concerns, you may reach out to us directly via email. Have a great day!
After being cautious at first with ordering…
After being cautious at first with ordering online, shopping and shipping nightmares and all, I still wanted to try this product, hopefully the hype was true. We'll it is! I dont have long lashes they are kinda short, but my co workers noticed and I took it with me to show them. Im a walking talking promo, since im skeptical type person, and Im promoting this. It did take some time shipping it but I do like this mascara alot!! THANK YOU CLAIRE M, for answering all my crazy emails and being so gracious!! CHEERS TO LASH COSMETICS!!
March 14, 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for this amazing feedback! We’re really glad you decided to give the product a try and that it lived up to the hype for you.
We also appreciate your patience with the shipping time, and we’ll be sure to pass your lovely words on to Claire. She’ll be so happy to know her support made a difference.
Thank you for your trust and for being such a great ambassador for Lash Cosmetics. If you ever need anything, we’re always here to help. Cheers! 😊
My product showed up very timely
My product showed up very timely, and was even on back order when i first placed the order. I got concerned reading bad reviews and had even emailed the company demanding a refund. After it showed up i felt bad for doubting the company at all. I fully recommend and support this business. Thanks for everything!
Nicole~
March 1, 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your honest and thoughtful feedback.
It truly means a lot that you’d recommend and support us. Thank you for giving us a chance. If you ever need anything in the future, we’re always here to help! 😊
I was very impressed with Lash…
I was very impressed with Lash Cosmetics and their response to my inadvertent commitment to a monthly subscription. When I pointed out my mistake to them, they gave me a full reimbursement. This tells me that they are a highly ethical and honourable company to do business with. Thank you, Lash Cosmetics.
November 9, 2025
Unprompted review
Reply from Lashcosmetics
Thank you so much for your thoughtful feedback! We’re really glad we could help sort out the subscription concern and get the reimbursement processed for you. If you ever need anything in the future, we’re always here to help! 😊
FRAUD ALERT
I ordered one mascara on their website, and it's supposed to be about $15. They charge 3 different transactions to my account totaling $90.
Total scam!! Fraud alert
March 8, 2026
Unprompted review
Reply from Lashcosmetics
We’re sorry to hear about your concern and understand why this would be alarming. That’s certainly not the experience we want for our customers.
After reviewing your account, we can confirm that the order has been canceled and all related charges have been fully refunded, so the matter has now been resolved on our end.
If you need any further assistance, please feel free to reach out to us directly.
This company is a complete scam
This company is a complete scam! I never received any product from them yet they withdrew random amounts from PayPal for three months totalling $53 US dollars.
I made a report through PayPal and it a nightmare getting my situation solved.
I want all my money returned to me! Stop stealing from people.
March 2, 2026
Unprompted review
Reply from Lashcosmetics
We’re very sorry to hear about your experience and understand how upsetting this must feel. Not receiving a product and seeing charges on your account is understandably frustrating.
We want to clarify that we do not withdraw funds without an associated order or subscription, so we’d really like to review your account and see exactly what happened. It’s possible the charges were related to a VIP membership, but we need to confirm that with your order details.
Please share your order number or the email address used at checkout so we can investigate right away. If there are any active subscriptions, we will cancel them immediately and review the billing to ensure everything is handled correctly.
We’re here to resolve this properly and help get this sorted out for you.
Do not buy from this company!
Do not buy from this company!! Their website is so deceptive - tricking you into additional purchases and an automatic sign up to their VIP where they automatically charge your card the month after purchase!! I now have 6 mascaras which are terrible!!!! DO NOT BUY FROM THEM!!
February 1, 2026
Unprompted review
Reply from Lashcosmetics
We’re sorry to hear about your experience and understand your concerns.
After reviewing your account, we can confirm that the VIP membership has been canceled and the related charge has been refunded on March 2nd. The matter has been addressed and the review has been closed as resolved on our end.
If there’s anything further you would like us to look into regarding your order, please feel free to reach out with your order details and we’ll be happy to assist.
Outstanding customer service!
My order was in a queue and I was charged for 3 mascaras instead of one. Claire corrected the error, made sure my account was not charged and followed up with me when I was concerned about when my order would arrive.
January 26, 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for sharing your experience! We’re really glad Claire was able to quickly correct the billing error and make sure your account was properly adjusted.
It’s also great to hear she followed up with you about your order status — that extra step matters. We truly appreciate your patience and your kind words.
If you ever need anything else, we’re always here to help! 😊
Love the products
Love the products, but I just have to rave about the customer service. I have never had such great customer service from any company in my life. One of my items was missing and I hadn’t taken any pictures proving it. But since I had dealt with Sadie from their customer service about when my order would arrive, I had a rapport with her already so there wasn’t an issue. She was so kind and proficient, an excellent combination for a customer service representative. I highly recommend this company’s products. You won’t be disappointed with their customer service.
February 26, 2026
Unprompted review
Reply from Lashcosmetics
Wow — thank you so much for this incredible feedback! We’re absolutely thrilled to hear how positive your experience was.
We’re especially happy that Sadie was able to assist you so smoothly and professionally. Kindness and efficiency are exactly what we aim for, and it means a lot to know that rapport and trust made the process easy for you. We’ll be sure to pass along your lovely words to her.
Thank you for recommending us and for recognizing both the products and the service. If you ever need anything at all, we’re always here for you! 💛
I had a very positive experiance with…
I had a very positive experiance with Lashcosmetics. I had a issue and they resolved it quickly. The product works well. Good customer service!!!
February 16, 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your kind feedback! We’re really glad to hear you had a positive experience and that our team was able to resolve the issue quickly.
It’s great to know the product is working well for you too — that’s what we love to hear. We truly appreciate your support, and if you ever need anything, we’re always here to help! 😊
BUYER BEWARE this company sells low…
BUYER BEWARE this company sells low cost customise, and before you know it you are signed up to a subscription you won’t know about until they start taking it from your bank under the name of Nymbus llc. You can cancel the subscription but you won’t get your money back as they have cleverly covered their back. They are scammers under cover of a bargain website
January 24, 2026
Unprompted review
Reply from Lashcosmetics
We’re sorry to read this and understand how upsetting unexpected charges can feel. That’s not the experience we want anyone to have.
To clarify, the VIP subscription is presented as an optional offer during checkout and would only be added if selected before completing the purchase. Charges may appear under our payment processor’s name, which can sometimes look unfamiliar on a bank statement.
We’d genuinely like to review your account and the charges you’re referring to so we can confirm what happened and make sure everything was handled correctly. Please share your order details so we can investigate this properly.
If there are any outstanding concerns, we want to address them directly and resolve this the right way.
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